2.4 Million Customer's Records Stolen From Carphone Warehouse

AmiMoJo writes: The UK's data watchdog is "making inquiries" after Carphone Warehouse said the personal details of up to 2.4 million of its customers may have been accessed in a cyber-attack. Details taken include names, addresses and bank account details. Additionally, 90,000 people's "encrypted" credit card details were accessed, but there is no word on what type of encryption was used. Customers are advised to contact their banks (who I'm sure will be ready to handle 2.4 million phone calls), keep an eye on credit records and contact Action Fraud, the UK police's outsourced and rather useless fraud reporting centre that last month went bankrupt.

Comments

Re:ROT-13, twice

[houghi]

Not sure if they even are allowed to give any information to the banks. There are serious restrictions on what can and what can not be done due to privacy laws in Europe.

I know that where I am, we would NOT be allowed to inform the banks of our customers doing, besides; well, nothing.
We could send a general message to them, but that is where it stops and I assume that has been done.

And the bank can not take action because of a third part who says something. Also due to privacy reasons.

Otherwise any disgrunteld person could call and say whatever about my account. So even though it sounds stupid that people must solve this themseves, it is not.

What might even happen is that they send the info of the breach to the bank and then the bank can contact the customer, if they want to. However the official stand would ALWAYS be "have an issue with you bank? Contact your bank." In no way can one company take action in name of another.

And what about the saved Credit Card information? This is most likely due to the fact that people want to have their monthly payments done by Credit Card.