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Cable Expands Broadband Domination as AT&T and Verizon Lose Customers (arstechnica.com)

The cable industry's grip on the U.S. broadband space increased last quarter, with Comcast and Charter gaining nearly 500,000 subscribers, combined. Phone companies AT&T, Verizon, CenturyLink, and Frontier, however, all lost Internet customers. ArsTechnica reports:The 14 largest ISPs, accounting for 95 percent of the US market, gained 192,510 Internet customers in Q2 2016, bringing the total to 91.9 million, Leichtman Research Group reported today. Cable companies accounted for all of the gains, adding 553,293 subscribers for a new total of 57 million. The phone companies lost 360,783 subscribers, bringing them down to 34.9 million. Phone companies' losses more than doubled since Q2 2015, when they lost about 150,000 subscribers. [...] Comcast and Charter, the two biggest ISPs, led the way in subscriber gains. Comcast added 220,000 broadband subscribers to boost its total to 24 million, while Charter (the new owner of Time Warner Cable) added 277,000 subscribers for a new total of 21.8 million. AT&T lost 123,000 subscribers, lowering its total to 15.6 million. Verizon lost 83,000, leaving it with 7 million Internet customers. CenturyLink and Frontier lost 66,000 and 77,000, respectively.

25 of 104 comments (clear)

  1. DSL shouldn't be considered broadband any more. by Anonymous Coward · · Score: 2, Insightful

    Of course the companies that rely heavily on DSL lost customers to faster connections. DSL is today's dial up.

    1. Re:DSL shouldn't be considered broadband any more. by MBGMorden · · Score: 5, Informative

      It's not optimal but really it ain't terrible either. I have 50Mbps cable at my house, but I go over to my parents at least every other weekend and they live further out - 3Mbps DSL is the best available in their area (I'm surprised they even have that available).

      Honestly - if I were to download a file, it obviously goes a lot slower, but as far as just browsing the web and even watching Youtube videos on their Roku: The difference isn't even noticeable vs my connection at home.

      Whether you want to call it "broadband" or not, DSL is still a perfectly functional and usable Internet connection (unlike dial-up where just browsing the web is slow to the point of being unusable).

      --
      "People who think they know everything are very annoying to those of us who do."-Mark Twain
    2. Re:DSL shouldn't be considered broadband any more. by gfxguy · · Score: 2

      I've had horrible experiences with Comcast in the long past, but over the last decade or so, their internet service has been top notch. I recently upgraded from 25Mbs to 75Mbs (and actually am getting 90Mbs). Even dealing with their internet departments on the phone has been pretty easy, and they upped their "caps" from 300GB to 1TB last month.

      Verizon doesn't service my area, and AT&T base speeds are terrible, and while they've told me I can get fiber, it's brand new and untested in my area.... I have heard about any happy customers. But even then, they were a day late and a dollar short.

      Comcast TV, on the other hand, I've never had more problems with a company than them. Absolutely horrible, horrible customer service, and I'm sorry, but a $20 credit on my bill doesn't make up for a missed appointment when I took the day off from work, but their internet service has been great (in my case).

      --
      Stupid sexy Flanders.
    3. Re:DSL shouldn't be considered broadband any more. by Ungrounded+Lightning · · Score: 2

      Of course the companies that rely heavily on DSL lost customers to faster connections.

      Not just that:
        - AT&T tried to migrate their DSL customers to their next generation "U-verse" fiber-to-the-curb technology - but only with new contract terms of service, "triple-play" bundling, tarbaby can't-go-back contracts, no third-party equipment available, a special locally-powered (i.e. phone out in power failure) long-reach box at my slightly-longer-than-standard distance from the fiber-copper transition box, and almost daily sales contacts. Then:
        - They screwed up the "partial decommissioning" of the legacy DSL lines when they had some of their customers migrated to the new stuff.

      For instance: I had a ONE MONTH outage, thanks to their changes - and errors configuring them. They wouldn't even admit they'd moved me to a new DSLAM that didn't support my legacy modem, until I'd bought, not one, but TWO, replacements for the supposedly "broken" one. (The one they recommended wasn't available, and it turned out they "didn't support" the first model I was able to find, despite the prominent AT&T compatibility label claims.) Then it turns out they hamoved me to a box that didn't hook to the backbone. So they moved me again, but this time didn't configure it so packets came to me. Then ...

      I STILL only have one of my eight (five usable) fixed I.P. addresses working...

      --
      Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
    4. Re:DSL shouldn't be considered broadband any more. by Grishnakh · · Score: 2

      I had Comcast internet for 2 years in NJ. Technically, it worked great. But wait until you want to cancel because you're moving out; that part is a PITA. Also, if you used a debit card for payments, make sure to cancel it so they don't continue to try billing you; they're infamous for that.

    5. Re:DSL shouldn't be considered broadband any more. by Cito · · Score: 2

      DSL is faster than Comcast in my city.

      I got 100 megabit down / 25 megabit up VDSL2

      VDSL is soon going to G.Fast

      G.fast over copper = gigabit dsl

      G.fast has already rolled out in Europe in few cities as it was recently standardized after several draft versions.

