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Cisco Names Veteran Robbins To Succeed Chambers as CEO

bledri writes: After 20 years as Cisco's CEO, John Chambers will step down this summer. The search for a replacement took a committee 16 months, and they selected Chuck Robbins, who was previously responsible for the company's global sales and partner team. From the article: "Wall Street analysts said a change was expected and could signal a refocusing of Cisco, which acquired dozens of companies under Chambers but has failed to make great headway outside its core networking business."

32 comments

  1. Maybe it's a sign... by TWX · · Score: 2

    ...to do one thing, and to do it well?

    Cisco seems, for the most part, to have the best balance of features in their basic infrastructure grade switches, and seems to have the broadest product line in all of their managed switches. For certain specific features other brands may perform better (thinking cut-through in Brocade vs more traditional store-and-forward) and other brands might have less expensive managed gear, but the feature set seems well balanced.

    Cisco tried to get into end-user peripherals like the video conferencing and telephone handsets, and they've made inroads into servers, but there's either not a lot of interest (video conferencing) or a hell of a lot of well established competitors already in the market (servers), or they're chasing a product line that's more of a solution looking for a problem (why replace functional, paid-for phone systems that work independently of the LAN's problems?) and I don't see them getting the adoption that they want.

    I wish they'd fix some of their existing products. Make Prime actually work right for switches, instead of being so AP-centric. Get Jabber to work on more platforms and get it to work independently of the handset phone so that it actually does something that the existing phone systems don't do. That sort of thing.

    Maybe they've reached peak-Cisco, there's just not enough demand to grow the company anymore even with these attempts at tech.

    --
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    1. Re:Maybe it's a sign... by Anonymous+Brave+Guy · · Score: 2

      One big challenge for Cisco over the next few years is that a lot of their revenues come from their core networking products, where they have historically been able to sell hardware at a very substantial mark-up and add lucrative support contracts on top. It seems this industry is inevitably going to be severely disrupted sooner or later, with increasing use of consolidated hardware and virtualisation technologies, the potential advantages of software-defined networking once the tools are good enough, and a squeeze between bare-metal switches at the bottom end of the market and bespoke in-house hardware designs for the huge data centres at the likes of Facebook. So far, despite a couple of significant commercial moves, I see little evidence that Cisco has a long-term strategy to take advantage of, or even defend against, any of these trends.

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    2. Re:Maybe it's a sign... by _merlin · · Score: 1

      Cisco's VoIP desk phones are very popular. It's great being able to run a single type of cabling when provisioning an office.

    3. Re:Maybe it's a sign... by afidel · · Score: 1

      Cisco is all about software defined, from the Nexus 1000V (full on virtual), to the fact that every single Nexus switch sold today can be controlled through a robust REST based API Cisco has bought the software defined religion. The issue for them is that if you take away their special sauce then you can get 90% of the performance for 10% of the cost and probably 5% of the annual support costs through merchant silicon. Then again as a midsized enterprise I have zero need for a software defined featureset (the 1000V has some potential uses for us, but since it requires Enterprise Plus on the VMWare side and that would be a high 5 to 6 figure expense there's no way it's worth it) , I need a reliable and well supported platform with lots of other folks hitting on it harder than me so that they can find the bugs and have them fixed before I go to the next featuretrain upgrade. There's a reason that folks go with the big players, and it's not that they offer better phone support (dear lord do the not), it's that due to some sort of corollary to the many eyeballs theory if you have many defacto testers you find the bugs faster and get them ironed out before a large percentage of your userbase runs into them (generally).

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    4. Re:Maybe it's a sign... by TheGratefulNet · · Score: 3, Interesting

      REST apis at ciscso are a joke.

      sdn at cisco is a joke (they cancelled onePK. oh, and they didn't really tell anyone, either, but it IS cancelled).

      disc: I used to work there. key terms: 'used to'

      cisco is a has-been. and most of their really good people will leave in the year, as cisco removes all cubes and goes full retar^Hopen-office-plan. no one was excited about that and people said that when their building converts over, they'll either work from home or quit.

      I remember cisco from the early 90's (I was there at menlo) and cisco today is a shell of what it used to be. they have too many people, too many projects and too much dead project (and old code!).

      hell, when heartbleed came out, it took cisco over 6mos to get a working ssh daemon and even then its still broken with latest linux and putty opensl libs.

      they do some things right, but too much else is done wrong, there.

      pity, but they have definitely passed their prime, so to speak. canceling onePK was a huge loss even though it was complex as hell. now, their sdn story is weaker than all the rest.

      and don't get me started on that csr1000v piece of shit. lacks too many tools and is not reliable (from what I've seen when I played around with it). don't get me started on their bad snmp, netconf and bazillion variants of the 'cisco classic cli'.

      --

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    5. Re:Maybe it's a sign... by swb · · Score: 1

      Aren't they already getting squeezed?

      There are more than a few decent layer 3 switches with command sets nearly Cisco config compatible that don't require the high-dollar smartnet for support and then companies like Juniper at the high end.

