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When Your Boss Is An Algorithm (ft.com)
Slashdot reader Presto Vivace shares an article on FT.com about "workers without a workplace, striking against a company that does not employ them...managed not by people but by an algorithm that communicates with them via their smartphones."
And what they are rebelling against is an app update... They might be free to choose when to work but not how to work or, crucially, how much they are paid... Some gig-economy workers and unions are bringing this question to court. They argue that these companies' algorithms exert so much control over workers that they are really employees in the eyes of the law and thus owed hourly minimum wages, sick pay, holiday pay and the like.
The article offers a detailed look at historical precedents for today's strict "service level assessments," noting that for the companies, "algorithmic management solves a problem: how to instruct, track and evaluate a crowd of casual workers you do not employ, so they deliver a responsive, seamless, standardized service." But for workers in the gig economy -- 800,000 in the U.S. alone -- the question becomes whether reporting to an algorithm in an app is liberating -- or exploitative?
The article offers a detailed look at historical precedents for today's strict "service level assessments," noting that for the companies, "algorithmic management solves a problem: how to instruct, track and evaluate a crowd of casual workers you do not employ, so they deliver a responsive, seamless, standardized service." But for workers in the gig economy -- 800,000 in the U.S. alone -- the question becomes whether reporting to an algorithm in an app is liberating -- or exploitative?
Oblig: http://marshallbrain.com/manna...
Manna - management by algorithm - the final precursor step to total automation.
If unions can successfully sell themselves as the only lever people have against things like the summary, then they could definitely make a comeback. Everything has a way of coming back in cycles, slightly improved. Look at the industry most of us work in (IT) -- virtual machines, containers, remote hosting -- all that stuff is decades old, and has been brought back with a better supporting environment. Until about the 1970s, even low-level factory workers could raise a family on one income and have a secure retirement on top of that. Wind the clock forward, and we have those same jobs paying just above minimum wage with no benefits, or they don't exist here and former factory workers have to take minimum wage jobs in retail, etc. This is directly attributable to a loss of union membership and leverage. Now, people in the gig economy don't even have stable employment; they have to stitch together tons of part time gigs to even come close to a solid wage. I feel that with automation and algorithmic management, this is going to get even worse.
I think a lot of the union bashing is a misinformation campaign. I would love to work in a unionized workplace, just for the convenience of paying a collective bargaining unit to ensure I get a fair salary and have some leverage against employers. Almost all the arguments against unions involve one of these:
- Corruption -- what political organization isn't corrupt? I'd deal with a low level of corruption if I were getting something that benefits me.
- Mediocrity -- as in "I'm a super-genius and employers are lining up to hire me for a high six-figure salary...no way will I help my colleagues by stooping down to their level." All I can say is this -- even if you are a super-genius, there will come a time where management finds a way to not pay you that huge salary regardless of your talent.
- Some anecdote -- the most common one is "I was at a trade show in a convention center, and the union electricians wouldn't let me plug my own things in." This one confuses me -- why wouldn't you want someone to do the job they are assigned to do while you do what you were there for?
Either the entire employment economy will collapse completely, or people are going to rediscover unions the same way they rediscovered VMs and ASPs. As employers slowly gain back all the leverage they lost, people are going to feel the squeeze and want something to restore the balance.