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Fast-Food CEO Invests In Machines Because Regulation Makes Them Cheaper Than Employees (yahoo.com)

An anonymous reader writes: The CEO of Carl's Jr., Andy Puzder, has been inspired by the 100-percent automated restaurant, Eatsa, as he looks for ways to deal with rising minimum wages. "With government driving up the cost of labor, it's driving down the number of jobs," he says. "You're going to see automation not just in airports and grocery stores, but in restaurants." Puzder doesn't believe in [the progressive idea of] raising the minimum wage. "Does it really help if Sally makes $3 more an hour if Suzie has no job? If you're making labor more expensive, and automation less expensive -- this is not rocket science," says Puzder. What comes as a challenge is automating employee tasks. This is where he draws the line and doesn't think that it's likely any machine could perform such work. But for more rote tasks like grilling a burger or taking an order, technology may be even more precise than human employees. "They're always polite, they always upsell, they never take a vacation, they never show up late, there's never a slip-and-fall, or an age, sex, or race discrimination case," says Puzder in regard to replacing employees with machines.

16 of 954 comments (clear)

  1. Why ideed? by houghi · · Score: 3, Interesting

    Why pay money if they work for a bowl of rice?

    --
    Don't fight for your country, if your country does not fight for you.
  2. Minimum wage doesn't really matter by RobinH · · Score: 5, Interesting

    I work in automation. It isn't so much that minimum wage matters... sure if you have really, really low minimum wage and people willing to work for it then you might just throw labor at a problem, but typically we automate for a variety of reasons: improved accuracy/quality, better throughput (a robot loading a machine can often keep up better than a human, which means I get more throughput out of my expensive machine), more consistent process. We *want* to automate everything, and when we look at what we *can* automate, it's always the boring repetitive jobs anyway. So it doesn't matter that much whether someone's making $6 or $8 or $10 an hour, if we can automate it we will. Certainly we are growing more concerned with the fact that a growing percentage of the population isn't going to be able to find the easy put-nut-A-on-bolt-B type of work anymore, and there's definitely a portion of those people who may not be able to be retrained to do something that a robot can't do. That's a societal problem, not an engineering problem. First is understanding that this isn't the same thing we saw in the industrial revolution. If I gave a laborer a steam shovel I made them a lot more productive. If I just say "stand aside while this robot does the job" that's different. And no, you're not going to take someone who works on an assembly line and retrain them to be a robot programmer. That's absurd. They won't get a job assembling robots either, as Fanuc apparently has a "lights out" manufacturing facility for their robots - it's a completely automated line. Minimum wage is doing a good thing: encouraging factories to automate by making the payback look better. Automated factories are better. Automated restaurants are probably better too. The fact that we have a very low skilled portion of the populace is a separate issue that needs addressing... maybe a guaranteed minimum income, I don't know. But coming up with make-work jobs for them is no better than putting them in prison and having them dig holes and fill them in. Also relevant to this discussion - has everyone seen the short story, "Manna"?

    --
    "I have never let my schooling interfere with my education." - Mark Twain
  3. He is an idiot.... by Lumpy · · Score: 2, Interesting

    Those automated restaurants don't run for free without trouble. They need highly skilled ($40 to $50 an hour skilled) employees to maintain and repair them plus you need skilled workers to clean them and stock them. So he is simply moving labor to high skilled tier where it will end up costing him more because he will have to pay 1/4 the employees 5 times more. AND now he has maintenance costs that are significantly higher.

    Stupid CEO is letting his hatred for poor people color his business decisions.

    --
    Do not look at laser with remaining good eye.
    1. Re:He is an idiot.... by jafiwam · · Score: 5, Interesting

      Yes, the typical fast food restaurant is full of machines that need cleaning.

      But who's going to do this when the minimum wage goons are gone?

      Are you really this stupid?

      It will be two guys in a little white van that says "Carls Jr" on it that drive around and do these things, covering all the locations on the "west side" (maybe 8 or 10 of them)

      There might be cameras and "manual steps" to take over a machine run out of Phillipines to fix minor glitches. That will be 8 people covering 120 stores corporate wide.

      But in general, two moderately paid employees will drive around, clean, re-stock and troubleshoot machines. A regional tech group will be on call for big problems. There will be a dozen people per shift taking the place of three hundred droolers.

      They could pay those dozen people 100k per year and still come out ahead.

  4. Labor costs by Bruinwar · · Score: 4, Interesting

    Start a franchise, pretty much any big name brand restaurant. Your contract has set costs, your contract for the building set in stone, your overhead minus labor, non-negotiable... that leaves labor.

