Slashdot Mirror


'Only Voice Memos Can Save Us From the Scourge of Email' (qz.com)

Emails are great -- so much so that many believe that it's one of the best inventions of all time. But when you get hundreds of emails everyday, things could get harder to handle. Understandably, many have resorted to alternatives such as Slack, Gchat, and other IM services to offload many of the things they previously did exclusively via emails. An article on Quartz today argues that perhaps voice notes is the best alternative to emails. From their article: There's a solution staring us right in the face: a technological tool that preserves the intimacy of the human voice without requiring people to sync up their schedules. As a number of remote workers, diaspora communities and expats have already discovered, voice notes might just be the answer we've been waiting for. Barcelona-based filmmaker Philippa Young, for example, relies on WhatsApp's voice notes to communicate with her nomadic yet tight-knit team of 15. She sends audio notes throughout the day that range from just a few seconds in length to 10 minutes. The system allows her far-flung coworkers to respond whenever the sun rises in their time zone or they manage to find a stable wifi connection. [...] Voice notes also offer an antidote to one of the primary anxieties of the digital era "the fear that emails, texts and instant messaging rob conversation of emotional nuance, leading to endless misunderstandings and social blunders. "The thing that I really value about it for our team spread out across the world is that when I get a voice note from someone, they've spoken to me and I hear their tone of voice," Young adds. "You can hear in someone's voice how they're feeling."

26 of 290 comments (clear)

  1. So glad I don't work with her by Anonymous Coward · · Score: 5, Insightful

    Sounds bloody annoying.

    1. Re:So glad I don't work with her by Austerity+Empowers · · Score: 5, Interesting

      Trying to decide if I'd ignore all her voice mails because I don't have time to listen to everything she said and can't scan for important things, or I'd ignore her voice mails because clearly she is full of bad ideas.

      Probably both. If anyone sent me an email that took 10 minutes to read, I would ignore it after glancing.

    2. Re:So glad I don't work with her by David_Hart · · Score: 5, Funny

      No... just.... No... If there was ever an apt time to use the Billy Madison quote, this is it....

      "... [W]hat you just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response, were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul."

    3. Re:So glad I don't work with her by bitingduck · · Score: 3, Interesting

      What takes 10 minutes to say in voicemail can probably be read in 1 or so, and more easily referred back to.

      My employer started doing video documentation instead of written documentation for in-house tools and classes and it's extremely irritating - it's a population of very well educated people who are used to reading large volumes of technical information for detail and digesting it, so they started distributing information in the lowest bandwidth, least random-access way they could think of.

    4. Re:So glad I don't work with her by Austerity+Empowers · · Score: 4, Insightful

      It's not just your company. This is a trend on the internet too. It used to be you could google for a term and get a list of steps to do. Now you get a 30 minute video (subscribe please!) with a lot of fluff and chat.

      Dry technical manuals have their place, and they're very useful at what they do. But you don't normally read them cover to cover.

    5. Re:So glad I don't work with her by Immerman · · Score: 3, Interesting

      Or, heaven forbid, use voice mail/answering machines that have been around for decades. I routinely ignore my phone when I'm busy, and everyone who knows me knows that they can immediately call a second time if it's important to talk to me right now. As for everyone else - if they can't be bothered to wait through my (very brief) answering message to leave a message, then it's a safe bet that whatever they had to say wasn't actually important enough for me to waste time listening to. As an added bonus, most people don't like talking to machines, and will impart the relevant information in a fraction of the time it would take to extract it from them in a conversation.

      Still, for some things it would be nice to be able to conveniently bypass the phone call entirely and jump straight to voice mail - there are times the intimacy and subtlety of voice are preferable, but that doesn't mean I want to interrupt your flow, nor waste a bunch of time on irrelevant conversational pleasantries.

      Best case I think would be auto-dictation with voice attachment, so that you could send a voicemail, with all the convenience of recording such, and have it automatically (and accurately) converted to text so that it can be read in a fraction of the time, with the original recording available to listen to as well, if *you* judge that the subtlety or intimacy are important.

      --
      --- Most topics have many sides worth arguing, allow me to take one opposite you.
    6. Re:So glad I don't work with her by JaredOfEuropa · · Score: 4, Insightful

      Not just that. I only need a couple of minutes to go through 50 emails: most I can delete just by looking at the title, the rest I open, skim and delete or file as appropriate. Voice memos? I am going to have to open and listen to every one of them just to find out if they are spam or not, and if I get one from a legitimate source, I am going to have to listen to the whole damn thing to find out if there is something worthwhile in there.

      Voice memos do not solve spam or email volume issues, instead it will massively excaberate those issues. And I bet we will have the added joy of having to listen to other people's voicemail again, like in the bad old days.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  2. Reading is faster by Anonymous Coward · · Score: 5, Insightful

    Sounds great, but you can read faster than you can listen to someone talking. Do you really want to have to listen to dozens, or even hundreds, of messages every day? Isn't this why people hate their voicemail?