      VDSL2 is now slowly upgrading to VDSL2+ to give 100-500 megabit dsl

      but im happy with 100 megabit dsl... Comcast in my town don't even offer half of that.

      and DSL is unlimited with free newsgroups access unfiltered here.

      my usage just from 1 pc on lan from dumeter is 422 gig, my 2nd desktop a torrent box is at 328 gig
      tablet is at 277 gig
      laptop 56 gig

      hehe

      been subscriber ever since dsl first began in town at 1 megabit went to 3, 6, 12, 25, 50, now we are at 100. soon is 500 then G.Fast rolls in we get gigabit dsl.

  2. No broadband competition where I live by QuietLagoon · · Score: 2
    There is the cable company providing broadband, and only the cable company. Now the company (Comcast) has stated that they want to charge an additional fee for privacy protection. Amazing what you can get away with when you do not have to worry about competition.

    .
    It's Information Highway robbery!

    1. Re:No broadband competition where I live by Jason+Levine · · Score: 4, Interesting

      They also will pad their cable TV numbers by pricing Internet Only plans above Internet+TV plans. So to save money, you need to be counted as a cable TV subscriber even if you put the box in your closet and never plug it in.

      I'm not in Comcast territory, but I'm not much better off. Time Warner Cable... I mean Charter is my only high-speed wired option.

      --
      My sci-fi novel, Ghost Thief, is now available from Amazon.com.
    2. Re:No broadband competition where I live by Anonymous Coward · · Score: 2, Insightful

      Who the fuck is going to build another line to your house and only have a 50% chance you'll sign up with their service? The economics do not work because the infrastructure construction is so expensive. Both companies would have to double their current price to deal with the loss of half of their customers. Providing broadband service isn't like selling widgets. We need the government to build the infrastructure once, and then lease capacity to any ISP.

    3. Re:No broadband competition where I live by QuietLagoon · · Score: 3, Insightful

      We need the government to build the infrastructure once, and then lease capacity to any ISP.

      The government, or a commercial "last mile" provider, wires the area, then leases it out.

    4. Re:No broadband competition where I live by Archangel+Michael · · Score: 4, Insightful

      Last mile is the problem. Last mile brought back to an aggregation point (COLO Facility), where MANY vendors vie for customers would SOLVE just about every problem we have with regulation and franchise agreements (government granted monopolies).

      Imagine for a second, that the municipality owned that last mile, and leased it based on the customer/subscriber and the Vendor having a contract for service. Customer could order Comcast, Verizon, Charter, Netflix/Hulu, HBOnly or whatever . It might bring in the a la carte CATV we've all been wanting. I ONLY want ESPN and News, I don't want the 85 Shopping channels that you currently offer, unless you PAY me to take them.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    5. Re:No broadband competition where I live by gfxguy · · Score: 2

      Yes - it was cheaper for me to bundle the cheapest TV service with my internet to get the best price. I didn't really need TV Latino, but I didn't hook the box up anyway.... until I decided to cut satellite service out. Getting TV and internet from two different companies just to get the best each has to offer is expensive - and not worth it when you consider it's just TV (and not even premium movie channels).

      --
      Stupid sexy Flanders.
  3. Re: DSL shouldn't be considered broadband any more by ArmoredDragon · · Score: 4, Informative

    DSL has always been slower than cable, the only reason anybody ever thought otherwise is because the telcos spread FUD about cable being a shared medium. What they conveniently left out was the fact that the backbone is shared no matter what media is used, meanwhile DSL being on inferior voice grade copper has to use interleaving to prevent insane amounts of packet loss, which means retransmits that count against your rated speed with accompanying deliberate latency to compensate for jitter, in addition to the fact that they never heard of 802.1x, instead relying on PPP for authentication, which gave you about 15% layer 2 overhead that also counts against your rated speed.

  4. Re:AT&T = Fraud by TFlan91 · · Score: 2

    Care to share your findings?

  5. Re: DSL shouldn't be considered broadband any more by Anonymous Coward · · Score: 3, Insightful

    call it what you will, i'd rather have slower if it was actually cheaper.... and in relation to speed, NOT just 5 bucks cheaper for 5mbit vs 30... which is a fucking sham.

    when we signed up years ago, we signed up for 3mbit speed. that's all we needed then, it's still all we need today. yet we went from $29 for 3mbit to somehow paying $69 for 30 (but only getting 15) without ever changing or upgrading anything. and that's the cheapest thing they have. WE WANT OUR SLOWER, CHEAPER SPEED BACK, CHARTER. FUCK YOU. one size does NOT fit all, it only fits your bottom line.

  6. How does AT&T not go broke? by Anonymous Coward · · Score: 2, Informative

    I called AT&T to consider their DSL against my cable company's attempt to hike prices a little. Usually, the sales department of any organization is exceptionally strong. Not AT&T.

    Me: I'd like to sign up for service.

    AT&T Guy: [Babbles on about service area something or email accounts or the AT&T web site for 2 minutes. Nothing to do with price or signing me up.]

    (After getting tired of the script reading which has nothing do with what I want ...)