      Most places where I see Cisco switching deployed could have gotten away with most anyone's switching product and gotten the same performance and they barely tap the feature set and certainly not to the point where they're doing anything Cisco specific.

    6. Re:Maybe it's a sign... by Anonymous Coward · · Score: 0

      Cisco's VoIP desk phones are very popular. It's great being able to run a single type of cabling when provisioning an office.

      why run cable, use wireless.

    7. Re:Maybe it's a sign... by LaurenCates · · Score: 2

      Because some facilities, like SCIFs, require cabling?

      (SCIFs still don't allow cell/smartphones, right? I remember I was even told Furby toys weren't allowed in them.)

      --
      Some people don't believe in fairies. I don't believe in The Patriarchy.
    8. Re:Maybe it's a sign... by _merlin · · Score: 1

      Haha try having an office of 100 people trying to work with everything on network drives on a wireless network.

    9. Re:Maybe it's a sign... by Anonymous Coward · · Score: 0

      Every VoIP phone on the market supports Ethernet pass thru. So what is the great advantage of Cisco? Also as someone else mentioned, wired IP phones are dying just like their traditional high margin router businesses. Just like their dedicated expensive desktop video systems. The list goes on and on.

    10. Re:Maybe it's a sign... by Anonymous+Brave+Guy · · Score: 1

      There's certainly competition in the market already, but for the most part the alternative big-hitters like Juniper still seem to be operating in the same kinds of market as Cisco today. Tomorrow, I think the markets themselves will be different.

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      If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    11. Re:Maybe it's a sign... by TWX · · Score: 1

      Why run cable? I already have cable. Everywhere. I have so much Cat3 and Cat5 that every work area, every room, every office, every lab, everwhere has cable. Because of this I could use $15 trimline phones so long as the voice switch is good and I have enough analog cards, so moves/adds/changes cost almost nothing. Hell, even running a new cable plus trimline phone costs less than a new VOIP handset.

      --
      Do not look into laser with remaining eye.
    12. Re:Maybe it's a sign... by valnar · · Score: 0

      I work with Cisco products all day long. Some I love, some I don't. The ASA's are long in the tooth and pretty much everybody has passed them up. Now I just use them as a glorified VPN concentrator. Traditional WiFi (Aironet WLC product line) is still the best in the biz as far as I'm concerned, but that model is being challenged by the Meraki's of the world. The CUCM VoIP products SUCK!!! From a management standpoint, it's awful. Sure, it can produce dial-tone and make a phone call after massaging the f*ck out of it, but so what? Give me Avaya any day.

      Even if their switches aren't the fastest in the world, they are ubiquitous and just work. I'd rather have an old 6509E than most modern alternatives just because of what the software can do. It's not always about speed.

    13. Re:Maybe it's a sign... by Agripa · · Score: 1

      why run cable, use wireless.

      Why use switches instead of hubs?

      Wireless has a much larger collision domain than wired with additional issues like hidden nodes. That among other things like RFI in the ISM bands makes wired more reliable and faster. Wireless is only more convenient.

  2. NSA routers by Anonymous Coward · · Score: 0

    who wants to buy their routers now?

    1. Re:NSA routers by TWX · · Score: 1

      Just download a fresh copy of the IOS image from them directly and replace the one on the shipped equipment. Or better yet, swap-out the modular CF module and never boot the original in the first place. Hell, even the RAM is modular and could be changed if there's any concern that they messed with it.

      I suspect that there's only so much that can be done without the router simply ceasing to function, and as fine as modern electronics manufacturing has become, physically tampering with the electronics is probably out. That makes it all software, and the upgrade process might be your friend.

      --
      Do not look into laser with remaining eye.
    2. Re:NSA routers by Anonymous Coward · · Score: 0

      What decade are you in?

    3. Re:NSA routers by Anonymous Coward · · Score: 0

      What decade are *you* in?

  3. Dear Cisco, please die already. by Anonymous Coward · · Score: 1

    I've been designing, implementing, and supporting various Cisco products in large enterprise settings for years... The only thing that is consistent is that the quality and interoperability of their products continues to decline. This decline is backed up by their 'crack' Indian support team that is skilled in running you in circles for months before finally capitulating that their product is in fact broken and that it MAY eventually be fixed - if you're lucky before the product is end of life'd and you have to replace the entire thing with a similarly broken version of the exact same thing at great expense.

    From my perspective most of these horribly broken products are a result of their acquire and crudely bolt together strategy. I maintain that if Cisco sold only one product that they would be out of business in a matter of weeks. Hoping some fresh blood does them some good... or does them in... Either way a win for the community.

    1. Re:Dear Cisco, please die already. by Anonymous Coward · · Score: 2, Informative

      It actually has alot more to do with the fact that their business units are competing with each other rather than just with their external customers, and that's tripping them up quite a bit.

      That being said, the other vendors aren't any better.

      I'm a network operator for one of the largest networks in North America, so I get to deal with all the vendors top end networking gear. Our name is such that, when we call for support, we don't get any bullshit, and I tend to get my RMA's in the 4 hour window, no matter what the contract actually says.

