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Warner Bros. Halts Sales of AAA Batman PC Game Over Technical Problems

An anonymous reader writes: The Batman: Arkham series of video games has been quite popular over the past several years. But when the most recent iteration, Batman: Arkham Knight, was released a couple days ago, users who bought the PC version of the game found it suffered from crippling performance issues. Now, publisher Warner Bros. made an official statement in the community forums saying they were discontinuing sales of the PC version until quality issues can be sorted out. Gamers and journalists are using it as a rallying point to encourage people to stop preordering games, as it rewards studios for releasing broken content.

33 of 223 comments (clear)

  1. Pre-ordering by ArcadeMan · · Score: 4, Insightful

    Pre-ordering can be a bad thing because it allows big studios to release low-quality games, but at the same time it can be a good thing because it does help indies and small studios to pay for the development of their games.

    There's only one game that's on my list right now: Lovers in a Dangerous Spacetime

    1. Re:Pre-ordering by TheCarp · · Score: 5, Insightful

      Its funny but people who wait are the real winners. Wait until after the game is out and hits a sale. You get the game at a cheaper price AND you get the bug fixes that came out since then. The only thing it cost you, was waiting to play it a bit, and you get a better product for less. How is that not winning?

      But, as you say, with Indie games, small studios.... its a different story. Hell, I will pay for early access if I like a game, I don't even mind that its buggy because I know I chose that AND I know I am supporting an indie developer who might not otherwise even be able to produce the game.

      The big boys who can afford advertising campaigns and multiple major releases per year? Feel free to hold them to a high standard, they should be setting the standard not be rewarded resting on their laurels.

      --
      "I opened my eyes, and everything went dark again"
    2. Re:Pre-ordering by David_Hart · · Score: 2

      How is that not winning?

      You're enabling awful business practices by publishers to push shit out the door.

      The only two games I'm seriously looking forward to are Metal Gear Solid V The Phantom Pain and Street Fighter V.

      Both of which I'm guessing won't have these problems. I don't know why Japanese devs aren't having these problems but western ones are.

      I'm looking forward to Fallout 4 and Uncharted A Thief's End.

      I've enjoyed the Fallout series plus this one is set in Boston, the area where I live. Pre-ordering is the only way that you can get special editions (i.e. the Pip-Boy edition being released this week). That being said, the Fallout games tend to have a lot of bugs on first release. Whether this is related to pre-ordering or not is still up in the air. I agree that there is likely more business pressure to release a game on time, no matter what condition, if you have customers that have already paid for the product. But I'm not sure that other business pressures wouldn't cause the same result (i.e. pressure from marketing, sales, etc.).

      Uncharted has been delayed to spring 2016 to continue polishing the game. Part of this was also to more closely tie in to the movie version which was scheduled for release in June 2016. However, it's an example of a game studio delaying a game to get it right. The movie version, for those interested, just lost it's director and actor so it's unlikely that the movie will be released in 2016.

      Whether pre-ordering causes games to be released before they are ready or not, it's not going away. Why? For social reasons. People who pre-order want the game first for social status, so that they can play the game first, brag to their friends, and to get the limited edition versions. You can see a similar dynamic when it comes to new Apple products. Value wise, it makes sense to wait, but for some people that rush of being the first and the center of attention, even if short lived, is worth it.

    3. Re:Pre-ordering by awing0 · · Score: 2

      I regularly borrow, lend and trade games with real life friends in meat space.

      --
      Cthulhu Saves.
  2. This is why you don't pre-order. by waspleg · · Score: 4, Interesting

    The rage on Steam over this is truly epic. If you're a fan of schadenfreude check out the forums for it. People have blamed everyone but the Pope thus far.

    1. Re:This is why you don't pre-order. by gweihir · · Score: 3, Interesting

      I preordered on steam, I played for an hour, I asked for and got a full refund. Steam may have something to do with this move by WB.

