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Robots Will Eliminate 6% of All US Jobs By 2021, Says Report (theguardian.com)

An anonymous reader quotes a report from The Guardian: By 2021, robots will have eliminated 6% of all jobs in the U.S., starting with customer service representatives and eventually truck and taxi drivers. That's just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars. The Inevitable Robot Uprising has already started, with at least 45% of U.S. online adults saying they use at least one of the aforementioned digital concierges. Intelligent agents can access calendars, email accounts, browsing history, playlists, purchases and media viewing history to create a detailed view of any given individual. With this knowledge, virtual agents can provide highly customized assistance, which is valuable to shops or banks trying to deliver better customer service. The report predicts there will be a net loss of 7% of U.S. jobs by 2025 -- 16% of U.S. jobs will be replaced, while the equivalent of 9% jobs will be created. The report forecasts 8.9 million new jobs in the U.S. by 2025, some of which include robot monitoring professionals, data scientists, automation specialists, and content curators.

23 of 400 comments (clear)

  1. Fuzzy math in my opinion by Anonymous Coward · · Score: 2, Insightful

    I think robots replace jobs for less skilled labor. Leaving them with less options for alternative jobs. Many times getting new jobs with less incomes. The past recession has taught us that. A participation rate at historic lows, and a U6 number which is people under employed or eligible workers who have stopped looking.
    Is still at anemic highs. Unless we can improve overall educational achievements and skills for these alternative jobs. Many underachievers or low skill people will begin to see less and less opportunities. This poses a serious potential of increased demand for government assistance.

    1. Re:Fuzzy math in my opinion by Daemonik · · Score: 5, Insightful

      You're living in a priviliged bubble where you think because your job requires some skill it can't be automated. Lawyers and paralegals used to think that before advanced algorithms started replacing them too.

      Truth is there are very few jobs that can't be automated to at least reduce the requirement for most current employees. Eventually the only people who will be able to get into a field will be the top top performers, the superstars.

      This isn't about education either. This is about profit. Current business practices emphasis maximized profit over human presence and with the demand for higher wages to match the cost of living while robotics continue to drop in price, it's inevitable that humans will be replaced (Most 'job creators' have an antagonistic view towards labor anyway). No amount of education will stop this. There will, for a time, be refuge in jobs like repairing the various robots. Google cars won't repair themselves after all. But even that can and will be automated in time.

    2. Re:Fuzzy math in my opinion by ranton · · Score: 4, Insightful

      I think robots replace jobs for less skilled labor.

      That has been true for "dumb robots", but as AI progresses even highly skilled jobs can feel the pinch. There are many highly paid professions which require a great deal of knowledge but not much creativity. Many jobs in the law and medical professions come to mind. Software has already disrupted the pipeline between recent law graduates and experienced lawyers making life very hard on new lawyers. Over the next twenty years it will become more common for people who have spent 8+ years of college to join a workforce which no longer needs their profession, even though the job prospects looked great when they started school.

      Most skilled work will see more demand because of improved AI (until general AI that is), but very few supposedly skilled jobs will be "safe".

      --
      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
    3. Re:Fuzzy math in my opinion by ranton · · Score: 4, Insightful

      I've been hearing that since the 1970's. Like the Great Earthquake that supposed to send California into the ocean, I've been waiting for that one too.

      They have been working on speech recognition since the 1950's, and only in the past couple years have these system reached human level accuracy. Neural networks were created in the 40's, were thought to be on the brink of usefulness in the 90's, but only in the past five years has deep learning really made neural networks useful for many real world problems.

      The nature of exponential growth, which we have seen in both computer hardware and algorithm design for over half a century, is it will seem like no progress has been made until mere moments before past predictions become a reality. Put another way, if you started filling up Lake Michigan with one fluid ounce of water in 1940 and doubled that every 18 months, in 70 years you would only have a few inches of depth. But wait another decade and it's 40 feet deep, and five years later it is filled (max depth: 922 feet).

      There is plenty of room for debate on this topic, but complaining about a lack of tangible progress over the past 50 years is not a relevant topic.

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      -- All that is necessary for the triumph of evil is that good men do nothing. -- Edmund Burke
    4. Re:Fuzzy math in my opinion by Enigma2175 · · Score: 3, Insightful

      Another option is that if a company produces a lot of money with just machines, then the government need to tax heavily that company for one of two things: to decide to hire some people, or to collect the money for them to pay the people with intellectual or artistic based professions. And, to make a cultural revolution increasing the quantity of people on that area instead of promoting jobs that could be easily improved with machines.

