Samsung Delays Shipments of Galaxy Note 7 For Quality Control Testing (theguardian.com)

Samsung unveiled its latest flagship smartphone, the Galaxy Note 7 earlier this month. But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing. The Guardian adds: There have been several unconfirmed local reports of users claiming that the battery of the Galaxy Note 7 battery exploded during charging. Samsung did not elaborate on what further testing was required and to where shipments of the high-priced phablet were being delayed. Quality-control problems delaying the release of the latest Samsung flagship phablet could be a major blow for the worldâ(TM)s largest smartphone manufacturer. Its recent sales saw it capture more market share and return to solid profits, but high sales of the Note 7 along with the Galaxy S7 line are required to maintain momentum in the second half of the year.

Comments

Quality control

[jratcliffe]

"But the company is now delaying its shipments as it conducts additional quality control testing delaying its shipments as it conducts additional quality control testing." A bit of additional quality control testing might not be a terrible idea for summaries, as well.

Re:Quality control

[coastwalker]

I can say unequivocally that I would rather buy this companies products than one that shipped regardless having discovered an issue with the product. You face a choice when something like this is discovered of shipping and expecting an expensive return rate or holding back the entire production batch for screening to remove the product with the issue. A good company like Samsung will go to the effort of pissing off the marketing department and the senior executives bonuses and fix the product, a bad company will ship regardless. Reputation is something that is probably managed by the "blogging" department that will take out any customers who complain and threaten the brand publicly. Caveat emptor.