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The Psychological Reasons Behind Risky Password Practices (helpnetsecurity.com)

Orome1 quotes a report from Help Net Security: Despite high-profile, large-scale data breaches dominating the news cycle -- and repeated recommendations from experts to use strong passwords -- consumers have yet to adjust their own behavior when it comes to password reuse. A global Lab42 survey, which polled consumers across the United States, Germany, France, New Zealand, Australia and the United Kingdom, highlights the psychology around why consumers develop poor password habits despite understanding the obvious risk, and suggests that there is a level of cognitive dissonance around our online habits. When it comes to online security, personality type does not inform behavior, but it does reveal how consumers rationalize poor password habits. My personal favorite: password paradox. "The survey revealed that the majority of respondents understand that their digital behavior puts them at risk, but do not make efforts to change it," reports Help Net Security. "Only five percent of respondents didn't know the characteristics of a secure password, with the majority of respondents understanding that passwords should contain uppercase and lowercase letters, numbers and symbols. Furthermore, 91 percent of respondents said that there is inherent risk associated with reusing passwords, yet 61 percent continue to use the same or similar passwords anyway, with more than half (55 percent) doing so while fully understanding the risk." The report also found that when attempting to create secure passwords, "47 percent of respondents included family names or initials," while "42 percent contain significant dates or numbers and 26 percent use the family pet."

18 of 210 comments (clear)

  1. Cognitive Load by Jarik+C-Bol · · Score: 5, Insightful

    The way I see it, password reuse is a matter of cognitive load. Most people are unable or unwilling to attempt to remember the umpteen dozen unique passwords they would need on a daily basis, if they where to attempt to use unique secure passwords on every service/device they use. This results in password reuse, more or less out of sheer laziness. It is probable that among this group, there is a cognitive bias against using password keychain services and tools, because it 'feels' like putting all your eggs in one basket. (somewhat flawed) Logic dictates that if someone breaches the master password to your keychain, and they have all of them, which is no different than using the same password everywhere. (of course, this is not entirely the case, but like I said, cognitive bias)

    Now, as for using 'good' passwords, it follows a similar pattern, with most people unwilling to dedicate the time and effort to memorize what amounts to a 'good' password, when they can remember their spouses birthday and their first pet's name just fine.
    Of course, we have seen time and time again articles arguing both sides of the court, that long random passwords are either effective or not, and correct horse battery staple passwords are effective or not, so this portion of the discussion is going to be long, stupid and frustrating for evangelists on both sides.

    Honestly, I've reached a point where I use 'good' passwords where it matters, (main email, financial items, Amazon etc) and just sort of hope for the best when I re-use the same 'decent' password everywhere else (forums, etc)

    I say 'good' because we're at a point there have been enough breaches that we're all probably fucked anyways.

    --
    I've decided to Diversify my Holdings. I've divided my cash between my left and right pockets, instead of all in one.
    1. Re:Cognitive Load by Shane_Optima · · Score: 3, Insightful

      Six months? Luxury. The places I've worked at all required monthly or 60 day changes, which means that virtually everyone ends up simply appending a number matching the current month to the end of the password. What they don't bother to do is inform you when your credentials have been used to log in at 3am. Or from someone else's workstation. Or from a Hong Kong IP address.

      Call me cynical, but most user security policies don't make much sense except from a job security standpoint.

  2. Re:The author has a certain level of understanding by Anonymous Coward · · Score: 3, Informative

    I'm pretty sure that most employees who are forced to pick new passwords once/month just use something like:

    Password@7/16
    Password@8/16
    Password@9/16

    This meets all of the upper/lower/digit/symbol requirements, and it never repeats.
    I also think the ones that don't use this method just write the password down on a post-it note that they keep in the office.

  3. A password should NOT contain a mix of characters by FeelGood314 · · Score: 4, Insightful

    A good password is hard for a computer to guess and easy for a human to remember and enter. That is the only metric we should be using for passwords. Screw the 100 different sites and work logins that expect me to have a different password for each. I have a couple of sites that I value enough to use secure passwords on, the rest Password1! is good enough.

    Work policies that require 8 characters, 1 upper, 1 lower, a number, a symbol and change every 3 months are guaranteed to result in everyone eventually adopting Common1! where Common is any common 6 letter word and the number 1 increments every 3 months.