      But if the people who would make the laws to "tax heavily that company" are basically owned by that company (or at least "very good friends" with the company owners) then why would they make such a law? In the US, unless the campaign finance and voting laws are changed this will never happen -- the rich will keep getting richer and the poor will keep getting poorer.

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      Enigma

  2. This is a Good Thing... and we aren't prepared. by Anonymous Coward · · Score: 5, Insightful

    It's sad to watch division of labor and industrialization slowly deliver on its long standing promise: at last, having to work less and less for survival, and our society incapable of coping with that: no decent survival without a job (except for the small rich minority, that is).

    We as a society need a plan for that, and those in power (or with near access to it) just keep repeating, sheepishly, the mantra "moar of the same".

    Ideas?

    1. Re:This is a Good Thing... and we aren't prepared. by Anonymous Coward · · Score: 5, Insightful

      > and was rather amazed to discover that all this had pretty well been already anticipated by Marx and Engels.

      This is no coincidence. We're living through a "second industrial revolution" of sorts, with many parallels. Some differences:

      - globalization is much more advanced now than it was then
      - mobility is much higher (people and wares)
      - the speed of changes is much higher (compare the time it took to perfect steel making from 1850's to 1900's to the time it takes self-driving cars from crazy idea to marketable)

      As the other poster put it, we need (socially) new ideas. Basic income might be part of a solution (I'm convinced, others not), but the details and the political realizability are pretty messy.

      We haven't got much time, though.

  3. Re:Race implications by Z80a · · Score: 4, Insightful

    So, will all those millionaire rappers etc get replaced?
    It's a poverty issue, not a racial one.
    Yes, there is some bias caused by the actual racism of the past, but you will not solve that with quotas or any stupid racist measure.
    Just fight poverty and watch your "racial issue" evaporate.

  4. Complete nonsense by sjbe · · Score: 5, Insightful

    By 2021, robots will have eliminated 6% of all jobs in the U.S., starting with customer service representatives and eventually truck and taxi drivers.

    Bullshit. I work with robots and automation in my day job. This is a complete fabrication. We are not going to eliminate truck drivers within 5 years. End of story. Will not happen. The technology just isn't even close to being there yet. Even if it was ready today (which it isn't) it would take a decade at minimum to roll it out. No business is going to throw out a perfectly functional truck to buy an expensive self driving truck just because one became available.

    The notion that Siri is going to supplant customer service representatives in any meaningful way within 5 years is just stupid. Siri can't even deal with very basic questions that any human would easily understand. And yet they are basically arguing that it will be a substitute for a human within 5 years? Not buying it outside of some corner cases. I can't imaging an automated attendant being able to deal with a screwed up credit card statement. And let's say that somehow they magically pull that trick off. They think that will replace 5%+ of the workforce in under 5 years? Hogwash. Just complete nonsense.

    Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now, they are quite simple, but over the next five years they will become much better at making decisions on our behalf in more complex scenarios, which will enable mass adoption of breakthroughs like self-driving cars.

    Umm, what? Some idiot thinks Siri has anything remotely to do with the technology in self driving cars? That is the biggest hand waive I've seen in many a year. We've had Siri and similar technologies for about 5 years and they are no where close to being ready to replace humans in any meaningful numbers. And those technologies have essentially nothing to do with the technologies that would be involved in physical automation.

    1. Re:Complete nonsense by TheRaven64 · · Score: 5, Insightful

      We are not going to eliminate truck drivers within 5 years

      You don't need to eliminate truck drivers to eliminate most of the jobs. If you can make a truck that can drive in fully automated mode on the interstate, then you can make a truck that has a bunk for the driver to sleep in and can go 24/7, with a driver only doing the parts near built-up areas. That could easily eliminate half (possibly more than half) of truck driving jobs.

      The notion that Siri is going to supplant customer service representatives in any meaningful way within 5 years is just stupid.

      I take it you've not used customer support recently. Remember all of those humans who used to follow a script in call centres? Now they're tier 2 support - a chat bot is tier 1 and if you divert from the script too much it will elevate you to tier 2. Again, it doesn't have to be 100%, it even 90%. A chat bot that can help 50% of people will let you halve your workforce (and make customers happier, because 50% of them will never be waiting in a queue).

      --
      I am TheRaven on Soylent News
    2. Re:Complete nonsense by RabidReindeer · · Score: 5, Insightful

      THERE IS NO WAY HORSELESS CARRIAGES will be here soon. A horseless carriage cannot see obstacles and automatically swerve to avoid them - they'd just run right into or over them! Horseless carriages require specialized fuel. A horse-drawn carriage requires nothing more than easily-obtainable vegetable fodder. And there's no way you could mix horses and horseless carriages on today's roads. We'd have to attach noisemakers to the horseless carriages or something to get their attention.