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  3. Kickstarter and Pre-ordering by sinij · · Score: 4, Interesting

    Last I read, only 30-something percent of kickstarter projects deliver anything. Now, pre-ordering is being exploited to a much larger degree. Assassin's Creed, Batman... these are not small indy titles. Meanwhile these studios exploiting developers in a sweatshop-like conditions (e.g. EA spouse) to unprecedented degree.

    If this was clothing company - you'd have people boycotting the brand. Why this case should be any different?

    1. Re:Kickstarter and Pre-ordering by Paco103 · · Score: 2

      I would say there's one BIG difference.
      The employee working at EA is doing so for a considerable salary. His wife may not feel the money is worth his sacrifices (and I agree, but to each their own). Because of that, he has a choice, and can easily move to a different job, even if he does have to take a pay cut, and have a good quality of life.

      The employee at the clothing company may be 12, may be a single mother with no skills, etc, and the job is held over them as a means of survival. They may NOT have a choice if they have grown accustomed to eating, even if it is only rice and beans.

      It's really not a comparison in any way.

  4. Broken Content by sixsixtysix · · Score: 5, Interesting

    Anyone else notice that since the last generation of consoles got the ability to patch games, they've been buggier upon release?

    --
    ...
    1. Re:Broken Content by ArcadeMan · · Score: 2

      I dnt'o rlaely ees wyh yud'o yas tsogmehin kiel tath.

      Sent from my Xbox One.

    2. Re:Broken Content by maugle · · Score: 5, Insightful

      Yep, back before consoles could be expected to have local storage and a persistent Internet connection, the inability to patch games after release made QA a critically important part of development. Now the balance has shifted to rushing the game out ASAP, and only devoting resources to fixing bugs if the early buyers complain loudly enough to dissuade other potential customers.

      Though I prefer the way Yahtzee put it: "You couldn't get away with releasing a buggy game in the cartridge and cassette days; you'd be trampled under the company Brontosaurus."

    3. Re:Broken Content by Tukz · · Score: 3, Informative

      Console version is fine actually, it's the crappy PC Ports that's suffering.

      --
      - Don't do what I do, it's probably not healthy nor safe. -
    4. Re:Broken Content by stoned_ritual · · Score: 2

      Yahtzee is one of the few people in the gaming press that I agree with on most things.

    5. Re:Broken Content by NotDrWho · · Score: 2

      It also helps that games in the cartridge days were a LOT smaller and less complex than games today (by several orders of magnitude). I imagine that doing QA on a 64k game, with a staff of three developers, was a shit-ton lot easier than trying to do QA on a 50GB open-world title spanning an area of hundreds of square miles, with thousands and thousands of NPC's and sidequests, items, and complex combat and crafting systems.

      So yeah. Super Mario Brothers 3 is easy enough to QA so you can release a perfect game. Witcher 3 could be QAed for years and would still have flaws on release. AAA titles today are simply to complex to be error free. A complex system with hundreds of developers is a different world than old school systems from the NES days.

      --
      SJW's don't eliminate discrimination. They just expropriate it for themselves.
    6. Re:Broken Content by CronoCloud · · Score: 2

      Yes, and I don't care for that one bit. Though with previous consoles, PC Gamer "masterrace" types claimed that the ability to patch was an advantage.

      It can be, but it doesn't turn out that way due to laziness or being rushed.

  5. New Console Hardware by minijedimaster · · Score: 2

    And here everyone was praising the new console's hardware platform being more PC like as a good thing. We all thought it was going to make porting these made for console games so much easier. Guess we didn't account for laziness, incompetence and being cheap.

