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Emotionally Aware Apps That Respond To Feelings Are On the Horizon

bigwophh writes: Machine learning has helped a multitude of different technologies become a reality, including emotion-detection. Most examples to date have been rather simple, such as being able to detect a smile or a frown. But with today's super-fast computers, and even mobile devices, we're now able to detect emotion with far greater accuracy and nuance. Facial recognition expert Rana el Kaliouby recently gave a talk at TED to highlight just how accurate emotion-detection has become, and depending on your perspective, the result is either amazing, or downright scary. To accurately detect someone's emotion, Rana's software detects eight different factors, which include frowning, showing disgust, engaged, and raised eyebrows, among other things. Through research with this software, a couple of interesting factoids are revealed. In the United States, women are 40% more likely to smile than men. But the technology is ultimately destined for software that will detect the user's emotion and react accordingly.

49 comments

  1. oh YEAH??! by Anonymous Coward · · Score: 2

    Well then, respond to THIS you APPLIANCE FROM HELL

    *flips off monitor*
    *flips off computer*
    *flips off facial recognition cam*
    *unplugs entire system from the wall*
    *goes outside to work in the garden*
    *later, sips a cold beer and falls asleep in the hammock, listening to the sound of chirping birds*

    1. Re:oh YEAH??! by Anonymous Coward · · Score: 0

      So it can tell that I'm angry, but not that I'm angry because I hate facial recognition.

    2. Re: oh YEAH??! by Anonymous Coward · · Score: 0

      But would it work for Darth Vader? Because, I have a hard time believing that he's ALWAYS angry.

  2. Doesn't seem all that good by Gaygirlie · · Score: 3, Insightful

    You can clearly see that "smile" is fake, but the thingamabob happily accepts it as joyous smile. Now, if it could detect the frown on my face from seeing these stupid, fluff-piece spamticles, on the other hand...

    1. Re:Doesn't seem all that good by Runaway1956 · · Score: 1

      Fake smiles. Sometimes, I'm not sure how genuine a smile is. But, I know a handful of women who can be perfectly natural, going about their work. When you spot them, they have a look of concentration, or maybe disapproval, or even a pissed off look. As soon as they see you, they light up with a big smile - like it's obligatory to smile at you. Moments later, the smile is gone, and they are back to concentrating or whatever. That crap is just scary - to me at least.

      Please, people, if the smile isn't genuine, you're not actually happy to see me, don't bother with the damned smile. I can do without the distracting falsehoods.

      --
      "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
    2. Re:Doesn't seem all that good by TapeCutter · · Score: 1

      Clue: If you're watching a woman work and she looks up and flashes a smiles at you, you smile back. It's not at all "scary", at worst it's good manners, at best it's an invitation to approach her.

      --
      And did you exchange a walk on part in the war for a lead role in a cage? - Pink Floyd.
  3. Oblig THX 1138 by seven+of+five · · Score: 1
  4. Technology by Curunir_wolf · · Score: 2

    Great. All of our cutting-edge communications technology has brought use the 21st-century mood ring.

    --
    "Somebody has to do something. It's just incredibly pathetic it has to be us."
    --- Jerry Garcia
    1. Re:Technology by tchdab1 · · Score: 1

      Not just a mood ring in software, but one that will emotionally abuse you.
      You thought Spam was bad, wait until your app begins pushing your buttons.

    2. Re:Technology by Krishnoid · · Score: 1

      one that will emotionally abuse you.

      Yeah, if you're lucky.

      But with today's super-fast computers, and even mobile devices, we're now able to detect emotion with far greater accuracy and nuance. ... But the technology is ultimately destined for software that will detect the user's emotion and react accordingly.

      Great! Computers will be able to use a humanlike level of voice recognition, emotional perception, and decision-making skills and then at orders of magnitude greater than human speed, react accordingly.

    3. Re:Technology by david_thornley · · Score: 1

      And me without mod points.

      Whenever I put on a mood ring, it turned black. I have this feeling that a computer trying to read my emotions would be about as useful.

      --
      "When you have eliminated the unacceptable, whatever is left, however improbable, must be the truthiness" - Holmes
  5. Not quite seeing the point by pushing-robot · · Score: 4, Insightful

    Outside of a conversational AI, I don't want my software to work differently depending on what mood it thinks I'm in. For every app that would actually benefit from this I foresee a hundred 'Clippy's.

    'You seem frustrated! Let's start a tutorial of my basic features...'
    'Hey—did you know you're angry? Here's some cute kittens that are sure to cheer you up!'
    'I can see you're really upset about this. I honestly think you ought to sit down calmly, take a stress pill, and think things over...'

    --
    How can I believe you when you tell me what I don't want to hear?
    1. Re:Not quite seeing the point by phantomfive · · Score: 3, Insightful

      Yes, I can see that if I had to work with any such app, I would quickly become angry, no matter what mood I was in to start with.

