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Facebook Inflated Video Viewing Stats For Two Years (cnet.com)

Facebook has admitted inflating the average time people spend watching videos for two years by failing to count people who watched for less than three seconds. CNET reports: The metric was artificially inflated because it only counted videos as viewed if they had been seen for three or more seconds, not taking into account shorter views, the company revealed several weeks ago in a post on its advertiser help center web page. Facebook has been putting a greater emphasis on video in recent years, particularly live video. In March, Facebook began giving anyone with a phone and internet connection an easy way to broadcast live video to the 1.7 billion people who use its service every day.

49 comments

  1. Facebook lies: shocker by HBI · · Score: 2, Interesting

    They've lied about their news feed provenance, they've lied about censorship, now they lie about video statistics. The whole site is a cesspool. The day is rare when someone isn't asking me about a factually inaccurate FB ad trying to scam old people.

    Taking it offline would benefit all of humanity. It's as bad as e-mail at this point.

    --
    HBI's Law: Frequency of calling others Nazis is directly correlated with the likelihood of the accuser being Communist.
    1. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      Yeh right.... a statistics page showing Average Seconds per View is out because it was calculated as Seconds_Viewed / Billable_Views

      Shocking!

      How could the programmer not have realized that the 3 second or more billable views is not the views used in the number of seconds metrics.... OMG.... its Diesel gate all over again!

      Meh.

      Imagine if Zuckerberg delivered self driving software that drove into the side of a truck, you'd have used up all your hyperbole already! Better to save some.

    2. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      Email is still useful, though.

    3. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      The lie about being a social networking website. If they lie about what they are, it shouldn't surprise if they lie about something else.

    4. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      I was under the impression they lied about their value at IPO time and those promoting the company lied to investors; and yet they all got away with it.

      So why are you using it? Are you so sad there's nothing in your life you have to voyeur on others'?

    5. Re:Facebook lies: shocker by BarbaraHudson · · Score: 4, Insightful

      Why would you include people who watched a video for less than 3 seconds? Would you say you've read a book because you glanced at the cover? Or seen a movie because you saw a 30-second trailer (okay, that last one, too often the trailers contain all the interesting stuff, so you're wasting your time watching the movie, but you get what I mean(.

      As long as you don't include those people in the "total viewers" category, I see no problem.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    6. Re:Facebook lies: shocker by TheDarkener · · Score: 1

      It's as bad as e-mail at this point.

      Huh?? How does a distributed and independent service like email relate to a top-down governed monolithic social network at all? "Email lied to me"...you mean people?

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    7. Re: Facebook lies: shocker by Anonymous Coward · · Score: 0

      So a bunch of marketers were deceived by misleading information? Hah! Serves them right.

      Now they know how most of the public feels.

    8. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      Why would you include people who watched a video for less than 3 seconds?

      Wankers in their mom's basement are not a prime demographic??

    9. Re:Facebook lies: shocker by jittles · · Score: 2

      Why would you include people who watched a video for less than 3 seconds? Would you say you've read a book because you glanced at the cover? Or seen a movie because you saw a 30-second trailer (okay, that last one, too often the trailers contain all the interesting stuff, so you're wasting your time watching the movie, but you get what I mean(.

      As long as you don't include those people in the "total viewers" category, I see no problem.

      It's Facebook being shady. They added the autoplay feature so that they could drive this metric and then excluded the people that intentionally skipped these videos they didn't want to autoplay to begin with.

    10. Re:Facebook lies: shocker by Anonymous Coward · · Score: 0

      Dumb Fucks.

    11. Re:Facebook lies: shocker by BarbaraHudson · · Score: 1

      Taking total seconds watched but excluding those that were not really watched, divided by the total that were not excluded, is accurate.