    1. Re:Reading is faster by Ungrounded+Lightning · · Score: 3, Insightful

      you can read faster than you can listen to someone talking

      And you can process it even faster, by non-sequentially jumping your attention to the meat of the matter. I'd estimate you can process AT LEAST ten short text or email messages in the time it takes to handle one. That's an entire order of magnitude. For many people and situations it will be far more.

      There are a number of other problems, but this alone kills the idea (except, perhaps, for a few special - and small - groups and situations where some other advantage, such as a key member who doesn't do process text well or when voice side-channel information (such as emotional state) are key).

      Think about it: A company using voice rather than text messages might need ten times as many people to do the same work. Try that in a competitive market and see how long your company survives.

      --
      Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  3. Hell No by friedmud · · Score: 5, Insightful

    We already fought this battle once... the enemy at that point was Voice Mail (may it rest in peace).

    Unnecessary email is annoying, but easily dealt with. Unnecessary voice mail is the scourge of the earth. There is no way to easily flip through it to see if there is something interesting buried in there and people are apt to leave messages that are FAR too long. Further, I can read WAY faster than I can listen to someone slowly get around to the point of their message.

    No: voice mail failed for good reasons... and it needs to stay dead.

    1. Re:Hell No by ColdWetDog · · Score: 3, Insightful

      "Ymmm. Hmm. Oh. Hey, Steve - remember that thing we talked about the other day? Umm, the uh, widget interface that looks like a squiggle with projectile vomiting? Well, uhm, uh, wait, no it was the one that looked like Justin Beiber. Or something like that.

      Well, anyway, what I wanted to say it that, I think and Mary thinks to and, ummm."

      Spare me. I'll take less emotional baggage any day. I'm justl getting to the point where emojis don't give me the shakes.

      --
      Faster! Faster! Faster would be better!
    2. Re:Hell No by Art+Challenor · · Score: 4, Funny

      The obvious solution is voice to text - which is available from most voice mail providers. So long as that can be made to work for voice notes all is well. That way you can get the 10 minute diatribe emailed to you so you can scan it for relevant information in 30 seconds. Maybe also email the mp3 for those 1 in 100 cases where I actually want to listen to the message.

      To be fair, the person advocating this was a filmmaker, I can't think of an industry that more enjoys listening to the sounds of their own voice.

    3. Re:Hell No by Alomex · · Score: 3, Insightful

      Na gut betrayed. Ring voice to text is the best. Can't wait for it. Antrieb Ebay popel.

      *** actual voice to text conversion of my reply to you using Google android.

  4. Voice Memo huh by nehumanuscrede · · Score: 4, Funny

    Obviously they have never experienced what it's like to get a voice memo from someone like this:

    helloit'skatefrommarketing mycomputerisdeadandiwaswondering ifyoucouldstopeverythingyourdoing andcometakealookatitmynumberis 1234567890kthanksbye

    Spoken at the rate of a bazillion syllables per minute. Where you have to listen to the damn thing six times just so you can write down their name and number to call them back :|

    They may not think so highly of their email alternative afterwards. . . . .

  5. No way. by poptix · · Score: 5, Insightful

    I already ignore my 3 voicemail boxes. I can't stand youtube "articles" where they drone on for 20 minutes in what should have been a 2 paragraph piece of text.

    I can scan over a few hundred emails in the time it takes to listen to a single voicemail, which is all this is.

    --
    Just because you disagree doesn't mean it's not true.
  6. Feeling vs Information by WoodstockJeff · · Score: 4, Informative

    Voice can help you understand the EMOTION behind a person's communication. But text is far better at passing INFORMATION.

    "What did you say? Was that FEET or SLEET?"

  7. Use Only as Directed by Pseudonymous+Powers · · Score: 5, Funny

    Only Voice Memos Can Save Us From the Scourge of Email

    Yes, in the same way that only pouring battery acid on our crotches can save us from pubic lice.

  8. Searchable and indexable by JonnyCalcutta · · Score: 4, Insightful

    No, sorry. One of the many useful things about emails is that they are searchable. I only delete junk or spammy emails and its not uncommon for me to search them for some bit of information I need. Even some that are years old.

    I don't want to go back through 10,000 voice mails looking for some relevant information. Plus, I really don't want to listen to someone rambling on when I could skim it for relevant information in seconds.

    1. Re:Searchable and indexable by JonnyCalcutta · · Score: 4, Insightful

      Now that I've taken the time to skim read the article, its even worse than I thought.

      "The practical benefit of saying an awful lot without having to turn your slightly inarticulate thoughts into an articulate email is obvious"

      No its not. Just no. I'd love to hear the un-edited opinions of her employees.

