Samsung Orders the Global Shutdown of Both Sales and Exchanges of Galaxy Note 7 (betanews.com)

An anonymous reader quotes a report from BetaNews: Sigh. The Galaxy Note 7. What should have been a wildly popular and successful smartphone has become a synonymous with failure, and fodder for jokes. As everyone knows, the phone has been exploding and catching fire, creating serious risk for consumers. The phone was eventually recalled and replaced, although that process was bungled by Samsung -- there was much confusion. Not to mention, there was criticism that the recall was not initially an official one. With the issues seemingly in the rear view mirror, the scandal was over, right? Wrong. Now, the replacement models are reportedly exploding too. Enough is apparently enough. Following rumors that production of the phone was being ceased, today, Samsung orders the global shutdown of both sales and exchanges of Galaxy Note 7. Samsung has formally issued the following statement: "We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers' safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place. We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available."

Comments

Galaxy 7

[plopez]

The Ford Pinto of mobile phones.

Re: Galaxy 7

[Anonymous Coward]

At least we know the HCF instruction is fully implemented.

Re:That is going to leave a mark

[rtb61]

Reality, Samsung will win back consumer confidence with the simple act of going to user replaceable batteries with the next note, all will be forgotten and forgiven. You just know that is true, oh and maybe toss in a discount for proven one time owners of the note 7, for an even bigger slice of the mobile phone market. After the massive looses on the note 7, the cost of the change will be peanuts and will resurrect the note 7 brand. You could imagine the marketing, they will ignore what has happened and simply say, due to massive customer demands we are bringing back the replaceable battery because Samsung is a company that listens and cares or something similar. They could still try to stick to the current design but that would not sell well at all, and pretty much kill the note as a brand.