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Sony Fixes Flubbed Dash Download (sony.com)

New submitter FourG writes: Not much fanfare (which is to be expected given the niche of the device now) but it looks like Sony posted a fix for the much maligned "can't download dashboard" error. It requires a USB key and can't be done over-the-air. My Dash required a factor reset afterward before it successfully downloaded the dashboard, but YMMV...

39 comments

  1. litmus test by Anonymous Coward · · Score: 0

    I believe we can use this and the Nest Thermostat issue as excellent poster children for the future of Internet of Things.

    Luddite-ism aside, why use an iphone when a rock will do.

  2. I have no idea... by rhodium_mir · · Score: 5, Insightful

    I have no idea what the summary is talking about.

    --
    You can't spell "oneiromancy" without "roman".
    1. Re:I have no idea... by sumdumass · · Score: 1

      It's talking about a sony bug that got fixed but needs some sort of reset.

      I hope you have an idea now. If you ever figure out more about it, let me know too. I'm still lost to what they are talking about.

    2. Re:I have no idea... by Dogtanian · · Score: 1

      Summary mentions something about a "dashboard", so I'm guessing it's a solution to that problem some Sony Walkmans had with the buttons, and the Dolby NR switch in particular.

      No wonder you can't download that over the air, I never saw a Sony cassette player with networking built in! (cough)

      In all seriousness, it looks like this is a follow-up to an earlier story in which owners of devices based around DASH (Sony's me-too competitor to Chumby) had problems caused by Sony's servers. I was actually surprised that Sony were still bothering to keep the servers turned on at all given that the devices had to be several years old- i.e. dating back to a time when Chumby would have been worth competing with, let alone caring about- and there was probably no more money to be made from supporting customers who'd already forked over their cash. (Well, not directly, but they might have kept them on to promote goodwill towards the brand...... ha ha ha, no, I didn't seriously expect that!)

      Anyway, according to Wikipedia they mostly didn't and the majority of the functionality was turned off in 2015, but people were still able to use them like an alarm clock. Yeah, you know, like those things with glowy red digits you used to get in the 80s and can still buy in shops.

      So even the remaining functionality appears to have stopped working and some guy- who was using his Chumby-a-like as an alarm clock- was late for work. Maybe he'd like to buy my clock radio; you can set it to go off via the typical shrill beep-beep alarm or your local FM pop radio station, giving you the choice of waking up to some unpleasant electronic screeching or to the alarm noise.

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    3. Re:I have no idea... by Anonymous Coward · · Score: 0

      In all seriousness, it looks like this is a follow-up to an earlier story in which owners of devices based around DASH (Sony's me-too competitor to Chumby)

      ...and WTF is a "Chumby"?

      Must we google everything in the summary? WTF good is the summary if it doesn't, you know, sum up the story in a comprehensible fashion?

    4. Re:I have no idea... by reboot246 · · Score: 1

      I'm still trying to figure out what a "factor reset" is. Is it anything like a "factory reset"?

      Are we all speaking the same language?

    5. Re:I have no idea... by Anonymous Coward · · Score: 0

      http://www.chumby.com

    6. Re:I have no idea... by EmeraldBot · · Score: 1

      In all seriousness, it looks like this is a follow-up to an earlier story in which owners of devices based around DASH (Sony's me-too competitor to Chumby)

      ...and WTF is a "Chumby"?

      Must we google everything in the summary? WTF good is the summary if it doesn't, you know, sum up the story in a comprehensible fashion?

      The summary probably should have mentioned it's an addon story, and maybe even a little bit about the dashboard, but you have to be careful not to let it grow too large. What's the point of the summary if it's as long as the article?

      --
      "Set a man a fire, he'll be warm for the rest of the night. Set a man afire, he'll be warm for the rest of his life."
    7. Re:I have no idea... by Zontar+The+Mindless · · Score: 1

      In all seriousness, it looks like this is a follow-up to an earlier story in which owners of devices based around DASH (Sony's me-too competitor to Chumby)

      ...and WTF is a "Chumby"?

      Must we google everything in the summary? WTF good is the summary if it doesn't, you know, sum up the story in a comprehensible fashion?

      The summary probably should have mentioned it's an addon story, and maybe even a little bit about the dashboard, but you have to be careful not to let it grow too large. What's the point of the summary if it's as long as the article?

      Inserting "...Sony's wifi tablet-without-that-annoying-battery-thing that came out in 2010..." into TFS would have made it "too large"?

