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Google Fiber Goes Down During World Series, Credits KC 2 Days of Service (pcmech.com)
kstatefan40 writes: Google Fiber went down in Kansas City during one of the most important times in the local market: Game 1 of the World Series between the New York Mets and the Kansas City Royals at Kauffman Stadium. Yesterday, I got an apology from them via email, and even though I wasn't home during the outage, they're making up for it by proactively giving the entire market 2 days of service off of their next bill. The rest of the industry could really learn from their customer service.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
When was the last time a telecom provider gave you a discount on your bill without you asking for it? The only times I've gotten much apology from my own ISP is when I threaten (with reason) to jump ship.
Customer service is best when I don't need it.
Nice, I'm trying to have a mature conversation and your throwing ad hominems. I'm Marco Rubio and your Donald Trump.