  4. passwords are a burden by Gravis+Zero · · Score: 3, Interesting

    It's quite simple, remembering passwords is a mental burden that you rarely find anywhere else in life. For our possessions, we have physical keys that provide weak security and we expect law enforcement to ensure a violation of that weak security and our insurance companies to replace our losses. The closest thing in real life is remembering people's names and there is a common set of names people have that are phonetic as well. If you want to solve the password issue, people need a physical object (a key) that will authenticate them. We will all carry a key like this and once again rely on our weak physical security which requires physical proximity to undermine.

    --
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  5. Not as big an issue as poor password POLICIES by Shane_Optima · · Score: 5, Interesting

    I recently lost an email account I've had since I was twelve apparently due to one of the eBay breeches. Yes, I used the same password for both (never got around to changing them after I made the transition to randomized passwords) so it's my fault, right?

    How about great big "fuck you" instead? How about a wall of shame for every website that does not hash passwords, with salt, prior to transmission over the internet? This is kiddy level shit here. The slowest smartphone in the world should be able to do this in its sleep.

    And the majority of sites still have incredibly stupid password policies, almost all forcing you to use special characters and numbers instead of long passphrases which, if properly constructed (such as via dicewords), can be considerably more secure than the average "unicorn16!" type password. Some sites even impose a ridiculous maximum length policy, and some sites also forbid certain special characters, probably for some horribly depressing reason like they can't be bothered to make sure the password field can't be used for SQL injection or overflow attacks.

    Work passwords aren't much better. The constant changing is completely pointless; everyone either uses a very simple incrementing number system (often tied to the current month) or they use Post-Its. A sane alternative would be to track logins and alert the user and/or security admins of unusual times or locations and to use keyfiles on smartcards or regular USB drives.

    I've checked the literature and these ridiculous practices are still being taught to people studying for CompTIA certifications. Can't someone please... I don't know, do something about this? Can't we have some industry leaders say that they're no longer recognizing CompTIA Security+ or Network+ certifications as worth anything? This shit has been going on for far too long, and in an effort to made up for their shitty password infrastructure many places are adopting painfully annoying supplementary security systems.

  6. Re:Reality is... by pla · · Score: 5, Interesting

    What form of "properly hashed and securely stored" would make a five character numeric-only password even remotely acceptable?

    Mind you, I don't disagree with your premise - The problem here has nothing to do with end-users, and everything to do with expecting them to remember over a hundred distinct "secure" passwords. But that glaring flaw aside (which leads people to use the least secure password a site will let them, and reuse it at every site they can), there *is* still such a thing as a pathetically weak password.

    We've all seen, and can debate the exact accuracy of the relevant XKCD strip, but the general idea holds true - We'd all do a hell of a lot better to use memorable three to five word phrases, than trying to squeeze something we can almost remember into leetspeak with an extra random character or two tacked on at the end.

  7. But we do know what secure passwords by Antique+Geekmeister · · Score: 4, Insightful

    > Only five percent of respondents didn't know the characteristics of a secure password, with the majority of respondents understanding that passwords should contain uppercase and lowercase letters, numbers and symbols.

    These requirements profoundly _discourage_ secure passwords. The difficulty of remembering them, and typing them well at a hidden password field, strongly encourage storage of passwords locally in cut&paste text windows or in local plaintext password storage. The current champion application for this security failure is AWS, which stores complex randomized alphanumeric strings which _no one_ can remember, forcing their default inclusion in plaintext local user fules or even hardcoded in saved wrapper scripts.

    I'm afraid that robust password generation was much better explained and documented in an old XKCD cartoon, https://xkcd.com/936/

  8. Is there really a paradox? by Cochonou · · Score: 3, Insightful

    As written in the summary:

    My personal favorite: password paradox. "The survey revealed that the majority of respondents understand that their digital behavior puts them at risk, but do not make efforts to change it," reports Help Net Security.