      --
      Il n'y a pas de Planet B.
    8. Re: I have no idea... by Anonymous Coward · · Score: 0

      To be fair it warned us their was little fanfare and that it was a niche target.

    9. Re:I have no idea... by Dogtanian · · Score: 1

      Sorry, I guess I'd assumed that most people here would have heard of the Chumby.

      It's an Internet appliance glued to a cushion that was to be the next big thing several years back. (Er... okay, so that probably sounds even more confusing than before. Just click the Wikipedia article link...!)

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    10. Re:I have no idea... by EmeraldBot · · Score: 1

      In all seriousness, it looks like this is a follow-up to an earlier story in which owners of devices based around DASH (Sony's me-too competitor to Chumby)

      ...and WTF is a "Chumby"?

      Must we google everything in the summary? WTF good is the summary if it doesn't, you know, sum up the story in a comprehensible fashion?

      The summary probably should have mentioned it's an addon story, and maybe even a little bit about the dashboard, but you have to be careful not to let it grow too large. What's the point of the summary if it's as long as the article?

      Inserting "...Sony's wifi tablet-without-that-annoying-battery-thing that came out in 2010..." into TFS would have made it "too large"?

      No, but I'm a little weary of people advocating for stuff like this. Reading the article has never been a bad thing, although you're right, I concede that there should be a little bit more here.

      --
      "Set a man a fire, he'll be warm for the rest of the night. Set a man afire, he'll be warm for the rest of his life."
    11. Re: I have no idea... by Anonymous Coward · · Score: 0

      Wary.

    12. Re:I have no idea... by Anonymous Coward · · Score: 0

      A bad name, that's what. Chum, chub, what? It evokes imagery of getting a boner while trying to attract sharks in the ocean. Or worse, images of that guy from the pawn shop TV show.

    13. Re:I have no idea... by Zontar+The+Mindless · · Score: 1

      Just to be clear, I never advocated for that, nor for Bennett's attempts in general to turn Slashdot into his personal blog.

      --
      Il n'y a pas de Planet B.
    14. Re:I have no idea... by SleepyHappyDoc · · Score: 1

      My parents have one. The story is, on March 1st, every single one of these things broke, worldwide. They threw some kind of error about not being able to "download a dashboard" and wouldn't do anything but show that error. Apparently, three weeks later, now there's a complicated fix.

      --
      Stasis is death. Embrace change.
    15. Re:I have no idea... by Anonymous Coward · · Score: 1

      Sorry, I guess I'd assumed that most people here would have heard of the Chumby.

      You know the old saying that starts with "when you assume..."?

      I'm not sure what the best solution is - adding links to specific words in the summary, adding some sort of footnotes, ..? But it's definitely not the best idea to assume the broader audience is familiar with some very niche product you happen to be interested in. I know when I saw "Dash", my first thought was that Sony had somehow messed up Amazon's silly "order toilet paper with the press of a button" thing - and I had never heard of Chumby either (and probably won't remember it next week anyway, because why waste the brain space?)

      (Posting anonymously because I've already modded in this discussion)

    16. Re:I have no idea... by Dogtanian · · Score: 1

      You know the old saying that starts with "when you assume..."?

      Yes, I'm aware of every smug teacher's favourite cliche.

      (You know what Voltaire said about witty sayings?)

      Fact of the matter is that we assume things all the time- mostly without even thinking about it. We'd never get things done if we didn't. Can you imagine how totally unreadable Slashdot would be if it wasn't able to make even the most basic assumptions about what its audience did and didn't know?

      As I said, the Chumby was one of the hot devices du jour several years back, and the Slashdot audience is generally quite an established one these days. It was a reasonable assumption to make that most people would have known roughly what it was back then (and still vaguely remember enough about it to know where I was coming from).

      The Sony device, OTOH, probably not. The name itself doesn't even ring any bells with me- let alone bring up the memory of what it was- and that's probably because (from what I'd discovered) it was little more than a me-too device following in the wake of the Chumby.

      --
      "Slashdot - News and Chat Sites Deviant". (Click "homepage" link above for details).
    17. Re:I have no idea... by DeVilla · · Score: 1

      It's a follow up to an previous article about a busted "cloud" enabled device from sony. The previous article didn't really explain much either. If you cared enough to investigate the prior article you'd probably understand this one. If you didn't care about the prior story, well, it probably didn't get any more interesting.

