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Nest Thermostat Bug Leaves Owners Without Heating (thestack.com)

An anonymous reader writes: Google-owned smart homeware company Nest has asked users to reset their connected thermostats after a software bug forced controllers offline and left owners unable to heat their homes. The company has confirmed that a software update error had caused the thermostat's batteries to drain, therefore making it unable to control the temperature. Users of the smart home device took to social media to express their anger at being left with cold houses. Some feared that the fault had put water pipes under pressure, risking burst plumbing.

19 of 432 comments (clear)

  1. The Cloud: 1, Users: 0 by QuietLagoon · · Score: 5, Insightful

    When you cede control of your world to The Cloud and automatic updates, you should not expect reliability.

    1. Re:The Cloud: 1, Users: 0 by oh_my_080980980 · · Score: 5, Insightful

      What part of "you should not expect reliability" did you not understand....

    2. Re:The Cloud: 1, Users: 0 by Anonymous Coward · · Score: 5, Insightful

      There's nothing wrong with the Cloud for this.

      Found the millenial. ^^^

      When I recently encountered a person who thought it was normal to have to reboot their light switches (some brand of automated switch) I finally realized that what old people say is true: sometimes the old way of doing things is better.

    3. Re:The Cloud: 1, Users: 0 by Anonymous Coward · · Score: 3, Insightful

      We cede of a lot of things to centralized generation and control.

      You mean like power, water, sewer, gas? All of those things are run by government or highly regulated industries that are held up to much higher standards than some "technology" company owned by an advertising company.

      And if this Google owned company has this kind of access to people's homes, I wonder what data they are collecting and how they are going to monetize it. I for one could use that data to find all the folks who use a lot of energy and sell those names to energy and HVAC companies - just off of the top of my head - and put in some exaggerated claim how much they can save by buying my service and equipment.

      This IoT will not end well. I've lost way too much privacy as it is all for the sake of business trying to sell me their shit. And they have the advantage because they know all about me.

    4. Re:The Cloud: 1, Users: 0 by rtkluttz · · Score: 4, Insightful

      Oh there is everything wrong with the cloud for this. Why should anyone have smart devices that are under someone elses control? That is absolutely ludicrous. I would love something like a Nest, but only if I access it DIRECTLY through my firewall and have 100 control of the device and its data flow. Why in the purple fuck would anyone think it is OK to have to authenticate to someone elses servers to control something in your own home? Give us smart connected devices that we don't have to ask permission to use because they are ours. In every sense of the word.

      --
      Digital is, by definition, imperfect. Analog is the way to go.
    5. Re:The Cloud: 1, Users: 0 by bonehead · · Score: 5, Insightful

      The thermostat being the front end in this case, I would expect it to be as reliable as a complex system can be.

      See, there's where you get off track.

      I would expect something as simple as a thermostat to be "not complex" in the first place.

    6. Re:The Cloud: 1, Users: 0 by gstoddart · · Score: 4, Insightful

      For an application like this, if you want a "mature and reliable", you bloody well buy a thermostat which isn't connected, comes from a company which has been making thermostats a long time, and actually know what they're doing.

      Because those things are designed to run without ever being updated or connected to anything.

      Oh, and they don't upload your information to anybody or provide security holes into your home.

      Go buy a Honeywell programmable thermostat or something. You'll find you never have this problem.

      I'm afraid I've kind of reached "peak sympathy" for these problems. To a non-tech person they seem really cool, but it's not like this kind of stupidity wasn't entirely foreseeable and predicted.

      --
      Lost at C:>. Found at C.
    7. Re:The Cloud: 1, Users: 0 by Anonymous Coward · · Score: 5, Insightful

      The correlation is high enough to believe it is causation ;-)

    8. Re:The Cloud: 1, Users: 0 by Hydrian · · Score: 5, Insightful

      It is not the older is better. It is that tested and vetted is better. That takes time. Never get the newest and greatest unless you are willing to deal with the chance of it breaking or acting in appropriately.

      --
      No good deed goes unpunished.
    9. Re:The Cloud: 1, Users: 0 by DamonHD · · Score: 1, Insightful

      No it won't. They will lose user acceptance and the ability to trim load if they do that.

      Rgds

      Damon

      --
      http://m.earth.org.uk/
    10. Re:The Cloud: 1, Users: 0 by boristdog · · Score: 5, Insightful

      Well, the "Baby Boomers" didn't name themselves. The previous generation did. But that generation named themselves "The Greatest Generation."

    11. Re:The Cloud: 1, Users: 0 by DamonHD · · Score: 3, Insightful

      Slippery slope arguments are a slippery slope: how do we know aliens won't force the GOP to run some kind of idiot for president to make that happen?

      So, what you are talking about will either not be possible (to impose on you) because you can just stop taking the 'money off for utility control' dollar, or you can't because a politician will have legislated something stupid to force you to take it, in which case your gripe is with them.

      Rgds

      Damon

      --
      http://m.earth.org.uk/
  2. Re:Batteries? in a Nest ? by Anonymous Coward · · Score: 4, Insightful

    Or just put the thermostat you took off the wall to install your Nest back up.

