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Bitcoin Trading Platform Announces Huge Downtime Following Cyber-Attack (softpedia.com)
An anonymous reader writes: BitQuick, a US-based Bitcoin trader has announced that it will shut down its platform for up to 2 to 4 weeks following a cyber-attack this week. The platform took this step because it has not yet identified how the hackers infiltrated their systems. It is unusual for companies to take down their systems for weeks, but after the recent Cryptsy and LoanBase hacks, the company is not willing to lose millions of dollars worth of Bitcoin. BitQuick announced clients of the incident, and 97% already withdrew their funds from the platform.
The company is not yet sure what information the attacker stole, but it's certain that, due to its security system, no Bitcoins were stolen and that the attacker didn't get access to personal user details (driver's licenses, IDs, passports data, etc.) or their email addresses. One day after the attack, the company says it emailed withdrawal instructions to all sellers, that all transactions have been processed, and that only 3% of the money it stored prior to the attack has remained unclaimed.
So they found a breach, shut down everything immediately, made arrangements to refund everyone's "money", actually refunded everyone's money, and are waiting to ensure they can start back up safely.
Sounds pretty professional to me.