      Juniper is guilty of alot of the same sins as Cisco. Calling TAC for support isn't what it used to be. Calling JTAC, sometimes I think I'm talking to the same guys.

      Once you get used to the quirks of each individual platform, however, their kit is still pretty damned good, especially considering the traffic we put through them. For the past 18 months, my job has pretty much been solely migrating, site by site, off of our aging 7609 platforms onto a mixture of Cisco ASR9k's with the 9000v Satellite boxes, or Juniper MX's (sometimes a T series if the site is big enough) backed up by EX switches.

      I much prefer working with the Cisco kit to the Juniper kit. It is, in my opinion, alot more stable and reliable than the relevant Juniper gear. While I used to have to RMA 7609 linecards all the time, ASR linecard RMA's are pretty infrequent, while Juniper linecards (as well as EX switches) are much more frequent.

    2. Re:Dear Cisco, please die already. by Anonymous Coward · · Score: 0

      You write "alot" a lot.

  4. This always works out well... by robbiedo · · Score: 4, Insightful

    After 16 months they put the sales manager in charge of an engineering company. This always works out well. Here come the layoffs.

    1. Re:This always works out well... by Anonymous Coward · · Score: 0

      After 16 months they put the sales manager in charge of an engineering company. This always works out well. Here come the layoffs.

      Chambers was a sales guy too.

    2. Re:This always works out well... by Anonymous Coward · · Score: 0

      Robbins started his career as a software developer.

    3. Re:This always works out well... by Anonymous Coward · · Score: 0

      I left my last job for pretty much this exact reason. Before the great recession, the whole company knew the rules: the sales guys sell the shit, the software engineers create (and support) the shit to sell and the customer support guys keep the customers happy with the expensive software. Every other position was there to support those roles. There were like 5 people not in one of those roles or management (which was relatively lean, and the software engineering manager was probably the best boss I will ever have). Engineers had drywall and windows, sales account managers had personal offices. Fast forward to today. The parent forced the founder, a career engineer, out and put the VP of Sales at the helm. The company has double the sales staff (many of whom are not very bright) and roughly the same engineering staff. The whole office is pseudo-open (tiny, little, half height, four person cubes) and the software engineers were put in the busiest part of the office. Want to guess how often projects are on time there now? There are software product lines that I honestly don't believe will ever deliver another project on time again. They are currently attempting to patch the boat with contractors lol. Best of luck, gents!

    4. Re:This always works out well... by Agripa · · Score: 1

      After 16 months they put the sales manager in charge of an engineering company. This always works out well. Here come the layoffs.

      If you are not sales, then you are overhead.

  5. 17 year Networking guy here.... by Anonymous Coward · · Score: 1

        And is in many ways like MS, just better.

    Any mid to large customer should be getting 50-62% off retail, so their pricing is not that terrible. Although their licensing has to be a real money maker.
    For the past number of years I've thought Juniper was going to really snipe Cisco, however that just hasn't bore fruit.
    HP and all the whitebox manufacturers seem to have carved out some nice niches for themselves, however I still haven't run across anyone of size not running Cisco (aside the Goog's and App's). Having a TAC you're able to call is THE primary reason Cisco is still on top.
    H/W-wise, it seems like Cisco doesn't do nearly as much in-house, and has simply been in A&M for innovation although I may be wrong there.

  6. Hey, Cisco! by Anonymous Coward · · Score: 0

    I would like to see an 8-port or 12-port 10Gbase-T switch at a consistent and publicly advertised price.
    Currently, only Netgear offers this. But it's been this way for years. Why has Cisco refused to end Netgear's monopoly?

    If Cisco is looking for new market segments to enter in order to expand out of the there core market segment, might I recommend participating in the network switch market, as it's one they're clearly not participating in now.

  7. A monopoly that doesn't know it. by geekmux · · Score: 1

    "...could signal a refocusing of Cisco, which acquired dozens of companies under Chambers but has failed to make great headway outside its core networking business."

    Well heaven forbid that kind of activity should be a signal to regulators that perhaps they should look to follow their own damn anti-monopoly laws and stop massive entities from buying up "dozens" of companies just because they can afford to.

    Here's a monopoly that quite literally can't even figure out how to act like one.

  8. I work for a company acquired by Cisco by loufoque · · Score: 1

    Me and all of my colleagues appear to have defected to startups that do essentially the same thing than the company they bought.
    They just killed innovation and expected the company to focus on the low-end with all of the high-end being handled by Cisco itself in San Jose.

    Not a good strategy to keep a company moving forward...

  9. failed to make great headway by Anonymous Coward · · Score: 0

    "...has failed to make great headway outside its core networking business."

    Maybe they should focus on the core networking business instead of all the stupid shit.

  10. Cisco... by fyngyrz · · Score: 1

    Oh. Hey. Cisco kid. Was a friend of mine. Until that beetles in the bog thing. Yeah.

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