Comcast Typo Penalizes Wrong Customer For Data Usage (arstechnica.com)

ShaunC writes: Soon after Comcast implemented its data caps in Tennessee, one customer began getting calls warning that he was approaching his monthly usage limit. The company's data cap meter was ticking up rapidly, even attributing 120GB of use — almost half of the monthly cap — to a period of time when he was out of the country. After months of back and forth and troubleshooting by the customer, Comcast finally admitted that a typo in a MAC address was causing another customer's usage to appear on his account. With data caps like Comcast's carrying a real financial cost in terms of overage fees, how can we trust providers to accurately track customers' bandwidth usage?

Comments

Re:Uh, the same way it's always done?

[Tailhook]

squiggleslash..... Dude! This is supposed to be a Comcast bashing topic. A new reason has been found to vent our hate for Comcast, and you come here with your corporate shill excuses, pointing out the long history of generally successful utility billing and try to ruin it! What, exactly, is your problem mister?

I want you to stop posting for a moment and make an effort to recompense us all for your mistake. First, you are to find a way to pin this billing problem on a Republican. It's Tennessee after all. This should be easy. Then, you are to generalize the matter until you get to Net Neutrality, and show us all how this threatens our future, our liberty and everything. Bonus points if you can find a racial angle, or some other related grievance.

Don't actually post your effort. It's for your benefit and you're not supposed to be posting stuff for a while. At least till Monday. Give yourself the weekend to reflect on how it is you found yourself deviating from appropriate groupthink and consider ways you might prevent this in the future.

Thanks.

Re:How can we trust providers?

[mrchaotica]

Would a story about a positive Comcast experience change any minds?

No, because fiction doesn't count.