Slashdot Mirror


Yes, You Can Blame Your Pointy-Haired Boss On the Peter Principle

Nerval's Lobster writes: You've heard of the Peter Principle, which suggests that all employees manage to rise to the level of their incompetence. (That is to say, everybody is promoted until their skills and strengths no longer align with their current position.) While the Peter Principle is often treated as a truism, a recent Gallup study (registration required)—the result of four decades' worth of research, involving 2.5 million manager-led teams—suggests that it holds a significant degree of real-world truth. "Gallup has found that only 10 percent of working people possess the talent to be a great manager," the study mentions in its introduction. "Companies use outdated notions of succession to put people in these roles." In Gallup's estimation, there are so many bad managers out there that one out of every two employees have "left their job to get away," according to the study. "Managers who are not engaged or who are actively disengaged cost the U.S. economy $319 billion to $398 billion annually." In other words, there are a lot of pointy-haired managers out there.

16 of 211 comments (clear)

  1. So far so good. by sls1j · · Score: 5, Insightful

    Been programming professionally for 18 years and have managed to keep out of the manager roll, where I have no doubt that I'd be truly terrible.

    1. Re:So far so good. by Binky+The+Oracle · · Score: 5, Insightful

      Knowing that and accepting that is *SO* important to long-term happiness and satisfaction in the workplace. A lot of "I'd be a better boss than that dimwit" experts don't really understand what most of being in management actually entails. But then, neither do a lot of managers. It's sad that so many of our corporate structures are arranged so that management is the only path up.

      --

      Slashdot comments... splitting hairs since 1997.

    2. Re:So far so good. by pr0fessor · · Score: 4, Insightful

      Now that they mention it.. It's one our company ideals that we promote from within. I've seen a lot of good sys admins get thrust into management and fail or leave. I've also seen nontechnical people try to manage IT departments only to find their employees ready to drive them off with pitch forks when they are unable to understand what is going on.

    3. Re:So far so good. by ShanghaiBill · · Score: 5, Insightful

      I've also seen nontechnical people try to manage IT departments only to find their employees ready to drive them off with pitch forks

      Something I learned 20 years ago, is that you never, never have a non-tech directly manage techs. They will have no idea what their people are doing, will be incapable of distinguishing good workers from self-promoters, and will quickly lose the respect of their subordinates. It just doesn't work.

    4. Re:So far so good. by OzPeter · · Score: 5, Insightful

      Something I learned 20 years ago, is that you never, never have a non-tech directly manage techs.

      You can say the same thing about recruiters.

      --
      I am Slashdot. Are you Slashdot as well?
    5. Re:So far so good. by chipschap · · Score: 3, Insightful

      I was in management a good part of my career, and I learned this.

      What management actually entails is the realization that it's not about you, it's about your employees.

      As manager, you are there to do whatever you have to do to help them get their jobs done. Sure, at a certain level you might set direction, etc., but you work for them, not the other way around.

      Managers who forget this and think it's about "being the boss" are bound to fail, sooner or later.

    6. Re:So far so good. by sjames · · Score: 3, Insightful

      Management hierarchy and the way the corporate world conflates it with status has always seemed bizarre to me. It's one thing that people are supposed to do what the manager directs. That's pretty much the job. But then it gets all bizarre. Stools for interns, chairs with a small back rest for grunts, full back for managers and high back and reclining for execs seems odd to say the least.

      I think they would be better served by considering management to be just another job title. The software gets done the way the designer says because it's his job to make the determination. The department manager's priorities decide what is done when because that's his job. Neither is a somehow superior being.

      Note that taken to the fullest, it would get rid of the gigantic security hole that is so often called the CEO. You know, the guy that bypasses all security policy and insists on connecting his kid's laptop and wifi to the corporate network because he is the boss Even though he knows nothing about network security and so really doesn't know enough to be given authority over it. As is proven by the horrific viruses he routinely visits upon the company from that laptop.

