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Apple Says It Doesn't Know Why iTunes Users Are Losing Their Music Files (theverge.com)

Earlier this month, an Apple Music user James Pinkstone claimed that the online music streaming service deleted 122GB of music from his library for no apparent reason. Several Slashdot readers noted they had also faced a similar issue or knew someone who had. The iPhone maker has now acknowledged a bug in iTunes that is apparently causing the glitch, however, it adds that it doesn't really know why "some" users are facing this issue. The Verge reports: The company confirmed that "in an extremely small number of cases, users have reported that music files saved on their computer were removed without their permission." However, Apple was unable to reproduce the bug, indicating it doesn't really know what's going on here. The company adds: We're taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we're releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.

3 of 214 comments (clear)

  1. Seriously incompetent by sunderland56 · · Score: 5, Insightful

    They're really claiming that they don't know why this is happening?

    Note to iTunes software engineers: grep through your code and find all calls to delete(). Investigate the code in those areas. If you can't add some basic debug code - or if you're unsure of what "grep" is - maybe you should consider a move to management.

  2. Re:Digital hoarders by vel-ex-tech · · Score: 5, Insightful

    That's cute. When you're a DJ, 44khz isn't enough. 16 bits is fine. Do you know why? Should I bother telling you?

    It has to do with that Fourier transform thing. When you have two different tracks that are in different keys and have different tempos, you need more samples than 44khz to do the pitch and tempo shifting to match the two tracks.

    Keep feeling smug, though. Clearly I must be wrong.

  3. standard corporate bullshit answer #3 by citizenr · · Score: 5, Insightful

    Just like they didnt know why 'some of users laptops GPU died' for almost 4 years before admitting fault and reluctantly being forced to a recall.

    --
    Who logs in to gdm? Not I, said the duck.