Slashdot Mirror


Regionally Encoded Toner Cartridges 'to Serve Customers Better'

sandbagger writes: The latest attempt to create artificial scarcity comes from Xerox, according to the editors at TechDirt, who cite German sources: "Xerox uses region coding on their toner cartridges AND locks the printer to the first type used. So if you use a North America cartridge you can't use the cheaper Eastern Europe cartridges. The printer's display doesn't show this, nor does the hotline know about it. When c't reached out to Xerox, the marketing drone claimed, this was done to serve the customer better..."

8 of 379 comments (clear)

  1. Talked to our purchasing dept. by QuietLagoon · · Score: 4, Informative
    They are going to follow up on this with Xerox. If it is correct, Xerox will be removed from our vendor list.

    .
    When companies are so blatant about wanting to overcharge their customers, it makes it real easy to identify them and remove the bad companies from our approved vendor list.

  2. This has been going on for decades by p51d007 · · Score: 5, Informative

    I've been in the copier/printer/fax/computer business for over 30 years. Region locking things has been going on for about that long. It first started with designing a tab, prong or other plastic part, to prevent a cartridge from working. Savin, some Lanier, Ricoh boxes are the same, but their cartridges won't fit. Toshiba, some lanier, Kyocera boxes are the same, but their toner won't fit. They use to do it with the above mentioned "break away" tabs (if you knew what to change), but that wasn't good enough, so they put a different drive gear coupling on the rear. But that wasn't good enough. Now a lot of them have either a CRM chip, or an RFID chip on the back of the cartridge that gets close enough to the one in the machine to read it. If they don't match, it won't work. In the "olden" days of dry toner copier, they did this to prevent a person from refilling the toner cartridges. With the color copiers/printers, the particle sizes have reached such a small size, and, the temperature melting points are becoming so small, that if you vary the toner or carrier just a very small amount, it makes a mess and can destroy some components. The DRM on cartridges is a PITA because if you slap a genuine new one in, and it doesn't read, it creates a service call. Sometimes, you can go in and tell it to look for the cartridge again, but if that doesn't work, you have to reject the cartridge and RMA it back to the company.

  3. Re:We are stupid by mwvdlee · · Score: 4, Informative

    Epson seems to be inching into the right direction: http://hardware.slashdot.org/s...

    --
    Slashdot social media options: AIM, ICQ, Yahoo, Jabber and Mobile Text. Why no MySpace?
  4. Re:Demand segmentation 101 by TWX · · Score: 4, Informative

    Yep. Pricing for airlines seems to be a follows:

    Far-in-advance purchases, airline hasn't decided 100% to have the flight yet. Prices are a little higher because early demand can dictate whether or not the flight even occurs or not. If the supply (ie, the flight) is not guaranteed, then the burden falls on demand.

    Once enough tickets are booked to make the flight likely, the airline now wants to sell as many seats as possible, so prices drop as supply now outstrips demand. The airline knows about how much per-seat it costs to fly the plane both occuppied and empty, so it's in their interest to sell seats even sometimes at a loss if it is less of a loss than flying without passengers, and based on past performance they can attempt to balance that number.

    As the plane approaches capacity the airlines start adjusting the nature of supply and demand. They know that last-minute passengers are unlikely to purchase expensive first-class seats regardless of a lack of availablity of coach seats, so if the first-class cabin is empty or mostly empty they'll upgrade frequent flyers so that their less-expensive coach seats can now be priced at a high but not impossibly-high price for last-minute fares.

    When you fly the same route a lot, you learn how that route is priced throughout the year and how the various flights on that route fill. We've found the most common flight we use about six times a year makes sense to book 8 to 6 weeks out from flying, depending on what holidays are around then and if there are any other large-travel days like the start or end of college.

    --
    Do not look into laser with remaining eye.
  5. What did you expect him to say? The truth? by Opportunist · · Score: 4, Informative

    "Yeah, we did that to ensure that we can gouge as much as possible. You see, international trade and benefiting from cheap labor abroad is only good if we can profit from it, not when it cuts into our profits."

    Seriously? Did you expect him to tell you the truth? C'mon, be reasonable.

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  6. Re:Done to _gouge_ the customer better by RabidReindeer · · Score: 4, Informative

    what is the c*t magazine everybody keeps speaking of? I know plenty of c*ts, but none who work at a magazine.

    It's not c*t, it's "c't", Which is somebody's clever way of extremely abbreviating Computerteknic. More formally, and translated to English, Magazine for Computer Technics. A venerable German tech publication, despite the brevity.

    http://www.heise.de/ct/

  7. Re:Done to _gouge_ the customer better by Shompol · · Score: 4, Informative

    Where in the motherfucking hell do you find anything about "federal power" preventing you from hacking

    This law does exist, regardless of whether you know about it or not. I think it's called Anti-circumvention millenium.... here you go

  8. Re:Done to _gouge_ the customer better by narcc · · Score: 4, Informative

    That's funny!

    See, most of their customers, including their largest customers, are very likely to be unaffected by the change as they're not buying off-brand or foreign toner cartridges. (Possibly due to service contracts or vendor related issues.) Smaller companies are stuck for years with expensive equipment; even if they're upset, that anger will fade (or the person in-change of that decision long replaced) by the time they upgrade. Worse, if Xerox is successful, and region locking turns out to make sense financially, others will follow suit quickly.

    In short, the market *can't* fix this.

    If Xerox drops this initiative, it's because the cost of implementing region locking starts to exceed the projected losses from resold cartridges. It's not going to come from consumer rebellion, as the free market fanatics would have you believe, as consumers in this case are almost universally either powerless or apathetic.