    Me: "Stop right there. AT&T has a price offered on the internet of [price]. If I can get that price, I sign up. Can I sign up for that price --- YES OR NO?"

    AT&T Guy: "No."

    Me: "Ok, thank you for your time."

    How does AT&T stay in business? It's like a self-aware bureaucracy of red tape, even their sales department isn't sales oriented.

    1. Re:How does AT&T not go broke? by Archangel+Michael · · Score: 3, Interesting

      How does AT&T stay in business?

      Because, they pretty much own the Copper Cable Plant in the ground. Additionally, they really can't just "quit" copper, because all the old people with Landlines would freak out. They stay in business because the consequences of pulling out of COPPER landlines would be political suicide.

      --
      Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
    2. Re:How does AT&T not go broke? by Ungrounded+Lightning · · Score: 4, Interesting

      they really can't just "quit" copper, because all the old people with Landlines would freak out.

      Which is why they have an army of sales people trying to switch everybody to "u-verse". Yes, it's copper for the "last mile". But then it switches to fiber at a curbside box.

      --
      Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  7. Re: DSL shouldn't be considered broadband any more by nuckfuts · · Score: 2

    ... relying on PPP for authentication, which gave you about 15% layer 2 overhead that also counts against your rated speed.

    FWIW, not all DSL providers use PPPoE. At least not here in Canada.

  8. Att capped bandwidth, and then lost customers, duh by netsavior · · Score: 2

    The only reason I am off AT&T and on Time Warner is because AT&T capped their services as leverage to try to force you to subscribe to Direct TV or Uverse TV. (unlimited internet access if you subscribe to TV).

    I didn't want to pay 30 dollars a month for an extra service that I won't use, so ironically I had to call up the TV provider, and subscribe to their internet only plan, for cheaper than AT&T.

    They tried forcing their customers to pay for their dumb mistake of acquiring Direct TV, and it didn't work.

  9. Pay TV subs drop 665,000 in 2nd quarter by Streetlight · · Score: 3, Interesting

    In other news, pay TV subscriptions drop 665,000 in the second quarter, 2016

    http://www.leichtmanresearch.c...

    Maybe many those slow DSL and satellite video subscribers moved to cable companies to get the speed they need for streaming video entertainment.

    --
    In a time of universal deceit, telling the truth is a revolutionary act. George Orwell
  10. DSL is fine by bagofbeans · · Score: 2

    I had the same problem. AT&T refused to give me DSL on my AT&T copper line in CA because they had uverse and insisted on that or nothing. So I buy via a 3rd party provider, using AT&T's DSLAM and infrastucture, and actually pay less than AT&T would have charged me for DSL.

    The root problem is that the ISPs in USA want to sell their non-ISP services, and price the services accordingly. E.G. Cable + internet is just a few dollars more than internet only.

  11. Re:Where are you? by DewDude · · Score: 2

    Comcast is in the TV business, selling you to the premium programming providers.

    Don't forget, Comcast owns 100% of NBC and a large portion of cable TV channels.

    They're also in the movie business; as they own a number of studios as a result of Universal ownership

    They're also in the sports business, as CSN has an unholy amount of agreements and prior to the agreement with the FCC over buying NBC/Universal, they were distributing them by fiber. Why? They have to negotiate carriage if it's uplinked by satellite. (FCC may have changed this, I haven't kept up.)

    They own a chunk of Hulu.

    I can't remember the unholy list of other things they own.

  12. Re:Using myself as an example by bobbied · · Score: 2

    I change between cable & Verizon dsl or fios depending on price.

    I don't believe you. When you subscribe to FiOS; they disconnect your copper and have no way of going back to it. It is *extremely* difficult to keep copper unless you are a business, or have some major legitimate reason for keeping copper. In which case; they will charge you for an extra line.

    Huh? Oh you mean for the phone line... Yea, if Verizon/Frontier is your LEC and they have installed FIOS and you didn't have another cable option, then you are up the optical creek. But I dare say that's not very common. I know of new construction areas where this is true, where they never put in copper, and they are stuck with one option, but this is not very common around here.

    At my home, they installed FIOS about 10 years ago. They left the TWC copper connection dangling and just hooked up the FIOS ONT cable to my house wiring that way. I can *easily* switch back and forth between the two options and get cable, phone and internet from either or both. I haven't switched off of FIOS though, so I don't know if they left the copper in working order or cut it when they where burying the optical run, but I don't really care. TWC would gladly bury another wire for me when I switch. I have a feeling I won't have to wait too much longer though, I'm not happy with Frontier's customer service so I'm likely going to dump the fiber for awhile once my contract is up and they start bumping up my rates again.

    --
    "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
  13. Re: DSL shouldn't be considered broadband any more by wbr1 · · Score: 2

    This. Plus the fact that in many areas, especially urban ones. The infrastructure for telcos is shit. In my downtown, the cables running from the CO have at least 30% that are not good enough for DSL. The cost to gig up downtown to replace 1930s and 40s wiring is too great and left alone. Many more outlying areas have newer and better infrastructure, but long line lengths to the CO to deal with. DSL is lose lose all around, and the LECs will die from it.

    --
    Silence is a state of mime.