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    12. Re:Facebook lies: shocker by BarbaraHudson · · Score: 1

      I'd think they're the ones most likely to watch the whole thing. Nothing better to do ... :-)

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
    13. Re:Facebook lies: shocker by rhazz · · Score: 1

      +1. The article is light on details but the fact that facebook just apologized rather than trying to explain it does suggest perhaps that the 3-second rule wasn't applied across the board. Given that facebook autoplays videos by default, as an advertiser I would definitely want to filter out people who scroll past the video, or at least categorize them separately.

    14. Re:Facebook lies: shocker by poofmeisterp · · Score: 1

      Why would you include people who watched a video for less than 3 seconds? Would you say you've read a book because you glanced at the cover? Or seen a movie because you saw a 30-second trailer (okay, that last one, too often the trailers contain all the interesting stuff, so you're wasting your time watching the movie, but you get what I mean(.

      As long as you don't include those people in the "total viewers" category, I see no problem.

      Agreed and observed first-party. I don't have a Facebook account, so it doesn't matter in terms directly, but I will be given search terms for a video that I'm told to "look at the third related video under it". Go to YouTube, search short name to get to the video, click on the third related one below. It may have showed the video for more than 3 seconds, or less than 3. I wouldn't consider that "watching". It's "piggyback finding another video".

      I also (from looking over others' shoulders while they're Facebookin' it) see that a lot of Facebook videos start on their own. If I were scrolling down a page and a video starts playing, and I'm still looking for the relevant or interesting info I'm after, the seconds of that video playing (that I'm ignoring, if I were using Facebook), I would not consider that "viewing". Now the question comes - why would they want that number to look bigger? To whom is the presentation geared where a larger number is going to gain them something?

    15. Re:Facebook lies: shocker by BarbaraHudson · · Score: 1

      How do I stop videos from playing automatically in my News Feed? I guess they were too stupid to search for "How do I stop videos from automatically playing on Facebook". Then again, they're on Facebook all the time, so ...

      --
      "Transparent" is a shit show that trades on every stereotype going. A man in drag is NOT a transsexual.
  2. advertising performance by Anonymous Coward · · Score: 0

    I wonder how many of their customers relied on Facebook's own measure of advertising performance...

    1. Re: advertising performance by Anonymous Coward · · Score: 0

      I don't know, but advertisers pulling out in droves would be one of the most effective ways to finally kill Facebook.

  3. consistency by Anonymous Coward · · Score: 1

    It's only dishonest if they exclude sessions of less than 3 sessions from the "average duration" statistic but include them in the "number of views" statistic.

    If they exclude them from both, it's perfectly reasonable. Still good to disclose the methodology, of course.

  4. Well... by Anonymous Coward · · Score: 0

    This isn't awful as these things go, considering that those probably count more as accidental clicks.

  5. Anyhow by pahles · · Score: 2

    They only measure the time the video is played, not how long it is viewed.

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    Sig?
    1. Re:Anyhow by Anonymous Coward · · Score: 0

      That doesn't make sense; they are the same thing. Perhaps you mean they count the number of times the video is started, buffered, cached, et al?

    2. Re:Anyhow by Anonymous Coward · · Score: 0

      They aren't the same thing. Just because the video is playing, that doesn't mean I'm actually watching it.

    3. Re:Anyhow by Anonymous Coward · · Score: 1

      No, he means that it records a video as playing if it autoplays (like the default) and the "viewer" is out of the room making coffee.

      Such a statistic is beyond useless, it is fraudulent. The only viable way to evaluate the utility of video on a site is to record all of the following: number of times offered as content; number of times a browser initiated a call to start playing the video; duration the video played for all starts; total length of video.

      Then you have the data to ask useful questions like: "how much did the initial thumbnail seem to inspire clicks?" and "how often did users cancel the video early, and at what times?"

      The old measure of discarding records for videos that played less than 3 seconds was a simple fix to account for people who scroll the feed, hear a video autoplaying, and stop it as soon as they can. Claiming that it was a bug in the collection and that the rest of the numbers needed to be scaled up to correct for it is blatantly misinterpreting what data they have.

