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Yelp Is Not Liable For Negative Rating 'Stars' On Website, Says Appeals Court (cbsnews.com)
An anonymous reader quotes a report from ABC News: Online review site Yelp's star rating system does not make it responsible for negative reviews of businesses because it is based on user input, a federal appeals court ruled on Monday, dismissing a libel lawsuit filed against Yelp by a Washington state locksmith company owner. The 9th U.S. Circuit Court of Appeals said the star rating system that Yelp features is not content created by the company that helps guide people to everything from restaurants to plumbers. Under federal law, the decision said, Yelp is not liable for content its users post. The ruling focused on the libel lawsuit filed by Douglas Kimzey, a locksmith business owner in Redmond, Washington. The court said Kimzey's business received a negative review on Yelp in 2011. The review by a person identified in court documents only as "Sarah K" gave Kimzey's company one star out of five, saying it was slow to respond to a car lockout and then overcharged. The appeals court has ruled previously that the 1996 Communications Decency Act lets websites provide "neutral tools" to post material online and that they cannot be held liable for libelous or potentially libelous material posted by third parties. Monday's ruling affirmed a lower federal court decision that also dismissed Kimzey's claim that Yelp should be held liable for distributing reviews to search engines. The appeals court said distributing the content does not make Yelp the creator or developer of the content.
Yelp! regularly takes down long, well thought-out reviews of companies – yet they leave three-liner one-star ratings of the same company up despite protests of unfairness.
Yelp! has been caught accepting payola before.
How this pay-to-play environment is supported by such a weak "star-rating" argument is beyond my comprehension.
Yelp! shakes down companies that want to suppress negative reviews. And on the flip side – someone with an axe to grind can get Yelp! to take down the only coherently written reviews, by people with many reviews under their belt, while leaving-up one-star ratings by fob accounts with ZERO reviews prior to that single one.
Yelp! is a racket. As in racketeering.