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Massachusetts Examining Disability Access For Uber, Lyft

An anonymous reader writes: Uber and Lyft have been dealing with a host of legal and regulatory issues, and the Massachusetts attorney general's office is adding one more: disability access. No formal action has been taken, but the office has contacted the companies to see how they handle equal access. Uber says it often speaks with advocates about accessibility, and less than a week ago they introduced uberASSIST, which connects riders with drivers who are specifically trained to assist those with disabilities. Still, the inquiry seems to have been spurred by questions from disabilities rights groups, not to mention ongoing lawsuits. "[T]he National Federation of the Blind of California accused Uber in a lawsuit last year of discrimination by refusing to transport guide dogs. A San Francisco federal judge has said the case can proceed. ... In Texas, Jennifer McPhail sued Lyft last year, accusing the company of not having a wheelchair accessible vehicle operating in Austin."

16 of 155 comments (clear)

  1. Re:No surprised in good ole Mass... by DMJC · · Score: 4, Insightful

    Yes me me me me me and fuck the disabled, because the almighty dollar should rule everything. Uber/Lyft are examples of he worst of the free market system. Just bully your competition into having crap labour laws and screw anyone who falls outside of fit, high rate, low risk riders. Uber/Lyft are going to fire all their drivers as soon as driverless cars come in and they're trying to build monopoly empires right now. Americans are so gullible they'll fall for convenience for most at the expense of everyone else.

  2. So what is the answer? by hsmith · · Score: 2

    Deny access to everyone because Uber isn't ADA compliant?

    1. Re:So what is the answer? by Brulath · · Score: 2

      It probably depends. If you're wheelchair bound and are unable to move into a vehicle unassisted you're already utilising wheelchair taxis, not normal taxis, so it probably wouldn't apply in those situations. Refusing to have a guide dog in the car is problematic though, as they're permitted pretty much everywhere and are quite well trained. It's not unreasonable to require drivers to take a guide dog if a blind person hails a taxi, unless they're allergic, so why should ridesharing services be permitted to do so?

      In cases where it doesn't require much, if anything other than an attitude change, to support disabled people, it's more or less a no brainer. In other cases, if it should depend on the circumstances. If a person can't change the thing about them that's causing the issue (e.g. in this case, their disability) then requiring businesses to make reasonable changes to accommodate them is perfectly ethical. They're still human, and should be given the best chance to lead a normal life if they desire it.

    2. Re:So what is the answer? by MisterSquid · · Score: 3, Insightful

      Their handicap isn't OUR fault....

      Just because something is not our fault does not mean we cannot collectively make things better. You know, old-fashioned pre-21st century things like succor, empathy, and compassion.

      --
      blog
  3. Re:No surprised in good ole Mass... by bloodhawk · · Score: 5, Insightful

    Most parking space are not handicapped spaces. You only need enough to serve.

    If this is a service that is needed by people, then it should be provided by government, and not forced upon private enterprises. Towns and cities themselves should operate transport for the disabled. Government should also foot the bill for wheelchair access and the like. I'm not against accessibility, just against forcing business owners to pay for it in cases other than necessities.

    The government DOES provide it. They do so through legislation that requires hire car businesses to have a certain percentage of vehicles on the roads at all times that are accessible, the cost is then passed on through higher average fees across all vehicles. In essence this is one of the taxi industries complaints (and a justified one at that), Uber by ignoring the regulations avoids costs that legitimate businesses pay and hence can undercut the market.

  4. Re:No surprised in good ole Mass... by Rhywden · · Score: 2

    Right. And then people like you begin to cry when the government raises taxes to pay for stuff like this.

  5. Re:No surprised in good ole Mass... by FranTaylor · · Score: 2

    Oh, you mean slavery.

    nobody is forcing anybody to be in business

    if you want to do business, you play by the rules

  6. Re:Why should everyone be forced to pay the cost? by FranTaylor · · Score: 2

    No, if our society wants to preserve those people, then our society should pay the costs, and not people who are just trying to operate a business.

    Our society IS paying the costs. We ARE paying more to accomodate these people.

  7. Re:No surprised in good ole Mass... by mjm1231 · · Score: 3, Insightful

    If this is a service that is needed by people, then it should be provided by government...

