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WSJ: We Need the Right To Repair Our Gadgets

An anonymous reader writes: An editorial in the Wall Street Journal rings a bell we've been ringing for years: "Who owns the knowledge required to take apart and repair TVs, phones and other electronics? Manufacturers stop us by controlling repair plans and limiting access to parts. Some even employ digital software locks to keep us from making changes or repairs. This may not always be planned obsolescence, but it's certainly intentional obfuscation." The article shows that awareness of this consumer-hostile behavior (and frustration with it) is going mainstream. The author links to several DIY repair sites like iFixit, and concludes, "Repairing stuff isn't as complicated as they want you to think. Skilled gadget owners and independent repair pros deserve access to the information they need to do the best job they can."

6 of 345 comments (clear)

  1. Unibody? by Aqualung812 · · Score: 3, Interesting

    Since we love car analogies here, do you think the trend towards non-removable batteries is comparable to the changes in car body design?

    It seems older cars used body-on-frame and other designs that basically allowed the person performing the repair to unbolt parts, work on them or replace them, and then bolt them back on.

    The disadvantage to this was a weaker body, or a heavier one.

    That seems to be the trend with phones: A lightweight and small phone means a sealed case.

    --
    Grammer Nazis - I mod you "troll" unless you actually add something on-topic. Yes, I know I have mispellings in my sig.
  2. Re:Good example by sremick · · Score: 3, Interesting

    This is precisely why I got the S5 even though if I had waited a month I could've gotten the S6. I knew the S6 wouldn't have a removable battery, and with that being a critical feature I made sure I voted with my wallet.

  3. TLDR: quit buying Apple products by xxxJonBoyxxx · · Score: 5, Interesting

    I only buy Android phones for me and my family that cost less than $100. If they break (and it has yet to happen), oh well - I'll just buy another one. Ditto tablets (though I've tossed and replaced two of those). Our laptops are also cheapy Toshiba/HP's that cost maybe $300 each.

    All of these have replaceable batteries, and I can generally replace the disk, screen, keyboard and other major parts of the laptops for $60.

    The common thread here? None of these are Apple products.

  4. my 1st gen kindle fire doesn't charge any more by circletimessquare · · Score: 5, Interesting

    it's a well-known issue

    https://www.ifixit.com/Answers...

    amazon said they'd give me $15 off the purchase of a new one because it doesn't charge any more. instead i purchased the $5 repair USB port:

    http://www.amazon.com/Charging...

    looked through some videos

    https://www.youtube.com/watch?...

    and tried it out

    in the first 15 minutes, i succesfully broke a tiny plasticzif connector:

    https://en.wikipedia.org/wiki/...

    great, nothing to see here, move along, cross your fingers it will stay with some rubber cement

    then i made a hilariously inept attempt to solder tiny connections of the new USB port with a fat soldering iron and some eye glass repair magnifying glass

    but lo and behold it worked. it charged! ...for half an hour. now it's dead as a door knob

    here's the real issue:

    i don't have the time to do this shit, and the cost of modern electronics makes the cost of new electronics compared to the time investment to attempt a repair means repair is not an option

    go to repair places and the cost of a repair is also prohibitively expensive as compared to the cost of a new item

    therefore: welcome to our throwaway culture

    i tried. i really did

    i just don't have the time or patience anymore, not to join now myself

    sorry

    --
    intellectual property law is philosophically incoherent. it is your moral duty to ignore it or sabotage it
  5. How about a manual at least? by Maxwell · · Score: 3, Interesting

    Could we start with requiring documentation? We just got a new FTTH Hub from our ISP. No manual. No instructions. Vendor has nothing online and refers to ISP insists who there is no known documentation for the Hub. Sagemcom f@st 5250 for those wondering. So not only is it non repairable it's non-troubleshootable and no way to tell anything about the device.

  6. Consumers made this decision ... by MacTO · · Score: 5, Interesting

    Consumers helped to make this decision a long time ago when they decided that it was better to replace than to repair. Yes, there were external factors. This includes things like the cost of getting someone to make repairs and the faster turn around of buying a replacement. On the other hand, their inability to conduct the most basic repairs on their own (e.g. fixing a frayed cable or swapping a replaceable component) went a long way in convincing manufacturers that planned obsolescence can be a viable business model. The prioritization of compact and more integrated devices over serviceability is also a huge factor. Computers are an excellent example of that. Contrast an early 80's computer, where nearly everything was in a socket or soldered through-hole, to a modern phone where there is barely enough space for a plug and socket for the battery.

    We also can't claim that consumers didn't see this coming. Again to the computer example: there was a shift from the early 80's computers to modular desktops of the late 80's and early 90's (where the modules were more or less standardized), to the laptops of the late 90's and early 2000's (where the modules were less standard), to the present day. Ah, the present day: a time when a replaceable battery or an SD card for memory expansion (not so much to repair as to extend the service life of a product) is considered an anti-feature by some.

    Manufacturers may have implemented these decisions, but it was the consumer who made the decision.