  3. Description, editing by digitalderbs · · Score: 4, Informative

    The Dash appears to be a much maligned alarm clock tablet by Sony. I guess this fix addresses some of the issues owners have had and complained about.

    I personally find the target audience for this device hard to envision. I guess it's for people that aren't satisfied with a simple alarm clock and either don't want to bring a tablet to bed or don't own one. No thank you.

    Finally, a note about editing. If a script can do a better job editing, maybe you shouldn't be an editor. I really don't think this summary was looked at by a person, in which case: Whiplash, please hire developers to make better editing scripts. The summaries should contain information about the device, why we might want to care, and the issue with the device--none of which show up in this summary.

    1. Re:Description, editing by Anonymous Coward · · Score: 0

      I personally find the target audience for this device hard to envision. I guess it's for people that aren't satisfied with a simple alarm clock and either don't want to bring a tablet to bed or don't own one. No thank you.

      That's fine, I personally enjoy the formfactor and the character of the device a lot more than a tablet, which is lighter, and made for carrying around, and while I CAN and DO have stands, I don't want to leave one next to my bed, as sometimes accidents happen, and really, it's just a better angle and the OS is better configured for that niche than Android, and while the latter could be addressed with customization, it's still work I don't want to perform myself.

      I do feel that the expanding tablet market, however, has effectively killed off any chances of further development along these lines.

    2. Re:Description, editing by SQLGuru · · Score: 1

      I agree. I have one (well, I bought it for my wife, but she doesn't really use it much) and I have it cycle through news articles while I get dressed in the mornings.

      I just wish they'd release the code so people can play with it outside of their service since Sony doesn't really care much about the device any more. Let me throw a nice Angular dashboard client on it that will hit more than the few widgets that are developed for it.

    3. Re:Description, editing by Anonymous Coward · · Score: 0

      There's a root hack on reddit if you want to play with it. Not sure how stable it is vs the new update though.

  4. Some context by Neil_Brown · · Score: 1

    The product page for the Sony Dash does not really shed any more light on what it is, but the pictures indicate it is a clunky tablet-like device which you can be stood on a table against a backdrop of different home furnishings, mostly in soft focus.

    A Sony press release from 2010 says that:

    Sony today announced that its new Dash, a Wi-Fi touch screen device that pushes real-time, personalized Internet content to users in their homes or offices ... Featuring a 7-inch color touch screen, Dash uses your existing wireless internet connection to provide a continuous display of your selections from over 1,000 free apps, many provided by chumby industries ...

    Apparently "Chumby Industries" is a service provider for this sort of device which, according to its own website, had "year-long hiatus sometime relatively recently.

    So it looks as if those who stuck with the device, despite an apparent year-long absence of some of the services, suffered a bug at some point which prevented them from using it, and that Sony has released a patch to fix it.

    1. Re:Some context by Neil_Brown · · Score: 1

      Oops — an extraneous "you" in the first line.

    2. Re:Some context by drinkypoo · · Score: 2

      Dash is Sony's implementation of Chumby, with additional video codecs. People bought it instead of Chumby because of those codecs, and in spite of it saying Sony on it.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    3. Re:Some context by Anonymous Coward · · Score: 0

      Dash is Sony's implementation of Chumby

      Klingon, Huttesse or gibberish? It's hard to tell sometimes.

    4. Re:Some context by Jhon · · Score: 1

      "The product page for the Sony Dash [sony.com] does not really shed any more light on what it is, but the pictures indicate it is a clunky tablet-like device which you can be stood on a table against a backdrop of different home furnishings, mostly in soft focus."

      How about some better context? Like it's not a "tablet" -- clunky or otherwise. It's a clock. It has some functions in common with tablets -- or phones -- or PCs but it doesn't make a TV a "clunky phone" if it has Skype -- or a phone a "clunky PC" if it runs apps.

      Without some type of stand, a tablet makes a poor alarm clock. With a stand, a tablet STILL makes a poor alarm clock. The shape is all wrong -- the placement of buttons -- it's easy to knock over by accident and a PITA to 'snooze' without tapping "just the right spot" on the screen.

      I'm glad sony resolved the issue. I like having it scroll through a few sites during the day (news, pics, etc) -- showing the weather, play Pandora when I want or Netflix or listen to MP3s. The interface isn't great -- but that's because it's a clock -- not a tablet.

      I paid about $50 for my Dash around it's end of life around 2012. I figured it be fun to hack. Instead, I've been using it for it's intended purpose for the past 4ish years.

