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Crashing iPad App Grounds Dozens of American Airline Flights

infolation writes: American Airlines was forced to delay multiple flights on Tuesday night after the iPad app used by pilots crashed. Introduced in 2013, the cockpit iPads are used as an "electronic flight bag," replacing 16kg (35lb) of paper manuals which pilots are typically required to carry on flights. In some cases, the flights had to return to the gate to access Wi-Fi to fix the issue.

7 of 263 comments (clear)

  1. It is a Jeppesen software failure by Anonymous Coward · · Score: 5, Informative

    Electronic Flight Bag (EFB) software is an essential tools for aviation. One iPad can handle multiple charts, maps, and devices which would can weight of more than 20 lbs. Jeppesen software is the American Airlines is the corporate EFB software. A recent update crashed. The Jeppesen tool is a well known company and has Aerospace level of testing. It still failed. There are other EFB tools out there. This has nothing to do with WiFi and everything to do with software development.

  2. Re:Wow ... by Richard_at_work · · Score: 5, Informative

    The US naval ship Windows NT crash meme is somewhat of a myth - there was a testbed ship (USS Yorktown CG-48) running an experimental ship management and integration system. The crash did indeed occur, but it had nothing to do with Windows NT and everything to do with invalid data being entered into the apps management system causing all linked systems to stop working. While everyone jumps on the "Windows NT" aspect of this, it would have happened under Unix as well.

  3. Re:Wow ... by gstoddart · · Score: 3, Informative

    Because they were expecting to save millions in fuel from not schlepping them around.

    So bringing the physical copy would have been almost 40 pounds of crap, which would defeat the purpose of having the iPad.

    Not saying I agree with not having a backup. But I can see why airlines wanted to get rid of it.

    A little known fact about aircraft manuals ... pretty much no two are identical since the production of planes changes over the years, and they all have slightly different pieces and parts. So this 737 is unlikely to be identical to that 737.

    You cant' have one manual, you need one for each damned aircraft. Which is part of the appeal for having it in electronic form.

    --
    Lost at C:>. Found at C.
  4. Re:Android, iOS, and Windows Atom by ShanghaiBill · · Score: 5, Informative

    It seems reasonable to have three tablets on the flight deck, running iOS, Android, and Windows 8 for Atom.

    The app crashed, not the OS. So having multiple OSes may help in some situations, but not in this one. Some mission critical applications are implemented by two teams working independently. Since this app is basically just a PDF reader with a customized menu, that should not be difficult.

  5. Re:Wow ... by tlhIngan · · Score: 4, Informative

    I'm guessing that their solution will be to put Pilots and Copilots on different update schedules and also allow for the immediate roll back of any software updates by the user. Where I don't think having one application on one OS is necessarily all that risky, what cost them in this case was the inability for the pilots to roll back to the last version that worked right after an upgrade or grab a 'backup device" from the pilot's lounge if theirs is somehow messed up. Given that the issue is not safety but more about keeping the schedule here, I imagine that the logistical costs of their solution will be a primary consideration.

    No can do.

    The problem isn't the iPad. Or the application. It's that one particular updated doc caused a problem.

    And by flight regulations, EVERYONE has to carry the latest revision of the document. And every document is on a different update schedule.

    Some documents are changed only when there are updates. Other documents have fixed expiry dates and must be updated to the latest version before that.

    And at all times you must have the latest available updates - sure there's maybe a week of grace when the new edition comes out before the old edition expires, but that's about it.

    In the paper world, people were actually employed to go through all 35lbs of documents ensuring the latest versions of every page were present (pages are usually supplied as differences in binders, so you remove the old page and stick in the new page. Pages were versioned (typically by date) and there's often a cover sheet saying what's the latest version of each page (updated every time there's an update).

    Of course, if you have hundreds of pilots each having to do this, eventually the human version of patch(1) will screw up, so you need to double check for this.

    It's why EFBs have been so widely embraced - not having to have someone check 35lbs of documents practically daily, not having to have a whole infrastructure set up to distribute updates, not having to spend time updating documents, etc, it's a terrible chore.

    In fact, given the number of updates and how long it's been going on, it's surprising it's only happened once that an update screws up - I'm sure in the past with paper it happened dozens or hundreds of times a day because updates happen that often, usually to different subsets of the pilots.

  6. Re:Wow ... by bobbied · · Score: 3, Informative

    The emergency handbook for the aircraft isn't the issue here, it's the maps and approach plates which are constantly changing and must be kept current. The maps are legally required to fly IFR so it's part of the checklist before you kick the tires and light the fires you make sure you have the necessary maps and approach plates for your destination and alternates.

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101