Slashdot Mirror


Facebook's WhatsApp Data Gambit Faces Federal Privacy Complaint (vice.com)

Sam Gustin, writing for Motherboard: Facebook's decision to begin harvesting data from its popular WhatsApp messaging service provoked a social media uproar on Thursday, and prompted leading privacy advocates to prepare a federal complaint accusing the tech titan of violating US law. On Thursday morning, WhatsApp, which for years has dined out on its reputation for privacy and security, announced that it would begin sharing user phone numbers with its Menlo Park-based parent company in an effort "to improve your Facebook ads and products experiences." Consumer privacy advocates denounced the move as a betrayal of WhatsApp's one billion users -- users who had been assured by the two companies that "nothing would change" about the messaging service's privacy practices after Facebook snapped up the startup for a whopping $19 billion in 2014. "WhatsApp users should be shocked and upset," Claire Gartland, Consumer Protection Counsel at the Electronic Privacy Information Center, a leading US consumer advocacy group, told Motherboard. "WhatsApp obtained one billion users by promising that it would protect user privacy. Both Facebook and WhatsApp made very public promises that the companies would maintain a separation. Those were the key selling points of the deal."

20 of 94 comments (clear)

  1. Pray by Anonymous Coward · · Score: 3, Funny

    that I do not alter it further.

  2. No problem here by stevez67 · · Score: 5, Interesting

    They both had their fingers crossed when they made the privacy promises. But seriously, anyone who thought FB wasn't going to harvest data at some point from a company they bought was seriously mistaken.

    1. Re:No problem here by Quirkz · · Score: 2

      Yeah. Promise made in 2014? Two years is basically how long it takes for a business to decide "forever" is up and the statement/contract/promise no longer applies. I learned that twenty years ago when many of my "fixed rate for life" service deals expired around 48 months, and the companies would just say "we have no record of such a program" and refuse to honor it.

    2. Re:No problem here by JaredOfEuropa · · Score: 3, Interesting

      It would be nice to set some legal ground rules for EULAs. Such as: they cannot be changed without prior notice, the text should fit on 4 A4-sized sheets in 12 point font, and you can only use the words in this dictionary ("the ten-hundred most used words").

      Last year I got a mortgage for a commercial property, and was pleasantly surprised by the terms and conditions: written in very plain and succinct language, and especially lacking in those unbelievable run-on sentences found in regular legalese. It is possible to write agreements that can actually be read and understood. Time to make that a requirement if companies want to have them legally enforced.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
    3. Re: No problem here by JaredOfEuropa · · Score: 2

      Not to lawyers though. Which is why that will never happen; they will not give up their role as high priests to the law.

      --
      If construction was anything like programming, an incorrectly fitted lock would bring down the entire building...
  3. Surprise!? by Knightman · · Score: 4, Insightful

    Some people saw this coming when WhatsApp was sold.

    How do you think Facebook where going to recoup the money? By turning their users into a product they can sell of course.

    Surprised?

    You shouldn't be, this how it works with social platforms; you aren't a user - you are a product.

    --
    --- Reality doesn't care about your opinions, it happens anyway and if you are in the way you'll get squished.
  4. mandatory by sirber · · Score: 3, Funny

    just switch to linux!

    --
    Be or ben't
  5. Re:Those were marketing claims by Dex+Hex · · Score: 5, Interesting

    Indeed. Including the magic clause "[company] may rewrite the terms of service from time to time, and it's the users responsibility to check the website periodically [...]" solves all future problems.

    I always believed that no court in the universe will find this valid. Are you sure it's allowed in the US?

  6. Re: Why is this news? by Dex+Hex · · Score: 2

    Serious businesses don't change the active contracts with their clients whenever they feel like it, without first discussing it with the rest of the affected parties in order to reach an agreement. This should be the normal practice for the ToS as well.

  7. Re: Those were marketing claims by Anonymous Coward · · Score: 2, Insightful

    Not true. But you're entitled to your dumb opinion. The problem is most of these tech companies own an illegal monopoly on markets and get away with it so you're right. But your wrong that if a company changes TOS on you, if they impede your freedoms, income, etc you not only have a legal claim but your also entitled to damage, its why we call it the "justice system".

  8. I paid for WahtsApp by 140Mandak262Jamuna · · Score: 5, Insightful
    It had a one year free use, and 1$ a year, 5$ for five year price back when it started. I am a paid user of WhatsApp. It has no right to share my phone number with facebook. I don't even have a face book page, I have taken steps to stay away from Linkedin and Facebook.

    Hope a paid alternative to WhatsApp emerges.

    --
    sed -e 's/Chuck Norris/Rajnikant/g' joke > fact
  9. Re: Those were marketing claims by tripleevenfall · · Score: 2

    I have my own justice system.

    I read this story and then instantly uninstalled the app.