    So you want more money in your pocket, the only place to grab it is from your workers somehow. I knew a woman that was an "assistant manager" at a Culver's. They cut the health care coverage to the bare bones & made the employees (managers & assistant managers) pay 100% for it. The owners (they had 3 Culver's) saved 10K. Just enough take their families to Hawaii for 2 weeks over Christmas.

    --
    SLOWER TRAFFIC KEEP RIGHT
  5. Re:Suzie can vote. Suzie can get a pitchfork. by Austerity+Empowers · · Score: 5, Interesting

    Pretty sure in the bronze age a horde of barbarians would kill him and take his "capital", possibly also raping him and his family. Beginning mostly with feudalism a group of very low wage earners protects him militarily while a group of other low wage earners and machinery designed by other low wage earners takes his capital and gives it back to him with interest. Those people, while unquestionably delivering more to his (and each others) bottom line than he is compensating them for, refrain from barbaric behavior because their pathetic wages are still better than raping and pillaging. In the modern age there has been a push to realize that simply possessing money is probably not a contribution to society and such people are effectively the same useless parasites their poor non-job seeking equivalents are, unless they are also capable of using that money effectively. Due to the need to maintain the semblance of a meritocracy and stability in society, we do not simply take their money away and redistribute it, this might undermine the productivity of capable and motivated low wage earners ambitions. Regardless, devoid of income and hope the low wage earners that do produce a better world are likely to return to the bronze age or earlier when it becomes the lesser of evils. The latest fashion out of paris suggests a return to togas and horned helmets.

  6. Humans Need Not Apply by FlyHelicopters · · Score: 3, Interesting
  7. Re:Suzie can vote. Suzie can get a pitchfork. by Anonymous Coward · · Score: 5, Interesting

    "Paid for by the corporations through taxes because they put all of the people out of work."

    Corporations simple pass any added taxes and costs on to the customer. Thus if you add taxes to a corporation they simple raise the price and pass that added expense on to the customer.

    A CEO I worked for once said "People are idiots, they think they can raise minimum wadge or add taxes to a company to pay for some social benefit. Corporations pass the added expense on to the customer. Thus they never realize they are the ones paying the taxes not the company.

    A corporations job is to make money, that means that we take what ever expenses we have including taxes, add them up, attach a profit margin to it, and sell it. Otherwise we would not be making money."

  8. Re:Suzie can vote. Suzie can get a pitchfork. by Anonymous Coward · · Score: 2, Interesting

    What an idiotic fantasy you have.
    What really happens is -
    Money goes out of the country, usually to another country where costs are lower. In the 19th and 20th centuries, money went from the UK to the US. Now it has gone from the US to China.
    Businesses relocate to where the money is, or they fail and close.
    The now impoverished country becomes a shithole (repressive government, tax avoidance, etc.)

  9. Basic income is NOT inevitable. by PeterM+from+Berkeley · · Score: 5, Interesting

    Consider this alternative future:
    1) Wealth and control of resources concentrates in the hands of a few.
    2) These people stop considering the rest of humanity "humans", or just believe that what is theirs is theirs and no one else has a right to anything. They also don't need labor very much at all because it is automated. So people who have only their labor to offer are frozen out economically.
    3) The owners use automated weaponry to enforce their rights of ownership
    4) The power of the few snowballs and they eventually own the entire planet and all means of production, and the rest live in misery on whatever pittiance is allowed them or is outright exterminated via automated weaponry.

    To see this in its infancy, look at Detroit. People there can't sell their labor, don't have means to leave, and have resorted to subsistence farming. However, if a "landowner" comes along with the means of ejecting the "squatters", they won't even be able to subsistence farm.

    Societies that *do* what you say is inevitable (basic income) will avoid this. Societies which allow ever increasing concentration of wealth into the hands of a few might not. The USA's trend on this is pretty scary, witness the almost complete capture of the political system by money.

    -PM

    1. Re:Basic income is NOT inevitable. by Fire_Wraith · · Score: 3, Interesting

      Every real-world study that's been done states that this is not true. Canada tested it in a single town, and found that people still went to work by and large. The ones who worked significantly less were those who were involved in other useful pursuits, such as students and parents caring for small children.

      As for breeding? Well, right now many advanced countries are facing massive shortfalls of population growth. The only difference is how bad it is. The US birth rate has been at or below replacement level since 1971, and the population has only grown largely via immigration. Provide contraceptives and such, and population control will be the least of your problems.

