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Apple's Redesigned London Store Has Untethered iPhones (cnet.com)

Apple is putting a lot of faith into its customers' hands. The company is stopping the practice of tethering iPhones to demo desks. (It's a common practice, and pretty much everyone does it for their top smartphones). From a CNET report, which describes Apple's redesigned London store: Perhaps the most interesting feature of the store is that when it opens to the public at the weekend the devices won't be tethered to the tables as they were previously, and are in other stores around the world. Apple says this is to allow people to hold them properly, try cases on them and even see how they feel in your pocket. It's a bold move, especially given the lack of visible security in the building. We couldn't spot a single CCTV camera, although any phone taken out of the store will set off an alarm. If not returned, the phones will also be rendered unusable.

76 comments

  1. Maybe because by hcs_$reboot · · Score: 2

    each and every iPhone has 3 camera on it

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    1. Re:Maybe because by Anonymous Coward · · Score: 1

      Between cameras on the phone, a GPS, and cameras in the stores one would have to be pretty bold. Probably bold enough to snip the tether and run level of bold.

      It'll be tracking by the time you get to the corner and bricked by the time you get anywhere else. Risk vs reward.

      Besides, a couple missing phones is hardly gonna break Apple.

      The better vibes will do Apple more good than saving a couple missing phones. I hate the tethered displays of everything now. Does that even work? It doesn't work for the pens in the bank....lol

    2. Re:Maybe because by Gussington · · Score: 1

      Not only 3 cameras, but a mic, GPS tracking, and remote control/bricking.
      It would be relatively trivial for Apple to install a proximity app to lock the UI, but retain GPS, mic and camera and track the thief.

    3. Re: Maybe because by Anonymous Coward · · Score: 3, Funny

      I hear they deter theft by installing an anti theft self destruct device which is accomplished by gluing a note 7 to the back.

  2. still holding it wrong by bigebig · · Score: 0, Troll

    Didnt post as AC... as I was saying, even untethered you are holding it wrong

  3. Anti-theft feature by linear+a · · Score: 5, Funny

    They're introducing the new Note 7 battery technology so the phones can be remote immolated if you carry them out.

    1. Re: Anti-theft feature by ArylAkamov · · Score: 2

      FUND IT

      To avoid legal complications, claim it is just a coincidence. Or blame Russian hackers toying with the battery firmware.

  4. Tracking Apps by Anonymous Coward · · Score: 0

    Aren't there like a zillion apps that allow devices to be remotely tracked? Surely Apple just has one of these installed and figures they will be able to track down any phones that walk off. Maybe a particularly savvy thief would properly disable such things. But probably not the majority of folks likely to swipe one from the store.

    1. Re: Tracking Apps by Anonymous Coward · · Score: 0

      not so easy to disable - it's built into the OS as an anti-theft measure - you'd have to jailbreak the phone to disable it (which afaik is not available yet under the latest ios 10)

  5. They may not work as a whole... by YuppieScum · · Score: 2

    ...but what a fantastic source of free spare parts!

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    1. Re:They may not work as a whole... by ELCouz · · Score: 2

      I agree...but why risk it? Demo phone might track you as you run away. Good luck removing the battery!

    2. Re:They may not work as a whole... by Anonymous Coward · · Score: 0

      You never know. If someone is quick enough to pocket the phone and stick it in a RFID bag where it can't phone home, let it sit for a week, then disassemble it, it can result in several hundred quid because screens and other parts are always in demand. If it works, nobody is going to ever question where it came from. Same with the enclosure and the battery.

      Of course, this is England, where they have the best ratio of catching bad guys in the world, so it is likely a City of London bobby is nearby, and even though the UK doesn't have private prisons like the US, jail life isn't exactly a place of luxury.

    3. Re: They may not work as a whole... by Anonymous Coward · · Score: 0

      Regent Street isn't in the City Of London.

      It's in Greater London. So, Metropolitan Police. Who are good, but overstretched.

      Apple's likely security fallback here is the other retailers on what is becoming a luxury retail street. That and the comprehensive CCTV coverage that stops foreign tourists having their pockets picked.

    4. Re:They may not work as a whole... by Plumpaquatsch · · Score: 1

      You never know. If someone is quick enough to pocket the phone and stick it in a RFID bag where it can't phone home,

      Have the phone sound an alarm as soon as it loses contact to the store's WiFi.

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  6. Re:They should try that where I live by Anonymous Coward · · Score: 0

    In my hood, you would have to pay the staff combat pay if you didn't have everything nailed down.

    All that weight.. doesn't it make it difficult to get up?

  7. Smash my iPhone videos by Anonymous Coward · · Score: 0

    While the iPhones have software protection to keep thieves from using it, I'm sure YouTubers can find a use for them.

  8. "We couldn't spot a single CCTV camera" by hawguy · · Score: 3, Insightful

    We couldn't spot a single CCTV camera

    That's the point -- In many stores you can't spot all of the cameras, but that doesn't mean they aren't there. The black dome that looks like it's hiding a camera might just be an empty dummy "camera".

    1. Re:"We couldn't spot a single CCTV camera" by Anonymous Coward · · Score: 0

      There are "eyes" everywhere! You could be one of them! You are with them aren't you? AREN'T YOU?!!

