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Samsung Will Credit You $100 If You Exchange Your Note 7 For Another Samsung Phone (mashable.com)
In an effort to presumably stop customers from jumping ship to the iPhone 7 or other non-Samsung device, Samsung is offering up to $100 in credit to every customer who exchanges their Note 7 for another Samsung smartphone. Mashable reports: The company said so in its updated Note 7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note 7 devices," and asks consumers with a Note 7 to power it down and return it to the place of purchase. Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place. Furthermore, if you've already exchanged your Note 7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received." Even if you exchange your Note 7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers -- again, less any incentive credits you've already received. "As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note 7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
I think you're misunderstanding this. You already get a full refund no matter what you do, but if you get a different Samsung device, Samsung will give you $100 (well actually $75 since they were already offering $25 previously) credit. It's a smart move because as much as $100 costs for the ~2 million Note 7 customers out there, they stand to lose a lot more if people start avoiding their brand due to this. Doing right by your customers is an important part of retaining them.
Dude. They are refunding you for the device... and giving you a $100 credit.
Mike @ The Geek Pub. Let's Make Stuff!
You have it wrong. You get a full refund whether or not you buy a new Samsung phone. If you buy a new Samsung phone, you also get the $100 credit.