Slashdot Mirror

← Back to Stories (view on slashdot.org)

Confirmed: In an Unprecedented Move, Samsung Recalls All Galaxy Note 7 (yna.co.kr)

Posted by msmash on from the unprecedented-moves dept.

After delaying shipment of its flagship smartphone Galaxy Note 7 over quality control testing earlier this week, Samsung is all set to recall all of the Note 7 it has shipped in its home nation and abroad, according to rather reliable Yonhap News Agency, which is citing a Samsung official. It would be an unprecedented move from the company. From the report: The Samsung official told Yonhap News Agency that the cause of the reported explosions has been traced to the battery of the new phablet. "The most important thing is the safety of our customers and we don't want to disappoint our loyal customers," said the official, who spoke on the condition of anonymity. He said Samsung is expected to announce the result of its investigation into the cause of the reported explosions, as well as comprehensive countermeasures either this weekend or early next week at the latest. "Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we'll come up with convincing measures for our consumers," said the official.Samsung confirmed on Friday that it is indeed recalling the Note 7.

10 of 179 comments (clear)

  1. battery? by Anonymous Coward · · Score: 5, Insightful

    just think how easy it would have been if the phone had a user replaceable battery?

    1. Re:battery? by tripleevenfall · · Score: 4, Funny

      It can't be the battery, they're using the same battery to power the Facebook satellite.

    2. Re:battery? by ChunderDownunder · · Score: 4, Interesting

      Another website claims that phones burst into flames *while charging*.
      So its the phone trying to feed in too much juice rather than the battery otherwise spontaneously combusting during normal operation.
      So a battery with higher tolerance may solve the issue. Bad batteries vs flawed charging procedure?

    3. Re:battery? by Opportunist · · Score: 4, Insightful

      And who wants them to be as thin as possible? I'm honestly asking, please, if there is ANYONE here who actually consider this a feature they're looking for in a phone, I would be genuinely interested in the reason! I do not know a single person who ever said that they'd really want their phone to be thinner.

      --
      We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    4. Re:battery? by PatientZero · · Score: 4, Informative

      Do you really think they just decide to use fixed batteries just to piss you off?

      Don't be silly. They do it to force you to buy a new phone every year or two.

      "Oh, is your battery holding less charge? Just buy a new phone and you'll get a new battery for FREE!"

      --
      Freedom to fear. Freedom from thought. Freedom to kill.
      I guess the War on Terror really is about freedom!
  2. Baloney by 110010001000 · · Score: 5, Funny

    I'm not sending mine back. I am using it right now to type this and it works just fi

    1. Re:Baloney by 110010001000 · · Score: 5, Funny

      Sorry about that. The battery ran out. I'm recharging now and everything is back to nor

  3. Have to lie down in the bed you make by Solandri · · Score: 4, Insightful

    The problem can be simply resolved by changing the battery

    So... do they think the decision to be more Apple-like and eliminate the user-swappable battery is still a good one?

  4. Software problem by hackertourist · · Score: 5, Funny

    Some developer snuck in a HCF instruction...

  5. Replacements shipping by Chris453 · · Score: 4, Interesting

    I wonder how they are going to handle the replacement process. Typically you return the defective product when you get the fixed version, but in this case is Fedex/UPS going to be OK shipping a defective device that might burst into flame? The announcement didn't specify if the battery issue was only triggered when recharging the device.