      --
      "First they came for the slanderers and i said nothing."
    2. Re:Not quite seeing the point by Krishnoid · · Score: 3, Funny

      "You seem unhappy, but Slashdot Beta isn't all *that* bad. Let me show you some of its improved features!"

    3. Re: Not quite seeing the point by Anonymous Coward · · Score: 0

      I actually like being able to go full throttle crazy at my PC from time to time. It's a great emotional release and no one gets hurt. Guess I'll have to buy an axe and a woodpile now for the same result.

    4. Re:Not quite seeing the point by AchilleTalon · · Score: 1

      The application will be able to cover its ass when it detects you are frustrated and display de Blue Screen Of Death to let you think it's the fault of uncle Bill.

      --
      Achille Talon
      Hop!
    5. Re:Not quite seeing the point by Anonymous Coward · · Score: 0

      It's about resource management. Angry lifestock is prone to problem making. If you know how the herd is feeling, you can react before they cause trouble. If the app can do it automatically, all the better!

  6. 'react accordingly' by Laconique · · Score: 1

    As in, 'you seem sad: here, take a look at your Amazon wishlist. Remember, shopping makes you happy. Believe me, I know. '

  7. Why would I want my technology to know... by Karmashock · · Score: 1

    ... or respond to these things.

    these companies keep trying to turn technology into pets. Like what i want when I buy a cellphone is a flat kitten that I can use to order pizza.

    I'm not some ignorant savage that flies in the silver sky birds and speaks with magic rocks. Enough you arrogant pricks.

    yes yes... there are some profoundly stupid people but can we agree they don't actually matter because they don't actually advance the species at all. They're cannon fodder. Make technology for the people please.

    --
    I've decided to stop wasting my time responding to AC trolls/sockpuppets... so if you want a response from me... login.
    1. Re:Why would I want my technology to know... by jenningsthecat · · Score: 1

      ...these companies keep trying to turn technology into pets...

      That wouldn't bother me much, although it would be annoying. My real concern is that these companies keep trying to turn us into technology's pets.

      --
      'The Economy' is a giant Ponzi scheme whose most pitiable suckers are the youngest among us and the yet-unborn.
    2. Re:Why would I want my technology to know... by Krishnoid · · Score: 1

      Like what i want when I buy a cellphone is a flat kitten that I can use to order pizza.

      As with all things, this is good news and bad news:

      • Bad news: roughly every 5th pizza comes with a hairball
      • Good news: bulk discounts on anchovies, feeder mice as toppings
  8. Sweet! by Greyfox · · Score: 2

    I recently determined that the problem with our ERP software is that it's not getting laid enough. Nothing makes it more difficult to concentrate on processing all those transactions than being all pent up like that. So on the minus side there's going to be more competition for Charlene in Marketing (And you KNOW the ERP software is a much smoother talker than you are) but on the plus side, we should start seeing a couple hundred thousand extra transactions per second as soon as this software gets installed!

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  9. "On the horizon" = "may never work". by gweihir · · Score: 1

    When will these bullshit stories that predict things that are rather obviously not going to materialize or at least will never work well, ever stop?

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
    1. Re: "On the horizon" = "may never work". by Anonymous Coward · · Score: 0

      Too true, and it's also based upon the false premise (no surprise, TED talks are quintissentially based on false premises, with a few exceptions) that facial expressions accurately convey emotional states, which a large percentage of the time, they do not. Algorithms are incapable of detecting nuance, and cannot ask questions that reveal deeper motivations or a larger, context, based understanding. Pretty useless, though I suspect it's a marketer's wet dream, however botched the data is. Unless it can literally read minds and extrapolate an informed assessment based on prior knowledge (in other words, inferring and critical thinking paired with empathetic understanding), I'd definitely say, no, it doesn't 'work'. I doubt we will ever have software that is fully capable of what this claims.

    2. Re:"On the horizon" = "may never work". by Runaway1956 · · Score: 1

      Uhhhmmmm - maybe you're asking the wrong question, based on the wrong assumptions.

      Fact is, advertisers would love to have this kind of tech at their disposal. It's probably a safe bet that a bloc of "forward thinking" corporations are prepared to back this kind of research. Given the right combination of sensors and software, your computer can gain insight into your emotional state and your thinking that not even your spouse can get. You can bet your arse that advertising companies want that insight.

      --
      "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
    3. Re:"On the horizon" = "may never work". by gweihir · · Score: 1

      You vastly overestimate what computers can do.

      --
      Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  10. Audio Needed by Anonymous Coward · · Score: 0

    Finally, a help desk that understands it's emotionally needy customers! I can already imagine an "asshole" warning light to the teleworker's customer service station for incoming calls about missing postal packages..

    1. Re:Audio Needed by sumdumass · · Score: 2

      There use to be software or a process with a human that would listen in on tech support calls while the person was on hold. It would try to detect key words like cussing and so on to determine the level of upset the user was. It would then transfer the calls a little sooner than if they stayed in original queue.

      I used to just start spouting random swear words in hopes of going to the front of the line. Had an employer catch me doing it once and was about ready to fire me until he found out why. Sometimes it appears to work, most of the time it just relieves some stress.