  10. WTF are they proposing to improve exactly? by mark-t · · Score: 4, Insightful

    Their alleged claim of wanting to "improve your Facebook ads and products experiences" is pure bullshit... while this might be obvious to anyone who knows about Facebook's track record, the claim does not even withstand remotely objective scrutiny.

    Assume just for a moment that their claim of wanting to improve the user experience were true....Consider that Whatsapp has no information about the content of any messages sent between users, so any content within the messages that are sent cannot be harvested to generate any kind of targeted advertising, the *only* thing that they have are names and phone numbers, and who is sending messages to whom, with no basis for understanding why beyond anything that might have been communicated out of band directly to Whatsapp. So since Whatsapp has no information about its users that can be used to actually generate any kind of "improved advertising experience" for its users, the assumption that this is what they actually are trying to do cannot possibly be correct.

    There is nothing remotely tenable I can see about the notion that this could even somehow theoretically create an improved experience for the end user, and Facebook's claims that it would do so would seem to be wholly transparent lies.

    1. Re:WTF are they proposing to improve exactly? by Sloppy · · Score: 3, Informative

      When they talk about the "user experience" they mean someone who is buying ads, not the person who is posting "Look what Hillary Trump said last night" every day. Think in terms of Facebook's customers.

      Knowing who is talking to whom is an important part of Facebook's marketing. Look at how Facebook targets and consider item #19 in that article. It's not just about who you are, it's about who you know. Whether you think this is a good idea for Facebook or not, it is what they do.

      User A and user B are friends in real life, use Whatsapp, and have Facebook accounts -- but they're not "friends" on Facebook (maybe they only use Facebook for work, or something like that). (Or maybe they don't have Facebook accounts, but Facebook has profiles on them gathered by "like" buttons, and has some way to deliver ads to at least one of them.) They communicate with each other using Whatsapp. This lets Facebook connect the two profiles, even though within Facebook alone, they are unconnected. The result: Now user A can see shopping ads for user B's upcoming birthday.

      The advertiser has a good products experience.

      --
      As copyright owner of this comment, I authorize everyone to defeat any technological measure which limits access to it.
    2. Re:WTF are they proposing to improve exactly? by sl3xd · · Score: 2

      Consider that Whatsapp has no information about the content of any messages sent between users, so any content within the messages that are sent cannot be harvested to generate any kind of targeted advertising, the *only* thing that they have are names and phone numbers, and who is sending messages to whom, with no basis for understanding why beyond anything that might have been communicated out of band directly to Whatsapp. So since Whatsapp has no information about its users that can be used to actually generate any kind of "improved advertising experience" for its users, the assumption that this is what they actually are trying to do cannot possibly be correct.

      Do you not remember the fight against the NSA's bulk metadata collection program?

      Metadata is very powerful for mass surveillance with the facade of improving advertising experiences.

      I don't care whether it's a sovereign government or a corporation. Mass surveillance is wrong.

      --
      -- Sometimes you have to turn the lights off in order to see.
  11. Re: Those were marketing claims by fluffernutter · · Score: 2

    For all intents and purposes, Facebook has a monopoly on the social internet market in that there is no other social network any one person can get all their friends and family onto.

    --
    Laws are rules for the court, but merely a bottom bar to hit for life. Think beyond laws in your actions always.
  12. Re:Well by q4Fry · · Score: 2

    If Facebook went to the original WhatsApp business model ($1/year) and swore under penalty of dissolution that they wouldn't sell, disburse, or look at user data, I'd sign right up. They'd make a billion dollars a year! Who has access to the internet to the degree that FB is useful to them and can't afford a dollar a year?

    But instead we have all this murkiness with adverts and data vending and TOS and outright lies.

  13. Re: Those were marketing claims by johanw · · Score: 2

    > As far as the social, chatty apps, I really doubt that WhatsApp has anywhere close to a monopoly.

    It certainly has in large parts of Europe and South America. It was the first usable replacement of sms, which was kept very expensive in some countries by the telco's. In The Netherlands, all others are insignificant compared to Whatsapp. There, the largest telco wanted at one time to introduce a special more expensive data contract that allowed one to use Whatsapp and the like (it would be blocked on other contracts, forcing them to use expensive sms). It resulted in having strict net neutrality laws getting passed very quickly after the public outcry.

  14. Re: Those were marketing claims by Stan92057 · · Score: 3, Insightful

    But did you get to delete all your personal info like phone number and chats you have made? I don't think deleting a program changes any data they collected.

    --
    Jack of all trades,master of none
  15. Mitigation and alternatives by Natales · · Score: 2

    Since I don't use Facebook, my number should be irrelevant to them to serve me advertisement in their platform. Furthermore, I use the anti-social plugins for browsing so they don't get my browsing history either.

    If this really bothers you, Signal is a perfectly good alternative to WhatsApp, which is completely open source and with almost identical functionality. Another surprisingly good and also open source alternative is Wire, which doesn't rely on phone numbers, and it's completely multiplatform.

    If you can't vote with your dollars, vote with your feet.