Microsoft Backtracks On 'Nasty Trick' Upgrade To Windows 10 (bbc.co.uk)

Reader Raging Bool writes: Days after angering many users with its so-called "nasty trick", Microsoft has reversed its crazy decision to infuriate users by upgrading them to Windows 10 automatically. Users were angry that clicking the cross to dismiss the box meant that they had agreed to the upgrade. Based on "customer feedback", Microsoft said it would add another notification that provided customers with "an additional opportunity for cancelling the upgrade". Microsoft told the BBC it had modified the pop-up as a result of criticism: "We've added another notification that confirms the time of the scheduled upgrade and provides the customer an additional opportunity for cancelling or rescheduling the upgrade. If the customer wishes to continue with their upgrade at the designated time, they can click 'OK' or close the notifications with no further action needed."

Comments

Malware trick

[Anonymous Coward]

A typical malware trick, make the close button install the stuff.

Criminals.

Re:Malware trick

[wkwilley2]

Almost seems like they were betting on the vetted response for popups, which is to hit the X immediately after it pops up.

Re:Malware trick

[Darinbob]

Nonsense. Why technically clicking cancel did not cause the install (which was pre-scheduled), the effect ws intended to be the same. By having a big button that lets up upgrade immediately they trick people into thinking that anything else stops the upgrade. Once you see the notification, the upgrade is *already* scheduled and *will* happen unless you take action to prevent it. This makes even very smart people able to make mistakes. It is easy to mistake this for yet another Windows 10 advertisement and unless you read and understand every word in the notification you can easily be misled.

Let's make this clear: You will automatically be upgraded to Windows 10 if you do nothing, you will automatically be upgraded if you ignore that notification, you will automatically be upgraded if you reboot your computer. The only way to stop the upgrade is to OPT OUT.

There are three buttons on that notifier, but you only see two. Two buttons are in standard Windows notifier style, the third is in Metro style and is a single word in a small font colored blue, and that third easily overlooked "button" is what must be pressed to cancel the scheduled upgrade.

This current turn around is false. They say "If the customer wishes to continue with their upgrade at the designated time, they can click 'OK' or close the notifications with no further action needed." This is the same behavior as the notification people are complaining about! If you close this second-chance notification by clicking on "x" then it will still install Windows 10 according to the schedule! Theyve given no hints that they will make the second-chance notification be clearer and less ambiguous than the first notification! And they've got the journalists duped as they're reporting a Microsoft "backtrack" when they're still going full speed ahead into the iceberg.

Re:Malware trick

[Anonymous Brave Guy]

I'm sorry, but you are defending the indefensible. If Microsoft were being as reasonable and transparent as you suggest, it wouldn't be literally front page news that they've upset so many people who were surprised at what happened, didn't want it, and in particular explicitly thought they hadn't agreed to it.

The behaviour we're talking about, installing recommended updates automatically, is the default. It's what someone gets if they don't know to actively change it. If someone didn't install Windows 7 themselves but instead bought a PC with Windows pre-installed, it's unreasonable to assume that they would have any idea there was even anything to change. And for about a decade, the default policy was sensible, because it meant users who didn't know these things still received important security and stability fixes.

Suddenly making an entire new OS (let's not insult anyone's intelligence by pretending it's anything like a normal Windows 7 upgrade, please) recommended is a drastic change in the expected behaviour.

Turning back on various updates that users have explicitly and actively declined previously is a drastic change in behaviour.

Bundling nag messages about the update within otherwise unrelated security updates is a drastic change in behaviour.

You can dress it up however you want, but the end result is still the same: users are being tricked into upgrading, and many of them very clearly didn't want to be and didn't intend to make the choice you blame them for. Microsoft's reputation isn't going to do any better because of the dubious technicalities you're basing your argument on. If this winds up in a court, it's unlikely those types of argument will do them much good either.

"an additional opportunity"

[mrchaotica]

Microsoft says they'll give "an additional opportunity for cancelling the upgrade" -- because respecting the user's choice the first (or second, or fifth, or 20th) time clearly isn't considered by those assholes to be an option!

Next Try

[PPH]

A popup with an "Upgrade to Windows 10 now? [ ]Yes [ ]No" message.
Where the "[ ] No" checkbox is animated and keeps running away from the mouse.

"User's choice"

[The MAZZTer]

I think the problem is users are confusing the dialog for a typical multiple-choice decision dialog. It's common to click the close button when you're not sure since that typically selects the "safe" option. But the close button does not always do this, it depends on the type of window. If I close Outlook, I expect it to still have all my e-mails when I open it up again; if I find it cancelled my account I would be upset. In that case, clicking close is assumed to mean that the user does not want any changes to happen to their e-mail; they are done with it for now.

Microsoft was a bit overzealous in scheduling upgrades for users. The dialog that shows up is NOT a decision dialog; the decision was already made by Microsoft! It was an informational dialog to notify you of the decision (and gives you an apparently difficult-to-find control to change this decision). Informational dialogs, by definition, do nothing when you close them; the upgrade would have been kept and that was perfectly in line with the standard for Windows UX. Unfortunately it also proved to be confusing, but I don't think it was malicious. Clearly Microsoft needed to change it since it was confusing users, and they are doing so.

Windows Update works the same way. If you start an update and close the window, the update does not stop. Instead it continues running in the background, since it is an important (to Microsoft) process. So it's understandable a similar process, the upgrade, would be designed to work in a similar way. Like I said, actual user experience now shows it was confusing so it's good MS is changing it.