  6. Easy to do without Monetiziation. by blueshift_1 · · Score: 1

    I'm not really surprised, since the videos are not monetized. Youtube has to pay content creators so if they inflate viewership, it costs them money. On Facebook, it allows them to show striking numbers, gain publicity, and try and leverage their platform.

  7. It would have been better the other way round? by Opportunist · · Score: 4, Insightful

    Imagine they would count people "watching" videos for less than 3 seconds (read: people who click something, notice it's a video, go "fuck this shit, I ain't watching a video now!" and close it). Would that cause an uproar? You bet it would. "Bah, cheating, people aren't really watching that, it's just clickbait and they get lured there, people aren't really interested in the video, FB is only trying to say so to be relevant, people go to YouTube for videos..." and so on.

    I'd be the last defender of FB (as far as I am concerned, the day they finally croak should be called "privacy day"), but what exactly should they have done?

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
    1. Re:It would have been better the other way round? by ThosLives · · Score: 1

      I think it would be interesting to know just how many out of all initiated video views are cancelled within 3 seconds. How many people are saying "A video? I'm not watching this!" is very relevant I would say.

      --
      "There are a dozen opinions on a matter until you know the truth. Then there is only one." - CS Lewis (paraprhase)
    2. Re: It would have been better the other way round? by Anonymous Coward · · Score: 0

      If you watch less than 25-50% of a video, then it isn't really "viewed". I don't see how Facebook is accused of INFLATING viewership numbers by NOT counting the sub-3 second views -- isn't that by definition: Deflating "views"?

    3. Re:It would have been better the other way round? by ndogg · · Score: 1

      I don't think it would be that interesting. Someone canceling the viewing of a video in less than three seconds seems like someone who accidentally clicked on something they didn't mean to.

      --
      // file: mice.h
      #include "frickin_lasers.h"
    4. Re:It would have been better the other way round? by Fnord666 · · Score: 1

      I don't think it would be that interesting. Someone canceling the viewing of a video in less than three seconds seems like someone who accidentally clicked on something they didn't mean to.

      Another possible explanation is that Facebook once again turned on the option to automatically play videos in user's settings without asking them and the video starts playing as soon as they scroll it onto the screen.

      --
      'The tyrant will always find pretext for his tyranny.' - Aesop's Fables
    5. Re:It would have been better the other way round? by jittles · · Score: 1

      Imagine they would count people "watching" videos for less than 3 seconds (read: people who click something, notice it's a video, go "fuck this shit, I ain't watching a video now!" and close it). Would that cause an uproar? You bet it would. "Bah, cheating, people aren't really watching that, it's just clickbait and they get lured there, people aren't really interested in the video, FB is only trying to say so to be relevant, people go to YouTube for videos..." and so on.

      I'd be the last defender of FB (as far as I am concerned, the day they finally croak should be called "privacy day"), but what exactly should they have done?

      The shady thing is that most of these ads get played automatically by Facebook. People didn't intentionally watch them to begin with. So what happens is that they count the people who may not be watching the ad anyway but don't count the people that intentionally skip the ad. If Facebook wants to be honest, they should only count ad plays that people intentionally watch - which my guess will be approximately 0. They're lying to their customers and telling them their ads are more successful than they actually are.

  8. Confusing summary from CNET article by JoeyRox · · Score: 4, Informative

    Taken at face value the CNET summary would imply that they were actually correctly stating views since their methodology was excluding shorter views. The full explanation from Facebook makes it clearer:

    We had previously *defined* the Average Duration of Video Viewed as "total time spent watching a video divided by the total number of people who have played the video." But we erroneously had *calculated* the Average Duration of Video Viewed as "the total time spent watching a video divided by *only* the number of people who have viewed a video for three or more seconds."

    1. Re:Confusing summary from CNET article by pr0fessor · · Score: 1

      depending on how you are browsing you can scroll through a page on FB and have a bunch of videos auto play this would seriously inflate the average viewing duration

    2. Re: Confusing summary from CNET article by Anonymous Coward · · Score: 0

      Ah, now it makes sense. Smaller divisor leading to inflated "views" statistic.

