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Apple Offers No Explanation for 7-Hour Outage (nbcnews.com)

Posted by EditorDavid on from the missing-Mac-music dept.

Apple services went offline for up to 7 hours Thursday -- and the company has yet to offer an explanation. An anonymous reader writes: The outage affected the App Store, iTunes in the Cloud, Apple TV, Mail Drop, Find my iPhone, and Photos. During the outage, Apple responded to complaints on Twitter, "Thank you for the information. We're aware of this issue and are investigating," Tech Times reports that the iCloud Music Library had also experienced an outage on Wednesday, and that just weeks ago Apple released an operating system update which bricked several iPad Pros. And yesterday Amazon also experienced a service outage.

3 of 91 comments (clear)

  1. Re: Awful editing by topham · · Score: 1, Informative

    Yep. They can't let the facts get in the way either. None of my Apple services were down. Lots of people were affected, but it certainly wasn't universal.

  2. Re:Awful editing by Anubis+IV · · Score: 4, Informative

    Amazon's downtime is almost certainly unrelated to Apple's outage.

    As I recall (and I may be wrong), a lot of Apple's services are still built on top of AWS and Azure. They've been transitioning away from Amazon and Microsoft to their home-grown solutions, but a lot of their core services actually use their competitor's back-ends. As such, it's entirely probable that an outage at the one may be related to an outage at the other happening at the same time.

  3. Re:Wait a minute, does it have to explain? by geekmux · · Score: 2, Informative

    Apple services went offline for up to 7 hours Thursday -- and the company has yet to offer an explanation...

    Can someone tell us whether Apple's "contract" with its fans, or users of its services, contains any clause that requires it to explain incidents like the one described?

    Does Customer Relationship Management mean anything anymore, or are consumers that much in denial about being nothing more than mindless lemmings, blindly accepting of anything from their service masters?