      So, a tablet makes a poor alarm clock. And the Dash makes a poor tablet -- but a damn good alarm clock.

  5. "a factor reset" LOL by Anonymous Coward · · Score: 0

    More Slashdot quality...

  6. Thank you! by Anonymous Coward · · Score: 0

    Thank you for posting this story! I've been waiting forever for them to release this. Best damned touchscreen multi-alarm clock / internet music streaming device ever.

  7. Boycott by ArchieBunker · · Score: 1

    I thought we were all boycotting Sony since the rootkit fiasco and PS3 firmware feature removal?

    --
    Only the State obtains its revenue by coercion. - Murray Rothbard
    1. Re:Boycott by DeVilla · · Score: 1

      The talk of boycott was just puffery.

  8. A fix? by Anonymous Coward · · Score: 0

    Is this a fix for the problem about this device posted on /. 10 days ago? Are the two related?

    And as others have pointed out, the summery is even worse on this story than the one from 10 days ago.

  9. Sony ripoff device by Anonymous Coward · · Score: 0

    The device, now discontinued, was a Sony attempt to rip off the Chumby One device.
    Instead they bungled it and killed off that niche

  10. We need a new word to describe by Anonymous Coward · · Score: 0

    the kind of "summary" that doesn't sum up anything, but rather increases confusion and subtracts from our knowledge.

    Dumbary?

  11. Owner by Anonymous Coward · · Score: 0

    I have owned a dash for quite a while. It is a fantastic alarm clock that offers lots of features a plain one doesn't. I don't use it as an internet connected device except for the weather. You would never use it as a tablet, it is bulky and awkward to hold.

    As for the issue - If your dash lost power over the last month or so when it rebooted you were greeted with a lovely message saying that it couldn't download the control panel, which is essentially an os update and you can not proceed past this screen. So your device is essentially useless. You can do a factory restore of the device and get a basic alarm clock that has a stupidly bright screen, but that is it.

    Most people were guessing that it was because they changed the servers certificate to a 256 bit one and the device couldn't support this.

  12. What are/were the Chumby and Dash? by Fencepost · · Score: 1

    Regarding the Dash, they are/were devices from Sony running a licensed and tweaked version of the Chumby software, but communicating only with Sony servers.

    Regarding the current status of Chumby, the company folded several years ago, though the servers were kept up for somewhat longer by investors in hopes of finding a market. Once that fell through, one of the Chumby employees purchased the bulk of what was left for what I suspect was a nominal amount, put up a server to provide basic clock capabilities while he got things straightened out, then left that basic service up and running and now has subscriptions available for people who want (many of) the previous capabilities of the devices. If you have an old Chumby you should be able to use it as a clock.

    Regarding the Chumby itself, it was an Internet-connected tiny-board computer running something Linux based with a touchscreen running applets built in a stripped-down version of Flash. Without an Internet connection, they're not quite bricks but close (there is an offline/serverless setup you can do to run them from a USB stick). The appealing thing about them isn't and wasn't the hardware (basic ARM stuff from before the iPhone existed). The appeal of the Chumby even now is that (as others have noted) it's a clock with some computer features. The Chumby has streaming audio from multiple sources (predefined or manually-entered URLs), an FM tuner, hardware volume knob, snooze button, USB port for a stick with MP3s, etc. along with WiFi and the ability to connect to it via SSH.

    These days you can get better software capabilities with a stand and an old Android phone plus a few apps, but even then you're probably going to spend quite a bit more time fiddling with that setup than you will by just plugging in a Chumby, entering a WiFi key, and maybe setting a schedule for switching to/from night mode. And you still won't have a snooze button.

    --
    fencepost
    just a little off
  13. DASH? by Kozar_The_Malignant · · Score: 1

    Somehow, knowledge of what the Dash actually is escaped me. From reading the various posts I have learned that it is "much maligned," has suffered from serious recent problems, and that the fixed for such is also fucked up. I was certainly not surprised to learn it is a Sony product (may their entrails be eaten by scorpions.) With luck, I will forget all about it by dinner time.

    --
    Some mornings it's hardly worth chewing through the restraints to get out of bed.
  14. I have one... it sits in cabinet unused by CambodiaSam · · Score: 1

    I stopped using mine a few years ago after the channels started to slowly disappear. Yes, it was an over glorified alarm clock. But it was nice to glance at various pages that scrolled by like traffic cameras, weather, news stories, etc. When it became simply a clock I was done with it.