    1. Re:New Console Hardware by HuntingHades · · Score: 2

      There are people running Batman: Arkham Knights on Titan cards with 12GB VRAM that are having problems maintaining 60 fps and other users with top of the line NVidia cards are getting frame rate drops into single digits. It reportedly runs even worse or not at all if you're using SLI. And there isn't any good explanation why the PC version doesn't even include high resolution textures, anisotropic filtering, ambient occlusion options, or any option for anti-aliasing other than On/Off, other than its a terrible port. Based on some reports, it seems that one of the biggest bottlenecks is streaming of data from the hard drive. Users with SSD are reporting less issues than users with HDD, so it seems to be severely lacking in some optimizations.

  6. My experience with it by RogueyWon · · Score: 5, Interesting

    I pre-ordered this on Steam a couple of days before launch. As of right now, it is sat on 1h50m playtime and I'm not touching it again until either we have news on when a major patch is expected or we start to get close to two weeks after release.

    Why?

    Because of Steam's new refund policy. If you have less than 2 hours playtime on a game and it is less than 2 weeks since release (or less than 2 weeks since your purchase, if you purchased it post-release), you are eligible for a refund. The game in its current state is a very sorry sight indeed.

    My personal experiences with it haven't been as bad as some. I have an i7 3820 @ 3.66ghz, an Nvidia 980 and 16gb of nice fast RAM. I also, crucially, have a 500gb SSD that I use for my OS and for drive speed sensitive games (as well as some big old traditional drives for everything else). Running from the SSD and with an .ini tweak to remove the 30fps cap (yes, a 30fps cap in a PC game in this day and age), I can manage a not-terrible level of performance. Framerates with all settings maxed in 1080p flicker between 35 fps and 70 fps, depending on what's happening on screen, though the wide variations do produce some ugly artefacts.

    When I first installed the game to one of my traditional drives, performance was appalling. While framerates when stood still doing nothing were the same, taking almost any action in-game, from moving around to entering a vehicle or changing areas, would produce large framerate drops, hideous stuttering, broken textures and texture pop-in. This game has some serious issues with data streaming from storage drives.

    The game is also ugly to look at. Ok, ok, I'm being a bit harsh there. As a bare-bones PC port of a late-cycle 360 or PS3 game, it would have looked ok. But compared with PC versions of recent efforts like Shadows of Mordor, Grand Theft Auto 5 and The Witcher 3, this looks terrible. Bear in mind that all of the above run at higher and steadier framerates with all settings maxed on my PC. In Arkham Knight, NPCs movements are repetitive and robotic, textures are low-resolution (the game will only allow "low" or "medium" detail textures to be selected, implying higher detail textures were removed at the last moment) and basic visual effects from the console versions are missing.

    My experiences put me at the better end of the scale. I have a powerful PC with a single-Nvidia-GPU setup. Weaker PCs, or even more powerful PCs with multi-GPU setups or AMD cards seem to have things much worse. I've only experienced one crash to desktop - but that's as many crashes in under 2 hours of play as I've experienced in almost 30 hours of play in The Witcher 3.

    A few wider points about this; while this game is particularly brutal in terms of its drive speed requirements, it is part of a broader picture that drive speed is starting to matter as much as CPU and GPU speed for PC gamers in terms of actual in-game performance (rather than just load-times). Watch_Dogs, Far Cry 4 and Dragon Age: Inquisition all suffered from in-game stuttering issues when running from a traditional drive - though not to anything like the same extent as Arkham Knight. An SSD large enough for games as well as the OS is becoming non-optional for serious PC gamers.

    Second, this is the first real stress-test of Steam's refund system. To their credit, Valve seem to be honouring Arkham Knight refund requests without any qualms. And it's surely no coincidence that the first "broken" PC port to go out after the refund system was introduced has led to such a dramatic reaction by the publisher.

    1. Re:My experience with it by RogueyWon · · Score: 2

      Yes, pre-orders are refundable up to 2 weeks after launch day. The clock doesn't start ticking when you place your pre-order.

  7. Not too different from the other Batman games by MobyDisk · · Score: 4, Informative

    The other Batman games suffered major issues at launch too. For example, Batman: Arkham Origins was impossible to complete at launch due to a bug. There was a river where the grapple would never connect so you couldn't get across. It took several patches before it worked reliably for everyone.

