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At Least 26 Claimed Galaxy Note 7 Fire Reports Were Untrue, Samsung Says (zdnet.com)
Lately, a lot of behind the scene conversations have been suggesting that perhaps the Note 7 battery explosion fiasco has been blown out of the proportion. There's no evidence of any of that, so we won't discuss it any further, but amid all of this, Samsung has confirmed that at least 26 explosion reports that circulated everywhere were hoaxes. From a ZDNet report:Out of the 26 reports, the South Korean tech giant said that in 12 cases they found no fault with the devices. In seven cases, the reported victim could not be reached and in another seven incidents, the consumer cancelled the report or alleged that they threw away the device. In the US, where 1 million devices were recalled, nine such cases were reported. There were three in South Korea, two in France, and one each from the UK, Canada, Singapore, Philippines, Turkey, Vietnam, Croatia, Romania, Iraq, Lebanon, the UAE, and Czech Republic. In Korea, a worker at a convenience store alleged online that their phone exploded but Samsung said the person was currently unreachable. The user in Canada used a picture they found of the Note 7 catching fire and posed it as their own, the company said, and in Singapore, a user claimed they threw the handset out of their car when it caught fire but could not show proof.Makes you think doesn't it?
When I called Apple about a worn power cable, they said it's wear&tear. When I called back weeks later because it had evidently overheated and the plastic burnt off, they said it was customer abuse and refused to replace it. When I said that I'd seen reports on the web of this very same thing, they said they had no other reports of this sort.
I'm inclined to believe that the Apple procedure with safety matters is to pretend that nothing's wrong - I presume until some PR algorithm determines that it'd be against their interest to continue being dishonest.