      In fact, today's roads are ill-suited to horseless traffic. The expense of bringing all those roads up to that quality would be prohibitive. And it would take YEARS!

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      Percival Dunwoody, Idiot Timer Traveler

    3. Re:Complete nonsense by NoImNotNineVolt · · Score: 3, Insightful

      And that's just regulations, even if by magic such an automated truck was available *tomorrow*, you have a capital base of billions of dollars worth of trucks already out there which can't do this. And these trucks are, for the most part, built for extreme long-term durability with useful lifespans of at least a decade. It would take 10-20 years for such an automated truck to replace the existing base of trucks.

      Sunk cost fallacy. If the cost savings that result from decreased labor costs are greater than the cost of buying an automated truck and disposing of a manually-piloted one, it's a fiscally sound decision to make.

      --
      Chuuch. Preach. Tabernacle.
  5. 5 years from now by Anonymous Coward · · Score: 2, Insightful

    most of us will laugh at how wrong this article was.

  6. Nothing new here by sjbe · · Score: 4, Insightful

    I think robots replace jobs for less skilled labor. Leaving them with less options for alternative jobs.

    Sometimes they do but sometimes automation replaces skilled labor. To use a simple example, welding is a job that requires considerable skill and training to do well. You can replace a welder with a robot in cases where the economics make sense. You could in principle replace something like a radiologist with a computer program that reads xrays or replace a paralegal with an expert system. Vulnerability of a specific job to automation has less to do with skilled vs unskilled than it does the economics of that particular job. Automation comes into play when there are opportunities to decrease the unit cost of production. The limit on automation tends to be more economic than technical in a lot of cases.

    Leaving them with less options for alternative jobs. Many times getting new jobs with less incomes. The past recession has taught us that.

    In the short run this will be true for any job at any time. The entire industrial revolution has been people being pushed from jobs that were no longer necessary into new ones. That's been a good thing for over 200 years and there is no reason to believe that it will cease being a good thing any time soon. Yes sometimes this involves some near term difficulty for some of the work force. In places like the US that have enjoyed higher than average incomes for several decades it might involve a reversion to the mean on incomes compared with global competitors.

    Many underachievers or low skill people will begin to see less and less opportunities. This poses a serious potential of increased demand for government assistance.

    Umm, why do you think this is something new? That has ALWAYS been the case.

  7. Tractors by swm · · Score: 5, Insightful

    Robots? 6%? Phhh. Small stuff.

    100 years ago, tractors eliminated, like, 80%-90% of all US jobs.

    Boy, I miss the farm. Plowing, hoeing, raking, weeding; day after day, year after year, endless hard manual labor. Yeah, those were the days....

    1. Re:Tractors by dunkelfalke · · Score: 3, Insightful

      Except that it has indeed caused massive unemployment. Communist parties didn't appear out of thin air, you know. They have appeared thanks to masses of disenfranchised and angry people.
      Hint: Maslow's hierarchy of needs. Human desire is only infinite when all basic needs are satisfied.

      --
      "It's such a fine line between stupid and clever" -- David St. Hubbins, Spinal Tap
  8. Another way to look at this is.. by Mr0bvious · · Score: 4, Insightful

    The US labour force will increase by 6% and provides increased GDP without the extra mouths to feed, infrastructure to support (roads, water, sewage), people to house, etc.

    There's some value in that.

    --
    Never happened. True story.
    1. Re:Another way to look at this is.. by Anonymous Coward · · Score: 1, Insightful

      For a site about News for Nerds, /. certainly has a lot of luddites.

      People unemployed by technical innovations don't suddenly remain unemployed for life, we have this thing called supply and demand that says their labor is reallocated towards the next-best end.

      And suddenly, whereas before you only could output at a rate of (population), now you produce things at a rate of (population + new automation).

      That is to say, the productivity per worker goes up, meaning amount of labor we have to put into basic living goes down, meaning costs go down, and that's a good thing for everyone.

    2. Re:Another way to look at this is.. by Zocalo · · Score: 2, Insightful

      People have been claiming that automation will lead to vast numbers of unemployed since the early days of the industrial revolution - the original Luddites - and, to date, have been demonstrably in error. It's known as the Luddite Fallacy, or sometimes as Technological Unemployment. The increased use of robotics in industry, manufacturing, and other sectors, is almost certainly just the latest change that will ultimately just result in another redistribution of the labour pool to areas that have not been automated. It still sucks if you are one of those put out of work by a robot and have to try and find employment elsewhere, but doom and gloom on a national scale is just FUD.

