Slashdot Mirror


Class Action Lawsuit Grows Over iPhone 6 Plus 'Touch Disease' (vice.com)

Nearly 10,000 people have joined a class action lawsuit against Apple over the screen-freezing "touch disease" afflicting many iPhone Six Plus phones. An anonymous Slashdot reader quotes Motherboard: Lawyers who filed a class action lawsuit against the company in California earlier this fall have signed on three additional law firms to support their case, and an additional class action lawsuit related to the issue has been filed against Apple in Utah... Apple will not perform logic board-level repairs for consumers, which require soldering and reseating of millimeter-size components. This means the only Apple-sanctioned "fix" for a touch diseased phone is to buy a new one... Apple has been replacing touch diseased iPhone 6 Pluses with $329 refurbished ones, some of which are showing symptoms of touch disease within days or weeks of being replaced.
Despite contacting Apple five separate times, the reporter has yet to receive any official response, although "I have gotten hundreds of emails from consumers who have had to buy new phones to replace their broken iPhone 6 Pluses."

7 of 210 comments (clear)

  1. Maine Implied Warranty by pgn674 · · Score: 5, Informative
    Sounds like a violation of the Maine implied warranty law. I don't know what the state can do to Apple, but there is an Apple store in the state's largest mall.

    The Maine Implied Warranty is the little known law that protects Maine consumers from being sold seriously defective items. It can be an Unfair Trade Practice to refuse to honor the Maine Implied Warranty Law within four years of sale. The basic test for possible implied warranty violations is as follows: The item is seriously defective, The consumer did not damage the item, The item is still within its useful life and is not simply worn out.

    No class action needed.

  2. Re:You're touching it wrong by Lisandro · · Score: 4, Informative

    You can't because this "problem" is completely fictional.

    Funny, i had a chance to play with a iPhone 6 which was experiencing this same issue just this weekend. Must be seeing things.

  3. Re:Never again. by lucm · · Score: 4, Informative

    So it took 3 replacements of your Macbook and 16 replacements of your iPhones to erode your brand loyalty towards Apple?

    Maybe you need to join Al-Anon because you sir are an enabler.

    --
    lucm, indeed.
  4. Re:Seems familier... by fuzzyfuzzyfungus · · Score: 4, Informative

    GX270/280-era 'capacitor plague'. I forget the exciting story of industrial espionage and vendor shoddiness; but for some reason a lot of substandard electrolytic capacitors made it into the supply chain. They had a tendency to swell, leak; or just derate far faster than expected. When the capacitors are supposed to be part of the circuit that supplies the CPU with appropriately regulated power, this does wonders for reliability.

    It wasn't exclusive to dell, pretty much all desktop motherboards of the period used electrolytics, and the flawed capacitors were widespread; but they had a massive number of affected units and did their best to be total scum about honoring warranties, so they came off looking pretty bad.

  5. Re:You're touching it wrong by Zxern · · Score: 3, Informative

    Weak solder and no support backing. Between heat cycling and flexing the FPGA solder weakens till it quits working.

  6. Re:All about Courage by AmiMoJo · · Score: 4, Informative

    Samsung issued the recall very early after the problems came to light. In comparison Apple usually waits a year or two before quietly issuing a replacement program, after many users threw their defective hardware away.

    --
    const int one = 65536; (Silvermoon, Texture.cs)
    SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
  7. Let's check the scenario by stevez67 · · Score: 2, Informative

    A person buys a $700 smart phone phablet that is ~7 mm thick. There are postings on the internet of the phablets bending under stress.They don't protect it with a case or they buy a flexible case for it. They know the phone is not unbreakable, not water-proof, fragile when dropped from height. They do something to bend the phone over and over and over for months. They're surprised when the phone begins to fail. They insist that they're "entitled" to have the phone they broke replaced with a new, or upgraded model, for free. Internet rage ensues. Brand warfare postings abound and flame-wars erupt. Hilarious.