  8. So, um, guys? by fuzzyfuzzyfungus · · Score: 3, Interesting

    Does anyone have some kind of coherent explanation, aside from Norton Antivirus, as to how you would (on AAA budget, handling a popular franchise that is also the video game presence of a very popular character) manage to release a game on both XBone and PS4; but have it suffer crippling performance issues on the PC, reported by both AMD and Nvidia users?

    I realize that PCs are quirky beasts; but they are quirky beasts architecturally very similar to(typically more powerful than, for any vaguely serious gaming system) both contemporary consoles, and even some software/dev overlap with the Xbox; and somehow other people have managed to get a game to release and have it either be horribly broken everywhere, mostly working everywhere, or at least horribly broken for 'GCN 1.0 GPUs with drivers before Catalyst 10.x' or some other well defined group of deviants.

    How does this happen?

    1. Re:So, um, guys? by rebelwarlock · · Score: 5, Informative

      They outsourced the PC port to a group of twelve people and gave them two months. I wish that was a joke.

    2. Re:So, um, guys? by CronoCloud · · Score: 3, Informative

      I realize that PCs are quirky beasts; but they are quirky beasts architecturally very similar to(typically more powerful than, for any vaguely serious gaming system) both contemporary consoles
      How does this happen?

      You are thinking like a PC gamer and thinking about ONLY the CPU and GPU when you compare the PC to the current gen consoles. Machines aren't just CPU's and GPU's, they have internal busses, I/O, RAM. Those matter.

      And when it comes to those things, consoles are still specialized beasts.

      Lets take the PS2. There were PC gamers claiming their GeForce 3 was better, their CPU faster, etc etc. That may have been true, but the PS2 wasn't an ordinary PC, it had specialized RAM and specialized internal busses. It could do things that a PC of that era simply could not do.

      http://archive.arstechnica.com...

      http://archive.arstechnica.com...

      Watch the vector unit demos. They're running entirely on the vector unit in 16K of RAM, no CPU involved.

      https://www.youtube.com/watch?...

      IIRC, somebody came up with a Zlib implementation that ran entirely on a PS2 vector unit.

      The PS3 is similar, fast Rambus RAM, SPU's, and fast internal busses. IIRC somebody smarter than me referred to it as "taking the multiprocessin ideas introduced with the PS2, further"

      The PS4 is more "normal", but still has specialized RAM and internal busses. You simply can't buy a PC with GDDR5 main ram. Imagine if you had a PC with ALL of it's RAM as fast as the RAM on the video card. That would be nice, wouldn't it? But that can't happen, the PC is limited by PCIe.

      The PS4 isn't.

      http://www.gamasutra.com/view/...

      It can move data around in ways a PC simply can not do. It also doesn't have to deal with the problem that is Windows. Windows is a general purpose OS, even when it runs games.

      The PS4 runs BSD, while it is also a general purpose OS, there's no need on the PS4 to keep "desktop computer services" running. The PS4 doesn't have to keep a print spool up, have a java updater constantly running, . It doesn't have to worry about the "needs" of an Office suite, or SMB shares, or Norton/Kaspersky/AVG, or any of the other things a PC does. It runs games. It can do other things as well but it's design focus is on games more than anything else.

    3. Re:So, um, guys? by thegarbz · · Score: 2

      That's all fine, but then why does performance of a high-end PC shit all over the consoles in every other game released except for this one. Bonus points when you can explain that AND also explain the poor quality graphics of this game compared to other games which appear to run better on both the console and far better on the PC.

      A more likely explanation is that the studio has staffed their engine optimisation department with dyslexics and gave them the wrong manuals.