  11. Great! by Anonymous Coward · · Score: 1

    Now computers can react poorly to me as well.

  12. I Wonder by WOOFYGOOFY · · Score: 4, Insightful

    I wonder if they'll be able to sense the level of contempt I have for them.

    Remember, these aren't "apps" as in applications you use to achieve some life goal. Like the click through TOSes that you agree to, these will be one-sided, spying malware which you can't say "no" to because on the other side will be resources society now expects you to know about or use, FB being the classic example of such malware.

    What tech companies have discovered is that the 20% of thoughtful, skeptical people in the population can be forced into submission by creating a world whose parameters and nature is defined by whatever the oblivious 80% will swallow, which is pretty much anything.

     

    1. Re:I Wonder by phantomfive · · Score: 1

      Remember, these aren't "apps" as in applications you use to achieve some life goal. Like the click through TOSes that you agree to, these will be one-sided, spying malware which you can't say "no" to because on the other side will be resources society now expects you to know about or use, FB being the classic example of such malware.

      That is one potential use for this software, as a metric collector to figure out what parts of your app are annoying to people.

      --
      "First they came for the slanderers and i said nothing."
  13. Sirius Cybernetics Corporation by Anonymous Coward · · Score: 1

    I for one welcome Genuine People Personalities. Don't want to give the complaints department any business, do we?

  14. Misleading title by Anonymous Coward · · Score: 0

    Individuals won't be able to do this themselves, so, it will be done by some corporations servers, not some app, meaning you won't own your own data.

    I'm curious how they'll try to sell this. Suicide prevention? Better targeted ads? Both at the same time?

    Totally unrelated, but how will it work when a lot of people routinely get intoxicated, either by alcohol or mild narcotics. Even strong tea, coffee, energy drinks etc alter these states ...

  15. People so Smart by Ol+Olsoc · · Score: 1
    Yet they call this woman a "Facial Recognition Expert"

    That might not be the best way to describe a person in this internet age....

    It looks like some of us are trying to "Oprah-fy the computer.

    Sorry dear lady, I'm not going to take the tape off my camera lenses either. That's a security issue.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  16. Trollish Utopia by Ol+Olsoc · · Score: 1
    You mad Bro?

    You sure look mad Bro. But seriously, all Ms. Kaliouby has proven is that a probably nervous audience member can fake out the software.

    --
    The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
  17. Only one emotion matters by SuperKendall · · Score: 1

    Angry - if you are making the user angry, figure out why and make them less angry.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Only one emotion matters by Krishnoid · · Score: 1

      "You seem angry. I've ordered you a free trial of a great new product, Pax! This should significantly start improving your user experience right away."

  18. Well by ArcadeMan · · Score: 1

    If it starts asking if you and your wife are an effective team, you answer YES .

    1. Re:Well by Anonymous Coward · · Score: 0

      If it starts asking if you and your wife are an effective team, you answer YES .

      Right after she threw the birthday gift you gave her overboard of course

  19. But... by Anonymous Coward · · Score: 0

    ... will that stop the software from sucking so much?

    Sirius Cybernetics Corporation, anyone?

  20. Obligatory: by Zanadou · · Score: 1

    "...although you took very thorough precautions in the pod against my hearing you, I could see your lips move."

  21. Auto insurance industry will love this by RuffMasterD · · Score: 1

    Auto insurance industry will be all over this technology. Install it in every customers car so they can detect car jackers. Just as soon as they can accurately distinguish orgasm faces from great pain or great relief.

    --
    Human Rights, Article 12: Freedom from Interference with Privacy, Family, Home and Correspondence
  22. Can it detect that I hate emotion detecting softwa by fredrated · · Score: 1

    re? Will it turn off when it detects I want to kill it?

  23. No thanks by Anonymous Coward · · Score: 0

    Don't want my computer to start discussing my relationship with it
    OR
    to tell me to stop yelling at it
    OR
    my browsing habits
    OR
    *Lower difficulty* *Make mission less frustrating* when I'm about to ragequit

  24. Why? by StikyPad · · Score: 1

    The things that makes me happiest are efficiency and lack of complications. That is, I like it when I drive to work and there's no traffic and I don't hit any red lights. Or when I write code that just works with little or no revision required. I like it when things go according to plan.

    An app that does exactly what I want with little delay, crashing, or complication makes me happier, and an app that doesn't do what I want lowers my happiness. I don't want sympathy or empathy when I'm unhappy; I want things to work. There's no need to respond to my emotional state when you can focus on making it better by doing what I want, regardless of my emotional state.

  25. Call me a skeptic by geronimo1000 · · Score: 1

    If the prediction from these apps are as accurate as the predictions from Google search, I want no part of it.

  26. (Not) in your face by maiden_taiwan · · Score: 1

    Emotion is not broadcast by the face. This has been known for a long time. Here's a clever study that shows people attend less to the face than the body when trying to guess someone's emotion.

    http://www.npr.org/2012/11/30/...