    Aren't all services "a service that is needed by people"?

    --
    Ideology: A tool used primarily to avoid the bother of thinking.
  8. Re:This is not about people with disabilities by FranTaylor · · Score: 4, Informative

    Does anybody really think the state of Massachusetts actually gives a flying fuck about disabled access to Uber and Lyft?

    Yes, I do. Massachusetts is very aggressive about disabled access. They put wheelchair access on EVER SINGLE BUS in the MBTA fleet. I see disabled people on the bus ALL THE TIME. The state mandates handicapped parking spaces. I see disabled people using these parking spaces ALL THE TIME.

    All presented in a way of protecting the poor helpless disabled

    Most of these disabled people use public transportation to COMMUTE TO THEIR JOBS. With public transportation they are NOT poor and helpless, they are active contributing members of the community. Take away public transportation and THEN they become useless.

  9. Disabled by fluffernutter · · Score: 5, Insightful

    I have to say, I'm really shocked about insensivity towards the disabled seen in this thread. This further entrenches my opinion that the people defending Uber care nothing for others, and do nothing to appreciate the situation that others find themselves in. We don't have much of a society if we turn our backs on the weakest among us.

    You are not the center of the frigging universe, as difficult as that may be for some of you to comprehend.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
    1. Re:Disabled by PopeRatzo · · Score: 2

      I have to say, I'm really shocked about insensivity towards the disabled seen in this thread. This further entrenches my opinion that the people defending Uber care nothing for others, and do nothing to appreciate the situation that others find themselves in. We don't have much of a society if we turn our backs on the weakest among us.

      "Turning our backs on the weakest among us" is bullet point #2 on the technobro-libertarian agenda, didn't you know that?

      "Libertarianism...IT'S A COOKBOOK!"

      --
      You are welcome on my lawn.
    2. Re:Disabled by Shados · · Score: 2

      Not the disabled in themselves, but the Taxi vs Uber (and other similar services) shows what happens once you put regulation over regulation over regulation on a system. It eventually becomes so poor, that unless you have the resources and influence of New York City, the system eventually becomes useless and expensive to the point it may as well stop existing.

      Taxis were a luxury people would use to go to the airport if they couldn't find someone to drop them off, or if they were stranded drunk on a populated corner, and avoided at all cost any other time.

      The disability acts in many countries have created situations of "if the disabled cannot have it, no one can", like ebooks in schools, and this.

      It really sucks when shit happens, but is it really a better idea to make everyone lose out? If its we as a society needs to take better care of the weak, then its society (the government, taxes, municipalities) that should be responsible for doing it...not private entities that are trying to create new ways of doing things (beyond what they pay in taxes). You can give incentives to nudge them, sure...but don't go trying to kill services that are genuinely helping some people live a better life just because they're not helping EVERYONE live a better life.

      Contrary to popular belief, your life isn't perfect the moment you're not a black female blind paraplegic.

  10. Re:No surprised in good ole Mass... by MisterSquid · · Score: 4, Insightful

    In other words, "if you make the government pay for it, people will complain about raising taxes" is a feature, not a bug. That's the point--the government should make it obvious that it is taking the money, so the public can decide whether it's really worth it. And sometimes they won't.

    The likely outcome of leaving a mostly able-bodied populace to decide whether providing transportation to the disabled is "worth it" is precisely why such matters are and should be handled by the government which, ostensibly, promotes the common good.

    --
    blog
  11. Re:No surprised in good ole Mass... by Mr+D+from+63 · · Score: 2

    You mean like UberASSIST?

    Yes, if Uber assist is making cars available for those that need them, that is, there is enough of them to serve that market adequately, then that would bring them in to compliance. But I sense that UberASSIST availability is severely limited, hence the complaints.

  12. Re:No surprised in good ole Mass... by bloodhawk · · Score: 2

    The government DOES provide it. They do so through legislation that requires hire car businesses to have a certain percentage of vehicles on the roads

    Oh, you mean slavery.

    So first you whine that the government isn't doing anything, now you whine because it is pointed out they are doing something and doing it in probably the most tax efficient manner.