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Sending Angry Emails Just Makes You Angrier

An anonymous reader writes: Sending a blistering email can be cathartic. People consistently report feeling better after venting, and doing so over email is no exception. But researchers find those who vent their anger tend to only become angrier and more aggressive, and doing so in an impersonal way like email only makes it worse. "E-venting is particularly risky, experts say. We think it's private because we can do it in a secluded place, like our bed while we're in our pajamas. We have our phones with us all the time so we often e-vent before we've had a chance to calm down. A rant put out via the Internet is a click away from being shared." Combine this with how we typically sound angrier in print, and can't see feedback from our targets, it can lead to more volatile situations than we intended.

23 of 161 comments (clear)

  1. HOW DARE YOU! by ganjadude · · Score: 5, Funny

    try and tell ME that Ill be more angry after writing angry emails. I oughta come over there right now and show you how angry I can get

    sincerely

    Dude~

    --
    have you seen my sig? there are many others like it but none that are the same
    1. Re:HOW DARE YOU! by LaurenCates · · Score: 4, Insightful

      I find writing angry emails to be cathartic.

      Sending them, and then getting responses back that escalate the situation, is not.

      --
      Some people don't believe in fairies. I don't believe in The Patriarchy.
  2. E-Vent by Anonymous Coward · · Score: 5, Interesting

    An old trick is to write the email and not send it, or send it to yourself. That way you get some catharsis, and can send a more civil email later (or no email at all, handle it politely in person).

    1. Re:E-Vent by Wain13001 · · Score: 3, Interesting

      This has legitimately worked for me on several occasions.

    2. Re:E-Vent by macs4all · · Score: 3, Insightful

      An old trick is to write the email and not send it, or send it to yourself. That way you get some catharsis, and can send a more civil email later (or no email at all, handle it politely in person).

      After sending some Career-Limiting-Emails in my time, I have had to learn this trick, too. It really does help. And help you to keep your job!

    3. Re:E-Vent by jafiwam · · Score: 3, Interesting

      An old trick is to write the email and not send it, or send it to yourself. That way you get some catharsis, and can send a more civil email later (or no email at all, handle it politely in person).

      Yup. This is a good strategy.

      One minor point, REMOVE the email addresses from the "to" and "Cc" lines and then save it as a draft. That prevents accidental sending later (even months later.)

      Most of the time, it's hard to get email messages right in tone, meaning and intent without a rant in it. Likewise, don't be stupid, that stuff hangs around forever and will be used against you more effectively than the rant could ever be...

    4. Re:E-Vent by Dutch+Gun · · Score: 2

      An old trick is to write the email and not send it, or send it to yourself. That way you get some catharsis, and can send a more civil email later (or no email at all, handle it politely in person).

      I've actually done that a number of times with posts here on slashdot. I've had, like almost anyone else, extremely rude or ignorant (IMO) responses before, and my first impulse is to write a long post detailing exactly why they're wrong (i.e. "Someone is WRONG on the internet!") or some snarky response. After writing all that out, I then belatedly realize that the best way to deal with a troll or idiot (again, IMO) is to ignore them, and I end up closing the browser without posting.

      If I do respond, I often tend to moderate my tone from the first drafts, taking our unnecessary swearing (it often just makes you sound angry or ignorant) and removing excessive snark (makes you sound like a stuck-up prick), and so on. The trick is that this requires the discipline to NOT hit the submit button right away, but to let the post sit for a few minutes first while you re-read it a few times. Nearly every time I've posted something that sounded snarky or angry I've regretted it later, so I've gotten better at doing this.

      And how topical as well! Here's a great example of someone who should not have vented in public.

      --
      Irony: Agile development has too much intertia to be abandoned now.
    5. Re:E-Vent by The+Real+Dr+John · · Score: 3, Funny

      Every time I send an angry email to myself, I get pissed off.

      --
      A brain is a terrible thing to waste... Mind? That's debatable.
    6. Re:E-Vent by hey! · · Score: 4, Insightful

      An old trick is to write the email and not send it, or send it to yourself. That way you get some catharsis, and can send a more civil email later (or no email at all, handle it politely in person).

      I don't believe that kind of catharsis actually exists. People conflate the relief from the momentary impulse to do something with relief from the underlying anger. They're not the same thing. I think writing the angry email reviewing all the reasons the other guy is a contemptible, bad person is actually practicing being angry at him. And anything you practice comes more and more naturally with time.

      Let's say someone cuts you off while you're driving, and lets say you start venting at the other driver -- maybe you chase him for a bit, yelling at him. Does that, in your experience, actually make you calmer and more rational toward the other driver? *I* think you're actually prolonging the fear and anger of a momentary encounter that would be best put behind you. It also reinforces the underlying irrational assumptions that turn ordinarily rational people into aggressive, reactive drivers. What you *should* do when you get cut off is immediately remind yourself that everybody, even good, considerate drivers, have bad days. All it takes is a single instant where your attention lapses -- and that happens to everyone occasionally, even you. And even if the other guy's a bad driver, by the time you realized what happened the encounter was already over. Chances are you'll never encounter that guy again.

      In other words deal with the fallacious belief that very momentary negative interaction calls for immediate and aggressive response. Then you can make a rational decision about what the optimal response would be. You can't reason with an angry person, and when that angry person is you you can't reason, period.

      So I'd change the old trick to this: write a conciliatory email and then sleep on it before sending the real one. The reason for not sending the conciliatory email right away is that you don't want to do anything irreversible under the influence of strong emotion. Once you've dealt with the anger you can do a better job of being reasonably assertive; you don't have to let people walk all over you buy you do need some perspective when pushing back.