  10. Re:Suzie can vote. Suzie can get a pitchfork. by thegarbz · · Score: 5, Interesting

    You're talking as if this is all theoretical. But you do well to remember a few things:
    1) Masses don't string up producers, they string up the wealthy. In a typical society the people getting rich are not the producers but middle men. Suzie can still flip burgers just as well as she used to, and best of all she and the other employees no longer need to share their wealth with a fat CEO.
    2) Farmers are not the ones getting strung up, they will be lining up with strings in their hands right along side the rest of the lower class.
    3) Society doesn't break down when the top are axed.
    4) This isn't theoretical. This has happened many times in many governments in history. Google Peasant's Revolt for an example. Society will live on because the people who society are built upon ARE the middle-lower class.

  11. Re:Suzie can vote. Suzie can get a pitchfork. by kaiser423 · · Score: 3, Interesting

    Corporations that pass through 100% of the cost increases are either in the commodity business, or aren't in a competitive arena. There is always an attempt to trim some in order to offset the new costs, simply because you know that your competitors are looking at this as an opportunity to steal some of your customers if they happen to raise their price less.

  12. Re:Suzie can vote. Suzie can get a pitchfork. by es330td · · Score: 2, Interesting

    The only problem with this idea that the unemployed will find work is that the number of people required to design/operate/maintain technology is much smaller than the number of people required to do the work the technology replaces. Three people can each work a full time job at the same task in a 24 hour a day. One machine can work 24 hours straight, displacing three jobs. Even if we assume it takes one person a full time job to maintain that one machine, that is still a net negative two jobs.

  13. Re:Suzie can vote. Suzie can get a pitchfork. by barc0001 · · Score: 4, Interesting

    > This has been proven countless times since the 1700's to be absolutely false.

    Yes because new jobs come along all the time that people gradually shift to that are too complex to be automated. People stopped making cloth by hand when looms and later power looms came in, people stopped farming when tractors became a thing, assembly line workers were somewhat phased out when specialized robots came to the line, etc. The difference this time is we are finally on the cusp of general machine learning.

    In the not too distant future robots and computers are going to be in a position to replace not only easily-repeatable low skill labor, but almost ANY job not requiring super specialized knowledge or skills. Those in high paying "intellectual" jobs are also going to be on the receiving end of a pink slip. It's already starting to happen. Lawyer firms used to employ armies of articlers and clerks to do discovery and research on case law, and are already being replaced by automated systems that do the same work in less time. RBS just the other day cut 400+ investment adviser positions to be replaced with their digital robo-adviser system that recently rolled out.

    When a machine can learn to do anything you can do, and do it consistently without error, even if it only works at 1//4 your speed you're gone. The machine won't take coffee breaks, surf /. or get sick while it works at its task 24/7/365. And it will get faster over time as the hardware and software inevitably improves.

  14. Re:That's called Detroit, offshoring, capital flig by turbidostato · · Score: 3, Interesting

    "Why must I give up my property at gunpoint to someone claiming to act for those who refuse to work?"

    If I take your sentence at face value, no, you don't forcibly have to give up your property at gunpoint, you just need to if you want to stay alive after the encounter.

    But I suppose you are not talking about any real gang of armed robbers but that you are allegorically talking about taxes and the government power to collect them.

    On one hand, what in hell makes you think that even a minimally significant part of your taxes are collected "for those who refuse to work"? Not facts, for sure.

    On the other hand, about the wider issue about taxes, no, you are not giving up your property *at all*. Government only collect taxes in the form of money. Now, take a bill from your wallet and look carefully at it: you see? it is *not* your property; it is just a government issued certificate for all debts, public or private so whatever portion the government reclaims of it, it's still nothing of yours but something you shouldn't have in your control to start with. You can barter your cows for grain instead, if so you like.

    And, of course, in the wider issue of social contract, what are you really claiming to be "yours"? You are able to make a living because of a society you didn't built up, going to work over roads you didn't built up, with a level of security you didn't built up, trading things over both national and international channels you didn't built up, tradings that are secured because of a legal system you didn't built up, using a legal tender whose confidence you didn't built up... need I to follow? And still you whine about "giving up your property at gunpoint"? What property at all would you own without all that coverage you didn't built up and that you wouldn't possibly build up even if you lived one thousand lives exclusively devoted to that task?

    It is of course legit to ask for always greater levels of scrutiny and efficiency about our taxes, but taxes themselves? I won't tell here what I think of that kind of people... Anyway, there must be some place, somewhere, where you can be left alone. Just don't bother calling 911 to the rescue if you ever happen to break a leg, you never payed for it, you know.