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Samsung Knew a Third Replacement Note 7 Caught Fire On Tuesday and Said Nothing (theverge.com)
If you had started to feel sympathetic for Samsung, or safer with the Note 7, its latest flagship smartphone, don't be. Another replacement Samsung Galaxy Note 7 has caught fire, making it three of such incident this week alone. Read how poorly Samsung has dealt with the situation, via The Verge: This one was owned by Michael Klering of Nicholasville, Kentucky. He told WKYT that he woke up at 4AM to find his bedroom filled with smoke and his phone on fire. Later in the day, he went to the hospital with acute bronchitis caused by smoke inhalation. "The phone is supposed to be the replacement, so you would have thought it would be safe," Klering told WKYT, saying that he had owned the replacement phone for a little more than a week. "It wasn't plugged in. It wasn't anything, it was just sitting there."The most unsettling part is that Samsung knew of Klering's phone, and didn't say anything.
The most unsettling part is that Samsung knew of Klering's phone, and didn't say anything.
That reminds me of how Tesla handled the first few fatal accidents with the Autopilot.
I left my Samsung Phone in my Tesla and they both went up in flames. Now what should I do?
Tell me how this is a good thing for Samsung and how bad this is for Apple.
I know the drill here.
I'm beginning to wonder if it's an issue with something other than just the battery. Otherwise Samsung would be incredibly idiotic to send out replacement parts that suffer from the same problem. The alternatives are that a massive mistake led to sending out defective units as replacements without fixing them first, or that Samsung's battery supplier (I think I read that the source all or most of them from third parties) wasn't fully aware of the extend of their problems and have shipped more bad batteries.
But I can't talk about it. It's a secret.
The full Samsung text message was "Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it"
Someone Mr. Klering conveniently failed to share with the news station what exactly he was threatening to do against Samsung that lead to that text message exchange between Samsung employees and which accidentally reached him instead. I'm guessing it was something more than just "I'm going to share what happened to my phone with the authorities".
http://arstechnica.com/gadgets/2016/10/were-now-up-to-five-reports-of-safe-galaxy-note-7s-exploding-worldwide/
... if they made the Note 7's case out of asbestos.
Is Samsung now in the circle the wagons mindset regarding problems with their latest phone?
Samsung: We don't need no recall, let the motherfucker burn
Customer: None of you did anything to prevent this!
Samsung: There was nothing we could do! We were totally unprepared for this.
Customer: Oh don't give me unprepared! You knew then! And you did nothing!
Samsung: We didn't start the fire. Blame it on the battery yeah yeah.
fpmita prison time and it happen on air plane so they can Throw the book at them
who's making their batteries... sony?
Is it unsettling that a company who's in the middle of a problem doesn't straight away come out and shout from the hills when they find a case (probably yet to be investigated) that makes the situation worse?
Does the submitter even live on planet earth let alone know how businesses normally operate?
So the big allegation is that a Samsung didn't announce this for a couple days? Shouldn't they investigate it before issuing a press release?
Their phones are literally starting on fire. That's bad enough. There's no need to hype it into a big secret conspiracy based on when the announcement occurred.
This may be a cultural problem more than a technical one. One of the main strengths that US companies have from a technical perspective these days, is that we accept that mistakes can be made. It is often still painful financially to have a recall, but typically, at least on the engineering side, the mistake is rapidly found and a solution put forth. (If you see recall shenanigans, they are typically being run by corrupt management).
In Japan at least, this can be much more difficult, as making a mistake is seen as tantamount to betraying your company, and company loyalty is huge in Asia. They work 10-12h days and then are expected to go out drinking and socializing with their coworkers after hours. Thus, there have been numerous cases of people actually committing suicide over what amounts to an honest mistake. The recall typically happens eventually, but much later and you often still have obfuscation around the root cause of the problem (see the Toyota problems). Granted Samsung is not a Japanese company, but they still have a much more devout work force that we see here in the US.
What this is shaping up to look like is a mistake somewhere in the phone hardware (probably around the battery charge/discharge circuit) that was politically blamed on the battery manufacturer. They are probably replacing the original battery with a higher discharge rated battery to try and mask the problem (if they can reduce the CATO battery failures to a rate seen with Apple, they are in the clear). However, whatever the underlying problem is with the phone, it looks like it may not have been fixed with just a new battery, as the most recent failures show. If it is an incorrect board level component (capacitor/resistor/transistor etc.) they may have a much larger problem, as board level rework is very difficult on these phones; (i.e. Apple won't even try it for the iPhone 6 touch disease problem) the parts are tiny and initially placed by robot precision. If they have to scrap 3 million of phones world wide and we are talking $200 cost per phone, they are looking at eating over $1B for this mistake. (I'm guessing around now that extra 2 months of beta testing is looking like a bargain to management)...
If you disagree, please post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like
This is an indication of a huge problem in Samsung's management in so many ways. Competent engineers all over the world understand the design & manufacturing & use issues.
High level managers had to pressure the "Note 7" division leaders to ignore everything but getting their advanced phone out in front of the iPhone. Heads must roll.,
When you’re a star they let you do it.
to not report on things like these until the investigation is done, rather than literally "dox" the man named here, as some seem to suggest should have been done.
Stop trying to make Samsung out as the devil. They've had bad strokes of luck and are doing everything they can to resolve it. And it's still only a matter of 40-50 batteries out of millions sold.
Samsung has sold millions of these things. Three of them have caught fire. That makes the odds of a device catching fire less than 1 in 1,000,000. Business Insider says that 17 cars catch fire every hour. Where are the cries for recalling cars?
Lucky little bugger lover. It should have been me.
I don't know where you are getting your "facts", but there have been much more than 3 phones catching fire.
As of September 15, 2016, the US CPSC reported 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
As of October 10, 2016, there have been at least 5 reports of replacement phones catching fire.
I have bought rechargeable batteries for the last 20 years. Not a single one of them has caught fire. In the case of the Galaxy Note 7, there is obviously a single, focused product that has a critical flaw.
Nothing quite gets across the impression of a half-baked, wonky website than a summary written like that. Pretend to be factual, for fucks sakes, even if it breaks your little heart to do it.
I do not want your cheap brainburning drugs. They are useless for work. And I am a working man today.
Several have been burned from Samdung's defective by design products and used a "recall" to give an illusion of being reactive when in fact even after the so-called "recalls" have taken place. The government can fine them and they will just write it off on next year's taxes. A better solution is to revoke their corporate charter, arrest all of the execs/major shareholders on numerous charges of criminal negligence, and confiscate all of samdung's assets. As soon as even one person dies as a result of Samdung first degree murder should be added to the charges and the execs should be given capital punishment for their crime. Send a message to the rest of the greedy, capitalistic fucks that we the workers of the world will not tolerate their greed any longer.
http://www.theverge.com/2016/9/16/12948988/samsung-sued-exploding-note-7-injuries
http://www.theverge.com/2016/9/8/12855352/samsung-note-7-recall-fires
http://arstechnica.com/gadgets/2016/09/samsung-galaxy-note-7-explodes-boy/
The unsettling part is that people keep their Galaxy Note 7's despite all of the issues reported, let alone USE them...
What did Samsung know about his phone? And why would Samsung need to say anything to the media? my god what kind of crap reporting is this, and what kind of childish behavior of "I need to know everything, if they didn't say anything about it they should have, otherwise they are bad, bad.. oh daddy please make them say everything, I want to know it".