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GlobalSign Error Causes Widespread Internet Issues (theregister.co.uk)

Posted by msmash on from the outage-report dept.

An anonymous reader writes: GlobalSign, one of the root CAs globally, has 'inadvertently revoked its intermediary certificates while updating a special cross-certificate. This smashed the chain of trust and ultimately nullified sites' SSL/TLS certificates. It could take days to fix, leaving folks unable to easily read their favorite webpages.' The issue may take up to four days to resolve itself.Two hours ago, GlobalSign said it was able to identify the problem, but due to caching issues, many of its customers were still experiencing issues.

1 of 39 comments (clear)

  1. Their email to us by Anonymous Coward · · Score: 3, Informative

    This is what I got in my inbox at 11:56 PST

    Dear Valued GlobalSign Customer,

    In follow up to our earlier email communication describing the issue you are experiencing with your GlobalSign certificates, our engineering and support staff have put together a troubleshooting guide that will help you resolve the certificate revocation error. We will continue to update this troubleshooting guide as new updates are added.

    OCSP Revocation errors - troubleshooting guide: https://support.globalsign.com/customer/portal/articles/2599710-ocsp-revocation-errors---troubleshooting-guide

    If you continue to have issues, we welcome you to open a support ticket here: https://support.globalsign.com/customer/portal/emails/new

    Thank you as we continue to work to resolve this issue. We will communicate additional updates with you.

    Lila Kee
    Chief Product Officer
    GMO GlobalSign

    US +1 603-570-7060 | UK +44 1622 766 766 | EU +32 16 89 1900
    www.globalsign.com/en