      --
      Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
  3. Write it out by Anonymous Coward · · Score: 2

    never send it. if it makes you feel better, start it in email, but don't put a subject or even an address in any of the fields. write it out, save it in drafts and wait 24-48 hours, re-read it. don't send it. but to be safe, use your favorite text editor instead of an accidental email going out

    don't use facebook/twitter or anything else were posting is literally a click away.

  4. Anger is for cows. by Anonymous Coward · · Score: 3, Funny

    You are all angry cows. Angry cows say moo-grr. MOOOOO-GRRRR! MOOOOOO-GRRRRR! Moo-grr angry cows MOOO-GRRR. Moo-grrr say the angry cows. YOU ANGRY COWS!!

    1. Re:Anger is for cows. by bughunter · · Score: 3, Insightful

      That sounds like a lot of bull...

      --
      I can see the fnords!
  5. Abraham Lincoln by operagost · · Score: 5, Informative

    Lincoln used to write harsh letters to people who deserved it-- like his sluggish generals-- then place them in his desk for a day before sending them. He almost never sent them.

    --

    Gamingmuseum.com: Give your 3D accelerator a rest.
    1. Re:Abraham Lincoln by Anonymous Coward · · Score: 3, Insightful

      Lincoln was also known for saying "I don't like that man, I must get to know him better."

  6. Re:Same as off line by Anonymous Coward · · Score: 4, Funny

    Punching pillows doesn't work because pillows feel no pain. The psychological satisfaction from violent expressions of anger stems primarily from the fact that you are inflicting suffering upon the object of your anger.

    That's why the best anger-management strategy involves careful planning, a good mask, rubber gloves, and a solid alibi.

  7. Re:Same as off line by macs4all · · Score: 3, Funny

    Some people even now state that bottling them up is better.

    Sounds like one of my favorite Marge Simpson quotes, from the Episode "Moaning Lisa":

    "It doesn't matter how you feel inside, you know. It's what shows up on the outside that counts. Take all your bad feelings and push them down, all the way down past your knees, until you're almost walking on them. And then you'll fit in, and you'll be invited to parties, and boys will like you. And happiness will follow."

  8. Not replying is even more disrespectful by CustomSolvers2 · · Score: 2, Insightful

    I used to think that ignoring someone's email was the worst you could do to that person. In fact, I used to write lengthy replies with a quite aggressive tone to people doing really stupid things; having ignored them would have been 1000 times easier for me. I wasn't angry at all (I have rarely done anything on the lines of e-venting), but didn't find any other way to communicate with people not able to understand the simplest idea (e.g., spammer continue spamming after you say that are not interested in these products).

    The results were really bad. I came to the sad conclusion that there are quite a few people with not much self-respect, who just look for any excuse to blow everything out of proportion and evade all responsibility for their actions (e.g., "why are you screaming to me?", "because you screamed to me before", "I don't care! You cannot scream to me!").

    Now I am always using the easiest alternative (although I still think that it is the most aggressive and disrespectful one): I plainly ignore people showing nonsensical behaviours.

    --
    Custom Solvers 2.0 = Alvaro Carballo Garcia = varocarbas.
    1. Re:Not replying is even more disrespectful by CustomSolvers2 · · Score: 2

      Thanks for having shared so profound thoughts. I do understand the intrinsic limitations of your actions and will overlook the tremendous irony underlying your whole post. The fact that you wanted to ignore what I wrote has indeed hurt my feelings. I hope that other person will inflict you approximately the same pain which I am feeling right now.

      PS: I will not say anything about your meta references.

      --
      Custom Solvers 2.0 = Alvaro Carballo Garcia = varocarbas.
  9. Re:Some people don't know when to give up... by techno-vampire · · Score: 2

    If that's the only type of email you get from this person, add their email address to your killfile and never see their ranting again.

    --
    Good, inexpensive web hosting
  10. Recovery by StikyPad · · Score: 3, Interesting

    Recovering angry e-mailer here. I used to do this all the time, particularly when I got upset at a loved one. It's easier for me to organize and lay out my thoughts coherently in writing than verbally. Unfortunately, I've often done more damage than good by hitting send, but I have a patient and loving GF who has, over time, convinced me NOT to hit Send, and just read them to her in person. That's given me the instant feedback they talk about in the article, and I can tell when I've gone too far, or when something I've said has been misinterpreted. And of course, I can omit things that I would never say to her face, because I recognize that they're just person attacks that are hurtful and harmful.

    I hate admitting when I'm wrong, but I forwarded this article to her so she could feel vindicated by science. She deserves it.

    Anyway, enough sincerity.. how 'bout them local sports teams?

  11. Re:Same as off line by phantomfive · · Score: 3, Funny

    If you can do that politely, you are a better man than me.

    --
    "First they came for the slanderers and i said nothing."
  12. Practicing anger by jdavidb · · Score: 2

    Newton Hightower's book Anger Busters contains a great overview of anger management techniques that work and anger management techniques that don't work. Venting doesn't work. It just reinforces the neural pathways that are involved in anger. Sure you feel great, but it makes it harder to avoid the angry outburst next time, when you might really need to. Meanwhile, if you had prevented yourself from expressing anger, you could have instead been training your brain to devote its efforts to problem solving, instead.

    I did a lot of anger management work a few years ago and as a result I discovered solutions to lots of my problems. As a result I'm much much happier with every aspect of my life, because I've been able to actually fix the problems that were frustrating me.