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BT Funnels All Customers' Sent Emails Into One Guy's Inbox (theregister.co.uk)
Shaun Nichols, reporting for The Register: The UK's biggest broadband provider BT redirected its customers' outgoing emails to a single account for three hours on Tuesday. The telco said the flooded inbox was an internal account it uses for test purposes and not a random unlucky subscriber. While BT did not provide details on the reason for the disruption, it appears to be the result of testing or maintenance gone awry. "A small number of customers reported an issue sending emails earlier. Sorry about this, it's fixed now," BT said in a statement to El Reg. "The mailbox in the delivery failure notification was for internal/test use and appeared in error, sorry for any confusion that caused." The emails were going to an account which belonged to someone named Steve Webb. The Register reports that Steve Webb works for one of BT's contractors. For Webb, I fear, Tuesday wasn't a productive day.
Electricity, my car's brakes, email: failure NOT OK. Their dependability is what makes them useful.
Nimble; agile. failing fast. It's a valuable idea, but it's not for every organization. If you're developing something new, failure is probably OK as long as you can pick up the pieces.
If you're on the operational side of making something work day in and day out, it it NOT OK. Most outfits fall into that category.
Seems like I'm hearing more & more of my customers adopting the"fail fast, fail often" mantra. I say you have to seriously consider which kind of outfit you are before you drink that particular Kool Aid du jour!