      --
      UNIX? They're not even circumcised! Savages!
    3. Re:Another way to look at this is.. by stinerman · · Score: 4, Insightful

      Well, you see, putting long haul truck drivers out of work will allow them to pursue their real passion of becoming a nuclear engineer or neurosurgeon. After all, anyone can do anything so long as they try really hard and get training.

  9. Re:Race implications by Opportunist · · Score: 5, Insightful

    It's an education issue. Yes, there is a correlation between poor skills, poor education and it all leading to poor job prospects, but in the end, that's what we're facing. The jobs for people with low skills and low ability to gain any due to a lack of intellectual condition to acquire more (read: too dumb to learn) are the first to go, as we have already seen. And this development continues.

    And we, as a society, will have to find a solution for this problem. Intelligence is distributed on a Gauss bell curve. So far we have been "lucky" that all we have eliminated are the people whose intelligence is SO low that they are few. So far we have eliminated the jobs that require an IQ of less than about 70 or 75. That affects about 5 percent of the population, that's something we can compensate. Eliminating jobs under 80 will affect more than 20% and if an IQ of 90 becomes the limit, a third of the population will already be unemployable. With 100, of course, we reach about half of the people.

    And no later than that we have a HUGE problem at our hands. Though it is likely that the problems will start way earlier than this. Imagine: You realize that you have NO chance to get a job. Ever. Any job you could do, any job you're capable of, can be filled by a robot that is cheaper. Nobody will EVER employ you. And that't not just you, that's a fourth of the population.

    How long do you think such a person would hold still?

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  10. This is a first by fyngyrz · · Score: 5, Insightful

    But labour[sic] most certainly gets reallocated/redistributed, history has shown this.

    This is a first. There's never been a situation previously where a significant (and likely unlimited and continuously, and rapidly, growing) wave of higher-qualified workers who did not require wages entered the workforce.

    Workers that never cheat, never steal, are never late, very rarely "sick", have no unions, no wages, no insurance, no internecine or even trivial conflict, are unfailingly polite, are immune to office romance, gossip, corporate espionage, complaints of mistreatment, have no interest in and do not require promotion, will never misuse company time, and are replaceable the very moment something more effective is available without any consequences to social security charges, unemployment tithing, legal costs, or need for security personnel to walk the previous "employee" to the door.

    Whatever ideas you have of re-employment absorbing the displaced workers need to factor in all of the above.

    Here's how it'll go: as soon as the cost of putting automation in place drops below the cost of keeping a human in place, the human will lose their job. The only way to slow this down is to artificially raise the price of letting the human go, which has very rigid practical limits related to cost of product and the nature of competition and will consequently peter out very quickly in any case where it is attempted. Transition to this brand new form of automation will naturally tend to accelerate to whatever degree said automation can be made more sophisticated. That, at present, is looking quite open-ended. If that's true — and we have no significant reason to think it isn't at this time — then the entire process is also open-ended.

    At some point in such a process, society will have to formally change its economic structure. This is for the simple reason that large numbers of unemployed citizens will eventually constitute a critical mass of opinion and potential independent action. Either that, or the displaced workers and therefore the cost of supporting them will have to be outright eliminated from society. There are no other paths. Something will have to be done to effectively deal with the former workers. Currently, there is no such accommodating mechanism in place. The closest thing to it is the Basic Income idea; but as yet, that's not a government process, at most it represents tiny experiments, and usually nothing more than unimplemented ideas entirely within the bounds of citizen groups.

    Those that persist in viewing this particular technology as highly similar to previous introductions of machinery are not going to be able to anticipate the changes that are coming. It's inevitably going to be a very challenging time for society, and a very, very ugly time for many individuals until the economic and social structures can effectively deal with a non-working populace.

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    I've fallen off your lawn, and I can't get up.
  11. Real costs are gaining on real income by fyngyrz · · Score: 3, Insightful

    Those lost "proceeds" surface in the form of cheaper products and being able to buy more things with the same amount of work, not necessarily higher wages or higher revenue by itself.

    More typically, they surface as increases in the wealth of the 1% and corresponding increases in financial influence on politicians and regulators that tilt the playing field ever more towards that 1%.

    There are exceptions, particularly in computing technology. But generally speaking, almost anyone with a blue-collar job used to be able to afford a decent house, a car, an education, and a stay-at-home spouse. That's no longer typical. That's your blazing red flag, right there. It speaks the truth louder than anything else. The fact that someone has a very powerful computer in their phone won't do much, if anything, to enable the owner buy that house, or stay at home to raise their 1.88 children at the same level as was previously possible. Real income has not kept pace with real costs — and that's pretty much the deciding factor, right there.

    --
    I've fallen off your lawn, and I can't get up.