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NVIDIA Recalls Shield Tablets Over Heat Risk

Posted by Soulskill on from the just-turn-them-into-the-agents-of-shield dept.

An anonymous reader writes: NVIDIA has issued a recall for 88,000 units of its 8-inch Shield tablet sold in the past year. Predictably, it's because of the battery. There have been reports of overheating, including two reports that the tablet got so hot it damaged the floor it was resting on. Oddly, the company is requiring anyone returning the tablet to update its OS to the latest release.

2 of 27 comments (clear)

  1. Nothing "odd" about the required update by Rhywden · · Score: 5, Informative

    The required update isn't "odd" because it facilitates two things:

    First, it checks whether you're a owner of a affected device or not.

    Second, if this is indeed the case it then facilitates getting the RMA number in conjunction with the website.

    Basically, you go into "System" on your device, check the battery, it tells you that you're affected. You then open the website, enter the serial number of the device. You get an RMA number, and enter that into the device. You then get another number (some kind of receipt, probably) and enter that into the website, along with your contact information.

    Sounds more complicated than it is and you're done in about 4 minutes, depending on how fast you type.

  2. Update required by Anonymous Coward · · Score: 2, Informative

    The update is actually required so that you can get your battery model number. Without the update, the "Battery" field that they tell you to check isn't present.