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EFF Calls On HP To Disable Printer Ink Self-Destruct Sequence (arstechnica.com)
HP should apologize to customers and restore the ability of printers to use third-party ink cartridges, the Electronic Frontier Foundation (EFF) said in a letter to the company's CEO yesterday. From an ArsTechnica report:HP has been sabotaging OfficeJet Pro printers with firmware that prevents use of non-HP ink cartridges and even HP cartridges that have been refilled, forcing customers to buy more expensive ink directly from HP. The self-destruct mechanism informs customers that their ink cartridges are "damaged" and must be replaced. "The software update that prevented the use of third-party ink was reportedly distributed in March, but this anti-feature itself wasn't activated until September," EFF Special Advisor Cory Doctorow wrote in a letter to HP Inc. CEO Dion Weisler. "That means that HP knew, for at least six months, that some of its customers were buying your products because they believed they were compatible with any manufacturer's ink, while you had already planted a countdown timer in their property that would take this feature away. Your customers will have replaced their existing printers, or made purchasing recommendations to friends who trusted them on this basis. They are now left with a less useful printer -- and possibly a stockpile of useless third-party ink cartridges."
I can't recommend their small lasers highly enough. Canon is also good for inkjet and there is 3rd-party ink widely available.
There was once a reason to buy HP printers but there really isn't anymore, unless you need a large-format plotter or something.
Well, HPE, and not for much longer (going out on my terms)... anyway - we used to get ink for free, before the split last November, but honestly, I stopped using my HP printer about a year before that. The scanner functionality didn't work right over the network and after getting a Dell (the horror) color laser, there was no reason to print on an inkjet anyway. Now I have an All-in-one that prints great color and scans, all over the network - even does AirPrint and an app to print over Android devices, too.
Regardless of my feeling toward Meg Whitman and destruction of HP, I'd still recommend never buying HP Inkjets - same as I recommend not buying Epson (had those for years, then they put in a self-destruct after 3000 prints that just printed garbage on your media, dumb and expensive to the user).
The tactics of these companies are reprehensible, and should not be supported by anybody. It's not like HP cares about its customers any more, anyway. It's all about stock prices so they can sell it all off to hedge funds (and devalue the middle class' pension funds to line their own pockets) just before it finally collapses.
I don't know about the USA, but in Brazil it *is* illegal, and as soon as enough such printers are "caught in the act" to be used as evidence, HP will be sued by PROTESTE (a consumer rights action group mostly made out of lawyers :p).
I got fed up with HP's crappy business practices, an bought a new Epson Ecotank 2550 printer instead. No more cartridges to buy, just ink bottles ... and those last forever, it seems. The printer was more expensive yes, but now the family is back to printing without worrying about the cost of ink. Ah, and also, no more "dried up ink cartridges because it's been a while we printed" problem.
This is why I keep a transparent-background PNG file with my signature around. Easily inserted into a LyX document and no one on the other end of the fax call can tell the difference.
In Soviet Washington the swamp drains you.