  9. Re:how do you liek dem appelz?!!! by fuzzyfuzzyfungus · · Score: 2

    I'm just wondering how the game is so badly broken for people attempting to run it on an x86 with AMD drivers and Microsoft APIs, when there apparently exists an xbox version that 'works' by the standards of shrinkwrap software.

    I do realize that the xbox does not run Windows(in any meaningful sense, they probably borrowed from NT rather than anything else when they needed OS bits; but it's a pretty specialized selection); But there are substantial similarities in both hardware and software between the two; and it's not as though both first and 3rd party engines, middleware, etc. weren't largely able to paper over much, much, weirder differences last generation.

  10. Because downloadable version is overpriced by tepples · · Score: 4, Insightful

    Title was no longer available for digital purchase

    Why do you care about having a physical copy?

    Answered before you asked. In some cases, sellers of downloadable works have in the past ended redownload privileges even to paying customers without compensating them. Look at all the PlaysForSure music stores, for instance.

    Second, a lot of physical stores still sell physical copies cheaper than Microsoft, Nintendo, Sony, or Valve sells the downloadable version. It's like Amazon, where some print books are cheaper than the Kindle edition.

  11. Glitches in a 40K game by tepples · · Score: 2

    So yeah. Super Mario Brothers 3 is easy enough to QA so you can release a perfect game.

    Super Mario Bros. was 40K but still shipped with the minus world glitch. You'd be surprised at how many glitches Nintendo left in Super Mario Bros. and Super Mario Bros. 3. Read this thread about a hack of Super Mario Bros. and Super Mario Bros. 2: For Super Players (an initially Japan-only mission pack sequel to SMB1 that uses the SMB1 engine) that removes well over a dozen glitches in the game, including many depicted in this montage.

    1. Re:Glitches in a 40K game by dpidcoe · · Score: 3, Informative

      A lot of those glitches were things you had to work to make happen though. The kinds of bugs that we commonly see in AAA titles today are often triggered without the player doing anything particularly out of the ordinary.

  12. Re:Stuttering On 970 by gweihir · · Score: 2

    No. The problem happens across all possible hardware configurations.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  13. Re:The definition of insanity by Chris+Mattern · · Score: 2, Funny

    Grammer Nazi Edit: Their = They're

    Spelling Nazi Edit: Grammer = Grammar

  14. Re:Why is it because of preorders? by GrandCow · · Score: 2

    A very large part of it is companies putting embargos on game reviewers; so while in the past we might have seen a review about a new Batman game coming out that plays like absolute shit and the buyer deciding to wait, now the developers push out extra skins or bonus weapons or whatever it takes to get that first pile of cash to them before people read any reviews. So instead of holding the game back for another couple months for polish, the developers decide "well... good enough I guess" and dump the turd to the public.

    After that, They can take their time patching because they've already got a massive portion of the possible purchasers cash.

    --
    "Well kids, you tried your best, and you failed. The lesson is, never try." -Homer Simpson
  15. Were the other Batman games this buggy on release? by Schnapple · · Score: 2

    This story wants to be a rallying cry for the sentiment to not pre-order games, but this was, what, the fourth game in the Batman: Arkham series, right? And it looks like it's on UE3 like the others, and it was done by the same studio that did two of the previous three games.

    Pre-ordering can be dangerous, sure, but I think people were reasonable to perhaps assume that this game wouldn't have huge issues, and even if one or more of the previous games had issues surely whatever it was (cape physics?) could have been worked out by now.

    I know things change between games and a $60 purchase is not cheap but telling people they're stupid for pre-ordering the fourth game in a series with most of the same elements in place is like telling people who are at the opening night of a movie that's a sequel to another movie they liked that they're being stupid for not waiting for reviews. Sure, the new movie might suck but is it unreasonable to think it probably won't?

  16. Re:flag by Darinbob · · Score: 3, Insightful

    This is how it works on wikipedia. One moment you're looking up how kalman filters work and then 8 hours later you're still browsing but looking at the history of bamboo plantations.