  9. Voicemail, The Vinyl Records of Communication by RobotRunAmok · · Score: 3, Insightful

    It seems that every new generation feels the need to reach back and resurrect some tech that was painful-but-the-best-we-had 20 years ago and embrace it enthusiastically like they have just discovered a trove of of forgotten Power Crystals from the Lost City of Atlantis.

    Note to Hipsters: Next time you want to re-cool-ify some recording medium that -- mysteriously !!! -- died quietly back when you were still wearing plastic pants, please first check with one of us who were at the funeral...

    1. Re:Voicemail, The Vinyl Records of Communication by sjames · · Score: 3

      Agreed wholeheartedly. I do not want to go through spam at a rate of 30 seconds each listening to (no doubt) bad voice synthesizers telling me about woodworking plans, free vacations, desperate Russian girls, etc, etc. Nor do I want to listen to even legitimate messages where someone stammers for 5 minutes to convey 3 lines of text worth of information.

      I deliberately never configured the voicemail on my cell. Most people who call when I'm not there to answer are on a cell themselves, they can text or email and I'll call back.

      If voice is really that important to convey something, record it and attach it to (wait for it!) an email!

  10. Oh yeah. by dskoll · · Score: 5, Funny

    "Beep... Hey, I've attached a PDF to this voicemail. Please enter the following text into base64 -d to read my attachment:

    Upper-case J, upper-case V, upper-case B, upper-case E, upper-case R, lower-case I, number 0, lower-case X, upper-case L, ..."

  11. Um, yeah, ok, about that, ummm, howbout no by Snotnose · · Score: 3, Insightful

    Honestly, the way some people talk on the phone makes listening to their voice mail annoying as hell. They ramble, go off topic, clear their throat, go on and on, and finally get around to telling you what you need about when the time limit expires. So then they have to call again, tell you all about how the previous voice mail cut them off, ramble a bit, repeat as needed.

    I fucking hate voice mail.

  12. crap shilling article is crap by Thud457 · · Score: 5, Insightful
    1. obvious reacharound for Whatsapp:

    WhatsApp Voice Message comes with several other big advantages as well. It's free, and unlike FaceTime or Skype, asynchronous, so it's convenient to use across time zones and doesn't require scheduling in advance. While other voice messaging options exist on apps including iMessage, Line and Viber, WhatsApp has the distinction of being integrated into a platform that people all over the world already use.

    but:

    Our different media choices are actually part of the message itself now,

    This is why my chosen medium is rocks and broken bottles.

    2. an solution to an actual problem -- for one specific subset:

    A lot of this popularity is owed to the fact that it offers Chinese users a break from the laborious work of typing in Chinese characters, which requires searching for characters that convey both the correct meaning and pronunciation.
    ...
    "Typing out Chinese characters is such a pain, so it was easy to adapt to voice message because it's very convenient"

    3.

    "The practical benefit of saying an awful lot without having to turn your slightly inarticulate thoughts into an articulate email is obvious," Young, who is also a friend of mine, tells me in an audio note.

    Dear Cthulhu, take me now!
    One of the main reasons I LIKE email is that it gives the sender time to organize their thoughts. Much better than listening to some user or boss hem and haw and backtrack and contradict themselves wasting endless minutes of my life.

    --

    the preceding comment is my own and in no way reflects the opinion of the Joint Chiefs of Staff

  13. Tape storage vs RAM by wwalker · · Score: 4, Insightful

    Voice/audio will never be better than text (email) because RAM is always better than SAM (sequential access memory). When you are listening to some audio, you are processing information sequentially and you have to listen to the whole thing to get it. When you have the entire text in front of you, you can jump around as needed, to speed up processing. Not just skipping ahead to get past overly verbose explanations, but also going back a sentence or two for a second read in case you are not quite getting the point. Try that with a voicemail: "What did he mean by "that other time"?! ah, right, I think he was going on about it earlier. I guess I'm going to have to listen to the whole thing one more time. Dammit, I spaced out again during that long tangent, what was the point he was trying to make after all? I guess I'm going to have to listen to the whole thing the third time."

    Also, when you are the one doing the reading, you have full control over the speed. You can slow down during complicated parts, giving yourself time to get it, and speed up over trivial stuff. Not so much with voicemail: can't just slow down someone's speech, or speed it up as needed.

  14. People getting too illiterate for email? by gweihir · · Score: 3, Interesting

    I mean, the only reason I would want to get the "emotion" behind a message is if I find myself unable to comprehend the written word and instead of facts try to "solve" things in an "emotional" way. But even then this is stupid, because to get a reasonable estimation for how somebody feels, you have to be in the same room and talk face-to-face to them.

    My take is that this is a protest from people that failed to master the art of the written word. It may be a good idea to disregard any advice they give.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.