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Samsung Orders the Global Shutdown of Both Sales and Exchanges of Galaxy Note 7 (betanews.com)

Posted by BeauHD on from the boom-goes-the-dynamite dept.

An anonymous reader quotes a report from BetaNews: Sigh. The Galaxy Note 7. What should have been a wildly popular and successful smartphone has become a synonymous with failure, and fodder for jokes. As everyone knows, the phone has been exploding and catching fire, creating serious risk for consumers. The phone was eventually recalled and replaced, although that process was bungled by Samsung -- there was much confusion. Not to mention, there was criticism that the recall was not initially an official one. With the issues seemingly in the rear view mirror, the scandal was over, right? Wrong. Now, the replacement models are reportedly exploding too. Enough is apparently enough. Following rumors that production of the phone was being ceased, today, Samsung orders the global shutdown of both sales and exchanges of Galaxy Note 7. Samsung has formally issued the following statement: "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place. We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available."

5 of 126 comments (clear)

  1. Re:why hasn't apple taken advantage.. by silverkniveshotmail. · · Score: 3, Insightful

    Because giving away phones doesn't make any money?

  2. That is going to leave a mark by dunkindave · · Score: 3, Insightful

    This whole thing has been a fiasco. Bad engineering. Bad public relations. Hiding their knowing that there was a problem. Being forced into a recall, and even then, botching the "fix". I am sure there are a number of people now considering if they want a Samsung phone, whether Note 7 or other, now, or ever, to reside in their pocket. This is definitely going to leave a mark.

    On the flip side, Apple really appreciates that they decided to torch their sales (literally) right as the iPhone 7 was coming out. Glad Samsung decided to join team Apple. :)

    1. Re:That is going to leave a mark by rtb61 · · Score: 4, Insightful

      Reality, Samsung will win back consumer confidence with the simple act of going to user replaceable batteries with the next note, all will be forgotten and forgiven. You just know that is true, oh and maybe toss in a discount for proven one time owners of the note 7, for an even bigger slice of the mobile phone market. After the massive looses on the note 7, the cost of the change will be peanuts and will resurrect the note 7 brand. You could imagine the marketing, they will ignore what has happened and simply say, due to massive customer demands we are bringing back the replaceable battery because Samsung is a company that listens and cares or something similar. They could still try to stick to the current design but that would not sell well at all, and pretty much kill the note as a brand.

      --
      Chaos - everything, everywhere, everywhen
    2. Re:That is going to leave a mark by Anonymous Coward · · Score: 1, Insightful

      This is what happens when a corporation tries to dodge accountability in an amazingly public way. The consumer kicks them in the balls.

      Couldn't happen to a nicer bunch of colluding, price fixing, IP-thieving assholes.

  3. Re:If this were Apple, you'd be up in arms... by Anonymous Coward · · Score: 1, Insightful

    And that's why Android phones suck, and why Apple makes 90% of the profits in mobile.

    The Rest Of Us are people who don't give a shit.