Reluctance To Go Mobile Inhibiting Innovation In Financial Services (enterprisersproject.com)
Lemeowski writes: Compliance concerns have long prevented financial services businesses from adopting mobile capabilities as quickly as other industries. But Yvette Jackson of Thomson Reuters argues that technology advancements have made compliance worries of the past now obsolete, and financial services companies are running out of excuses for not going mobile. She stresses that holding onto this reluctance will cause businesses to miss opportunities, limit innovation, and turn away talent by restraining their workflow. She says, "Any millennial joining the financial services industry, who expects a flawless user experience both at home and at work, is – I'm sure – surprised on their first day in the office when they get to their desk and are transported back in time by the technology they're expected to use."
We see the same thing in national defense, health care, critical infrastructure, etc., where the industries are heavily regulated. As usual, journalists have not even the first clue as to the dangers of regulation, the largest of which being the substantial reduction in investment of new technologies in the regulated industry. The reason this doesn't happen is because the industries are protected by the regulations, so there is no need to innovate. They make the money whether they innovate or not, so the innovations are largely and correctly perceived as merely an additional cost with increased risk.