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Wendy's Plans To Automate 6,000 Restaurants With Self-Service Ordering Kiosks (investors.com)

An anonymous reader writes: In response to the rising minimum wage, the fast-food chain Wendy's plans to start automating all of its restaurants. The company said it will have self-service ordering kiosks available to its 6,000-plus restaurants in the second half of the year. Wendy's President Todd Penegor said it will be up to franchisees to decide whether or not to adopt the kiosks in their stores, noting that many franchise locations have had to raise prices to offset wage increases. California's decision to gradually raise the minimum wage to $15 by 2022 will impact Wendy's 258 restaurants, all of which are franchise-operated. About 75% of 200-plus Wendy's restaurants are run by franchisees in New York, a state that is also on its way to $15. Penegor said, wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. The company is still "working so hard to find efficiencies" so it can deliver "a new QSR experience but at traditional QSR prices." The CEO of Carl's Jr., Andy Puzder, is also looking into replacing many of its workers with machines to save money.

2 of 921 comments (clear)

  1. Re: How about replacing the CEO with a machine by whitebread_mike · · Score: 5, Interesting

    They do once in awhile. Usually it involves pitchforks and torches though.

  2. Re:Half arsed by AthanasiusKircher · · Score: 5, Interesting

    And the idiots trying to change the nature of minimum wage from a "minimum" to one that can support a family deserve this slap upside the head. If you are on minimum wage you should not be breeding. Wait until you have the financial stability to be able to devote time and resources to raising a child..

    End of story.

    You know, I used to feel as you do -- only idiots and people trying live behind their means end up in a screwed up situation trying to get by on minimum wage.

    Then, the first summer during college, I worked on a high-speed assembly line of sorts. Made better than minimum wage, but not a lot better. Anyhow, most of the folks there were college students or young people who didn't yet have experience to get anything better, along with a few middle-aged women who were bored sitting at home, so they could come to work and do a non-stressful job while chatting with their friends.

    And then there was Mike. I came to find out that Mike had a bachelor's degree, was reasonably intelligent, and was in his mid-40's. One time during a break he told me what he was doing there.

    After college, he had a some white-collar office job (I forget). Anyhow, he did quite well, but then some crap happened at the company, and he was laid off. By that point he was married, had 2 kids, had a mortgage, etc. He tried desperately to find a job, but the economy wasn't doing great at that point, and after about 6 months, it was time to "suck it up" and just take what he could get.

    For about 10 years he worked at the company I was doing the summer at, mostly as a handler who delivered stuff to the assembly line (which was paid more). He didn't make good money, but the place had good benefits which he needed for his family. And the company used to have a tendency to promote from inside, so he had been hopeful to get a promotion to a foreman or manager of that section... but the company stopped promoting from inside around that time, and started hiring people with business degrees instead.

    Just about that time, Mike turned 40-ish, and he started having back problems. So eventually he couldn't do that job anymore, and he ended up working on the line... the most boring, stupid job in the world, with crappy pay. But he had benefits, and he had time in the company -- no longer a path toward management, but leaving there meant finding a better option. But he had been out of his field for so long that nobody would likely hire him (and he was too "old" to start as entry level again).

    He was stuck. Not in a minimum wage job, but a pretty low paying job for the skills and intelligence he clearly had. But his family had been through some rough times, and this was a secure job for him (despite the boredom and low pay).

    There are a lot more people out there like Mike. Stuff like this happens more than you think, once you get out in the "real world" and start finding out the stories of "poor people." There are all sorts of reasons that people on minimum wage end up having to try to support others or end up in difficult financial positions -- maybe someone has health problems and medical bills, maybe a parent had problems and needed to retire early, etc.

    And what about people who go through a divorce, not of their own choice? The spouse abandons them and the kids, and what are they supposed to do? They thought they had a stable family and income, but not all things last. (And child support, etc. doesn't always solve those problems.)

    There are lots of stories for why minimum wage people might have to support others. Some of these could be solved by having better social services to deal with some issues and a better "safety net" for these people, if you wanted to go that route. But if you actually talk to many of these people, you might be surprised how many are NOT just ignorant "breeders" who are popping out kids without considering the consequences.