    But among all the accounts that people have, how many of them are really worth of effort to reduce the hacking risk? I'd think a lot of people reuse the same passwords on many sites, because they do not really care if they are hacked on most of their accounts. Actually, this is kind of hinted at in TFA:

    Additionally, consumers prioritize their password strength based on which accounts they believe need to be the most secure. Respondents indicated that they create the strongest passwords for financial (69 percent), followed by retail (43 percent), social media (31 percent) and entertainment (20 percent).

    That would seem to indicate that if people reuse many passwords, they still don't use the same one for their bank and for facebook... It is strange the TFA asked people if they thought their accounts had values to hackers, but didn't go as far as asking the surveyed people what value they perceived themselves in their accounts.

  9. Re:Reality is... by bondsbw · · Score: 4, Insightful

    No, there were no password Ninjas in the deep of night , looking for Post-It Notes under keyboards

    Sad thing is, after all this time and warnings about how it is unsafe, a sticky note out of plain sight is probably one of the most secure ways to store passwords. Especially if you trust the people who have access to your equipment, or if you simply lock them up in a drawer.

    Nobody actually takes the risk of physically breaking into a place just to steal passwords. Attempting to break into your database is likely much less risky, much easier to do (given a reasonable hacker skill set), and much more rewarding.

    --
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  10. Re:A password should NOT contain a mix of characte by shilly · · Score: 3, Informative

    There are a number of sites I use infrequently, such as my pensions website, where I have to rely on password reset *every* *goddamn* *time*.

  11. Re:Passwords exist by thsths · · Score: 3, Informative

    Passwords suck. Even with SSO, even with a password manager, even with salting and hashing, passwords suck, and will always suck.

    You need an authentication token. *One* authentication token. Microsoft can do it, Google can do it, Facebook can do it (but of course they are not compatible).

    Millions of little websites still use passwords.

  12. Re:Reality is... by shilly · · Score: 4, Insightful

    24 character passwords are pretty impractical in my life, and indeed the life of tens of millions of others. Security engineering is much more successful when it works *with* the grain of human nature, not against it.

  13. Re:Passwords exist by johannesg · · Score: 4, Insightful

    Passwords suck. Even with SSO, even with a password manager, even with salting and hashing, passwords suck, and will always suck.

    You need an authentication token. *One* authentication token. Microsoft can do it, Google can do it, Facebook can do it (but of course they are not compatible).

    Millions of little websites still use passwords.

    And then Microsoft makes use of Windows 10 (or compatible Windows Phone devices) mandatory for their SSO. Google randomly decides to just drop the whole SSO business. Facebook suspends your account because some asshole from Brazil has complained about one of your holiday snaps. What now? Will you just rebuild your whole online identity? Or forget about the dozens of sites you were participating in?

  14. Re:Passwords exist by Opportunist · · Score: 3, Insightful

    There's three possible kinds of security factors. Something you know, something you have and something you are (or, more cynically, something you can forget, something you can lose and something that can be chopped off). They all have their advantages and disadvantages, but saying that one is superior to the others is simply and plainly wrong.

    And the key reason, btw, why pages don't do it is simple: When people forget their password, resetting that is easy (plus they get your email address so you can reset it in the first place), but if you lose the token...

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  15. Re:Passwords exist by tburkhol · · Score: 3, Informative

    We can download a password manager for free. Authentication token managers are going to cost money, with the price depending on how many authentication tokens you need them to manage.

    You can get a U2F USB token about the size of your house key for $8 that will manage as many separate authentications as you like. For $50, you can get one with NFC that will talk to your phone.

    They look like a great system now, until you lose the physical token. If they ever become popular, then I'm sure there will be techniques to subvert them - MITM, phishing or misdirection - I'm not smart enough to guess. If they every become popular, then I'm sure the 'lost token' problem will frequently be solved by having a password backdoor around the token.

  16. Re:Passwords exist by RandomSurfer314 · · Score: 3, Insightful

    Centralized authentication and entropy sources for encryption keys is certainly the wet dream of all law enforcement and intelligence services of the world, but it makes zero sense from a security perspective. Zero.

  17. Re:Reality is... by pscottdv · · Score: 4, Interesting

    But that's the point of the original comment in this thread, isn't it. What makes 1-2-3-4-5 insecure is the fact that the companies storing the hashes can't be trusted to keep them safe but the user gets blamed for having an insecure password.

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