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Ask Slashdot: Good Subscription-Based Solution For PC Tech Support?
New submitter byrddtrader writes: My parents are getting close to the their 70s and neither one of them is particularly tech savvy. Since my teenage years I have been tech support for the family, but now that I am older I can not be at their beck and call every time they inadvertently download something they should not, or the printer stops working. Given the amount of time that I have worked with them I don't feel that it is realistic that I will be able to convey the information they need to become self-sufficient. What I am looking for is a service that will be able to assist with any software PC related issues, viruses, printers and the like. Currently they are using a tech firm out of India (iYogi) that does unlimited support for a few hundred per year per machine -- which is fine, though they are big on the up-sell. They tend to push their own virus protection software, and attempted to sell my Dad, who has 500Mb of documents, a 3Tb external hard drive because they said he needed it. Currently the computers they use are ones I have built. Maybe the best solution would be store-bought PCs that offer additional tech support at a price. Any thoughts would be appreciated.
Zero problems because she doesn't use it any more. That's the Linux experience lol. Chrome book is bad cuz lock in and pretty much no apps.