    3. Re: Confusing summary from CNET article by Anonymous Coward · · Score: 0

      mod up. imagine scrolling through 10 videos that autoplay racking up 8 seconds of video watching time but never actually watching a video. this gives the impression that people on Facebook actually watch videos when in reality they may not.

    4. Re:Confusing summary from CNET article by Solandri · · Score: 1

      Why are they using the mean? Isn't something like this precisely when you're supposed to use the median? Ok, that means they have to store a lot more data (time spent per each individual view, instead of just aggregate time viewed and aggregate number of viewers). But presumably they're already keeping track of every video every FB member has viewed, so this wouldn't be that much more data.

  9. Unwanted videos by penguinoid · · Score: 1

    [not counting

    Gotta be sure to count autoplaying videos for number of videos viewed and time viewing videos, so long as you don't count the people who are quick enough killing the stupid annoying video that it would negatively impact the average view time.

    --
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  10. Let me by Bodhammer · · Score: 1

    Let me inflate the time I give a shit about fakebook...

    --
    "I say we take off, nuke the site from orbit. It's the only way to be sure."
  11. Scaled balance by Impy+the+Impiuos+Imp · · Score: 1

    Should that be counted?

    Some probably clicked accidentally, and it should not be.

    Some probably clicked, went "Ugh!" and closed it. Probably should be.

    On balance, it probably should not be. Non-scandal.

    --
    (-1: Post disagrees with my already-settled worldview) is not a valid mod option.
  12. Twitch is worse by Anonymous Coward · · Score: 0

    Twitch doesn't just over report view statistics but they have an army of bots that artificially inflate stats by the hundreds or thousands. Watch any major gaming tournament on twitch and you'll see that the majority of viewers are tens of thousands of bots. Everything about Twitch is based on a false economy. The only streaming service that even attempts to display accurate statistics is YouTube. When advertisers see a disparity between views, clicks, and products/services sold they'll eventually see through the complete and utter bullshit that is Twitch. Facebook is worse than myspace for lying to its users. YouTube is the only site I trust for at least somewhat realistic metrics.

  13. Wait: we're supposed to watch those? by WillAffleckUW · · Score: 1

    Huh.

    I just ignore them. And if I hear a company name, I put it in my Boycott list.

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    -- Tigger warning: This post may contain tiggers! --
  14. That's Our Zuckie by Anonymous Coward · · Score: 0

    The last BIG time this happen, Zuck had to vamoosh from Harvard before they were to Kick His Ass out.

    Ha ha

  15. *yawn* by nanospook · · Score: 1

    I'm sure someone from the public cares about this..

    --
    Have you fscked your local propeller head today?
  16. ass covering by Anonymous Coward · · Score: 0

    Remember that Exec who said: "Soon all content will be video"? Now we know why, just another lying F-book exec.

  17. Who is in Facebook? by OneHundredAndTen · · Score: 1

    No, really, who is in Facebook? I created a Facebook account a few years ago, so I could use as a convenient way to access sites that require you register. I never ever log into my Facebook account directly; in fact, I have no clue about what it contains, if anything. The kicker is, most people in my professional and social circles seem to be using their Facebook accounts in a similar fashion. More damning, their kids seem to feel embarrassed about the possibility of having to use Facebook. Leaving aside the obvious bias in my personal experience, who is using Facebook actively, in the sense that they log into their accounts and regularly post stuff there?

  18. It was actually WSJ by tkrotchko · · Score: 1

    It was WSJ that broke the story this morning, CNet is summarizing it.

    The original article is here.

    http://www.wsj.com/articles/fa...

    --
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  19. Surprise! Facebook still sucks by Anonymous Coward · · Score: 0

    I work at a company that tracks video metrics and we don't include metrics from Facebook videos at all because they are garbage.