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Google Fiber Goes Down During World Series, Credits KC 2 Days of Service (pcmech.com)
kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
Comcast does this all the time, Hell this summer the entire state went down for 1 hour.
Do not look at laser with remaining good eye.
"The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship."
Well, don't expect even that half-assed effort in the future.
We watch our government ignore anti-monopoly laws. We watch companies try and buy each other for hundreds of billions, knowing full well the DOJ should certainly shoot down the deal. And then we watch those same companies try and try again until they find that loophole (or greased palm) that allows the deal to go through. And it does eventually go through. Every damn time.
We've watched our cellular market collapse into massive monopolies, with fixed pricing so obvious you couldn't help but blame collusion.
As monopolies continue to grow, don't expect to be treated with kindness, since you will truly be nothing more than a number to them when there's 500 million customers to manage. Google is demonstrating a massive exception here, and one I wish would take precedent for customer service to be reborn instead of the steaming pile of shit we have today.
I'm not holding my breath.