      Why should a fully generic MBA in middle management be treated as more important to the company than the people who actually understand the product that keeps the money coming in? Why does he get the medium high chair back (cloth, fake leather is for people a rung higher!) and a window?

  2. Re:Many years ago ... by Noah+Haders · · Score: 4, Insightful

    there are two bedrock norms in America that cause all sorts of distortions in the labor pool:
    * you can promote people but not demote them
    * you can give people raises but not cut their base pay.

    As a result of these norms, it's easier to fire 10% of your workforce then lower all pay by 10%. Similarly they can cut benefits (ie by lowering their retirement contribution or increasing health costs) which is effectively a salary reduction. If you're hourly they also will cut back your hours, but not your pay.

    This is how societal norms distort what economists like to imagine is the free market.

  3. Re:The good news is... by khasim · · Score: 4, Insightful

    I doubt it. It's too easy NOT to be.

    Just realize that you are NOT smarter than the people reporting to you. You just happened to get stuck in that management slot.

    Next, learn that just because you've been TALKING since you were 2 does not mean that you are a master at COMMUNICATION. Take classes. Read books. LEARN to communicate.

    Now you can give rapid feedback to your people. Instead of the once-a-year-review aim for the every-2-weeks-review. That way you will remember all the reasons why the main project was delayed. Remember your new communication skills.

    Finally, decide whether you're going to fuck your people in order to make other managers look good or whether you're going to help your people get the skills to move up and onward.

  4. This is why Captain Picard... by SpaceCommander · · Score: 5, Insightful

    should never become an Admiral. Also why Kirk sucked at the position.

  5. Re:The good news is... by bigman2003 · · Score: 5, Insightful

    Ha! It WAS me!

    I was a really good developer. Then a great developer (in my mind, and others) so I moved up the ranks.

    I was pretty good, and made it to the top of the tech heap at a fairly large organization, with 3 levels of employees under me.

    It was horrible. I did a really crappy job.

    Instead of being a great developer or architect, I become a HORRIBLE business contract negotiator and director. I got involved in 2 HR actions at the same time. I completely failed. In fact I think I 'Petered Out'.

    I bailed on that life, and found an organization willing to match my salary- back down at a developer position. I'm a nominal supervisor to 2 people.

    I really think I am doing great work again- even better than before, because my viewpoint is even better. I love being a developer, and they love what I'm doing.

    The Peter Principal is real. I was promoted beyond my abilities, and I'm not afraid to admit it. Being really good at something doesn't necessarily mean that I'm able to manage a bunch of other people.

    --
    No reason to lie.
  6. Re:The good news is... by Immerman · · Score: 5, Insightful

    Yes, just like everybody could be great at higher mathematics if they just studied diligently, and win Olympic races if they would just train regularly.

    Recognizing that you're incompetent is an important first step - but it does not directly imply that you can substantially correct the deficiency.

    --
    --- Most topics have many sides worth arguing, allow me to take one opposite you.
  7. Corollary to the Peter Principle by radarskiy · · Score: 3, Insightful

    If you are not getting promoted you have already risen to your level of incompetence.

  8. Re:The Video Game Industry Version by pscottdv · · Score: 3, Insightful

    What you are describing is called the "Dilbert Principle" wherein the worst producers are promoted to management to get them out of the productive flow.

    --

    this signature has been removed due to a DMCA takedown notice

  9. Re:The good news is... by ron_ivi · · Score: 4, Insightful

    It was horrible. I did a really crappy job.

    Sadly, you were probably better than the guy before you and the guy after you.

    I venture to say that just because you realized you were doing a bad job, you were already doing a better job than the vast majority of managers (especially ones who think of themselves as "good").

  10. Re:The good news is... by jasonridesabike · · Score: 4, Insightful

    I don't necessarily think of it as being beyond your abilities as much as outside of the scope of your abilities; is managing inherently more difficult than developing? For some people sure, but I think perhaps looking at the career ladder hierarchically is part of what leads us into this. My boss is not a great coder (he started out coding) but he is a great negotiator, salesman and organizer. It takes all sorts, right?