  3. Often the simplest tool is the best job. by kent_eh · · Score: 5, Insightful

    And this is a pretty good demonstration of a less simple tool not being better.
    At it's core, a thermostat has a simple job to do.
    The more complexity that is added to the design, the more points of failure there can be.
    And, really, how much benefit does internet connectivity really add to a thermostat anyway?

    --

    ---
    "I can't complain, but sometimes still do..." Joe Walsh
    1. Re:Often the simplest tool is the best job. by c · · Score: 3, Insightful

      And, really, how much benefit does internet connectivity really add to a thermostat anyway?

      I can see use for a *network* connected thermostat. Adjusting the programming on a typical 5-2 with a tiny LCD display and 5-6 buttons is horrible. I have to track down the manual every time daylight savings changes. A web page served up on my LAN would be a far less aggravating user interface, unless the UI designers were from Facebook. I'd also prefer a network of temp sensors throughout the house reporting back to the thermostat rather than having it stuck on the wall of one room. But mostly, it's about the clock. My definition of "smart device" is one where I never need to program the actual time.

      Incidentally, the time/program UI issue is what I see as the major advantage of a connected coffee maker.

      That being said, there's zero need for any of that information to leave my house.

      --
      Log in or piss off.
  4. Re: Sold my Nest by AthanasiusKircher · · Score: 4, Insightful

    A programmable thermostat that has been correctly set up is much more efficient and much less expensive

    Agreed. Now, if we could only take the next step -- making coupled thermostats with humidity monitors more common.

    In my experience, in humid climates the most useful measure of comfort is NOT temperature (or even relative humidity), but rather dewpoint. Comfort is a little more complex than that, but I'd much rather have a device that kept my house in the summer at roughly constant dewpoint (essentially constant absolute humidity), rather than constant temperature. With low humidity, 80+ degrees F can be perfectly comfortable. With 100% humidity, 70 degrees F can be unbearable and led you to be awash in sweat with even minimal exertion. A humidistat is also not quite an answer either, particularly if it tries to maintain static relative humidity -- again, that's not the best measure of comfort either across wide temperature ranges.

    When seasons change, I'm often making on-the-fly adjustments to my programmable thermostat over several weeks, trying to strike a balance between, "I don't really need to have my AC running continuously at 70F just to remove humidity on some days" and "If I set the AC at a high temperature that would work when it's 100F, it isn't warm enough outside to make the AC run and the house will be unbearably humid."

    (I know the Nest does measure humidity and can react to it, though I don't know how effective its programming is in this regard. And I would never use one anyway.)

    I'd save more energy and effort adjusting my programmable thermostat if we just ignored temperature altogether. It's easy to measure, but it's simply not a good measure of human comfort.

  5. Re:Sold my Nest by edtice1559 · · Score: 4, Insightful

    Insulation doesn't make that much of a difference here in Florida. The reason is that we just don't have much of a temperature gradient. In a residential setting, you don't need much cooling at all. Mostly just a way to reduce humidity but the AC unit is the only means available. I have a pretty plain vanilla system and I set it just a few degrees below ambient to ensure that the thing runs and keeps humidity down. Sure there a a few hundred degree days but even then it's only terribly hot for a few hours. Most of the time, my house is within about 5F of the outside temperature so you just can't save much with insulation. My house is about 15 years old. Newer models are adding efficiency features and guaranteeing an average heating / cooling cost of about $100 for the same size unit. I can't measure my heating/cooling cost in isolation since I also do things like cook and do laundry but it's probably around $140 or so. There just isn't a lot to gain in heating/cooling in this area. On the other hand, in the Northeast, I remember $300 gas bills for a place half the size and a smart thermostat might make sense.

  6. They finally fixed it by hawkbug · · Score: 3, Insightful

    Yesterday at 5:38 PM, my nest got an update to version 5.1.6rc4. Since that time, it hasn't dropped offline due to low battery. Not that it won't in the future... but this is supposedly the fixed version. It took them 2 months to fix it! My thermostat started displaying this behavior on November 17th under version 5.1.3rc1. And before anybody asks - yes, I have the common wire hooked up and it's worked fine for over 3 years that way. Up until version 5.1.3rc1 that is. I want to know why in the hell it took them 2 months to fix this issue. At the very least, they should have rolled the broken code back to an earlier version.

  7. Re:Lame by gstoddart · · Score: 4, Insightful

    There was no reason for the summary to mention a risk of pipes bursting, that's just fear-mongering to try and sensationalize the issue.

    You obviously have never lived in a cold weather climate.

    Try living in a place where 0F is not that uncommon. A house without heat will cause pipes to freeze and burst.

    Honestly, if you have no idea of what you're talking about, shut up. Because in places where cold weather is a real thing in the winter, an unheated house can cause massive amounts of damage.

    Fear mongering? Sensationalizing? You clearly have no idea what you're talking about.

    It may not happen in Florida, but anywhere with a real winter and it's an actual thing.

    --
    Lost at C:>. Found at C.