ISP Breaking Net Neutrality? The FCC's Got a Complaint Form For That
Presto Vivace writes with news from The Consumerist that the FCC has updated its consumer help center with a revamped form for complaining about an unsatisfactory ISP. From the article: Among the issues concerned consumers can complain about, the form now contains "open internet/net neutrality," right there alphabetically between "interference" and "privacy." So what, specifically, qualifies as a net neutrality violation you can complain about? The FCC has guidance for that, too. In general, paraphrased, it's a problem if there's:
Blocking: ISPs may not block access to any lawful content, apps, services, or devices.
Throttling: ISPs may not slow down or degrade lawful internet traffic from any content, apps, sites, services, or devices.
Paid prioritization: ISPs may not enter into agreements to prioritize and benefit some lawful internet traffic over the rest of it on their networks.
Blocking: ISPs may not block access to any lawful content, apps, services, or devices.
Throttling: ISPs may not slow down or degrade lawful internet traffic from any content, apps, sites, services, or devices.
Paid prioritization: ISPs may not enter into agreements to prioritize and benefit some lawful internet traffic over the rest of it on their networks.
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