Ask Slashdot: How Do You Deal With Unreasonable Companies?

New submitter Ash-Fox writes: I recently ran into troubles trying to get reasonable quality of support from an anti-virus vendor, where they are attempting to cop-out of providing any reasonable support and then refusing to offer refunds under the guise of their EULA does not allow it. However, their EULA does not implicitly say that they cannot provide refunds in other circumstances, as the support tries to imply, and further living in Europe (as is the anti-virus headquarters), this EULA for sales is only valid if that was provided as the terms of sales contract, which it was not. How do other Slashdotters look to address companies that behave poorly and seek to only provide at best their minimum legal requirements?

Comments

monopolies

[guygo]

We give them monopolies over public utilities.

Re:monopolies

[tripleevenfall]

And then we accept political donations from them in order to permit their monopolies to persist.

Re:"living in Europe"

[ZipK]

I complained about a flat soda that was in one of my 12 packs on twitter... No response. :(

You should stop buying Every Twelfth Can is Flat brand soda.