  9. Digital tethering is more effective anyway by zarmanto · · Score: 4, Insightful

    This shouldn't be surprising, actually. The market for stolen iPhones has taken a serious hit, because of Apple's iTunes account locking policies. You steal my iPhone, I immediately lock you out of it. If I'm feeling particularly adventurous, I might even go to the trouble of tracking you down, maybe even with a police officer in tow. "Your" stolen device is not only now a brick... it's also a liability. Would-be thieves know this; they'll get at most a few hours of use out of any iPhone that they steal, and likely only a few minutes, if they set off alarms as they're stealing it from a store -- and worst case scenario, (for the thief, that is) they're also much more likely to get jail time for their crime.

    Now, contrast that with a physical tether, which can be snipped quickly and easily with the right tool. No contest.

    On the other hand, now actual potential buyers will get the sense that Apple actually wants them in the stores, wants them to feel comfortable... and of course, wants them to spend money. So for Apple, this probably all makes perfect sense.

    1. Re:Digital tethering is more effective anyway by guruevi · · Score: 1

      Physical tethers for high-end stores also have alarms so when you snip them the alarm goes off right away. Either way, the iPhones are indeed bricks when stolen and quite honestly, the majority of people aren't thieves. And even if one gets stolen (perhaps for parts), I doubt Apple cares very much, they write the potential lifetime value of the phone (device + apps + music + recycling/resale perhaps ~$3-4000) off as a loss on their taxes.

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    2. Re:Digital tethering is more effective anyway by kelemvor4 · · Score: 1

      Physical tethers for high-end stores also have alarms so when you snip them the alarm goes off right away. Either way, the iPhones are indeed bricks when stolen and quite honestly, the majority of people aren't thieves. And even if one gets stolen (perhaps for parts), I doubt Apple cares very much, they write the potential lifetime value of the phone (device + apps + music + recycling/resale perhaps ~$3-4000) off as a loss on their taxes.

      It's likely better for apple than actually selling the phone.

    3. Re:Digital tethering is more effective anyway by tlhIngan · · Score: 3, Interesting

      This shouldn't be surprising, actually. The market for stolen iPhones has taken a serious hit, because of Apple's iTunes account locking policies. You steal my iPhone, I immediately lock you out of it. If I'm feeling particularly adventurous, I might even go to the trouble of tracking you down, maybe even with a police officer in tow. "Your" stolen device is not only now a brick... it's also a liability. Would-be thieves know this; they'll get at most a few hours of use out of any iPhone that they steal, and likely only a few minutes, if they set off alarms as they're stealing it from a store -- and worst case scenario, (for the thief, that is) they're also much more likely to get jail time for their crime.

      It's even worse. The version of iOS those floor phones run is NOT stock. It's a custom version that has all the demo apps built into it. As a result, the app store does not work with it (you can browse, you can download, but the apps don't work), it's likely the phone dialer itself doesn't work and many other things. Heck, perhaps the WiFi is also locked to Apple's WiFi

      And there's the Activation Lock, which will lock you out if you attempt to reflash it with the official iOS (via DFU mode, since I believe iTunes won't update it normally). So you really have a paperweight at best. Plus, I believe they auto-wipe themselves every night to clean themselves up of the day's usage.

      Honestly, it would only be good for parts.

    4. Re: Digital tethering is more effective anyway by Anonymous Coward · · Score: 0, Funny

      Lol as if apple pay taxes

    5. Re:Digital tethering is more effective anyway by pauljlucas · · Score: 1

      You know that, but I bet most people think it's just an ordinary iPhone. Besides, the phone will be a brick only after it's stolen.

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    6. Re:Digital tethering is more effective anyway by Anonymous Coward · · Score: 0

      But some parts can certainly be reused in the iPhone repair market.. Not everything is digitally signed and can be bricked..

  10. Not a problem... by QuietLagoon · · Score: 2

    Once the phone goes out of range of the store's WiFi, it turns itself into a brick.

    1. Re:Not a problem... by Anonymous Coward · · Score: 0

      Is that really how it works? That sounds like it could be open to abuse....in a funny sort of way.

    2. Re:Not a problem... by AmiMoJo · · Score: 1

      Better hope the cafe next door doesn't have a microwave.

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    3. Re:Not a problem... by The-Ixian · · Score: 1

      Hopefully their power never goes out or their wifi signal doesn't get jammed or turned off briefly. Otherwise they will need to restock all the floor models.

      --
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    4. Re:Not a problem... by Anonymous Coward · · Score: 0

      Hopefully their power never goes out or their wifi signal doesn't get jammed or turned off briefly. Otherwise they will need to restock all the floor models.

      have you ever heard of non-volatile memory?

    5. Re:Not a problem... by Anonymous Coward · · Score: 0

      The iOS activation lock is reversible, with the relevant credentials.

    6. Re:Not a problem... by Anonymous Coward · · Score: 2, Insightful

      Does it matter? I am smarter than all of the schmucks at apple. By reading the summary, I can authoritatively tell you their non-tethered phone idea is poorly planned and disastrously implemented.

    7. Re:Not a problem... by blindseer · · Score: 1

      That's a neat trick. Question, can Apple turn a pumpkin into a carriage? Thinking this further just never mind. That carriage would be useless if it had to stay in WiFi range of an Apple Store.

      --
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    8. Re:Not a problem... by BlacKSacrificE · · Score: 1

      One could simply turn it into a brick by lining one's pocket with Faraday mesh and "seeing how it feels in a pocket"..

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    9. Re:Not a problem... by Anonymous Coward · · Score: 0

      Intermittent wifi dropout is normal. So surely there is a time limit to this - phone locks up when the signal has been missing for several (business) hours. Also, it could very well wake up automagically when it makes contact with the store wifi again. No use having a stolen phone that you may only use near the store . . .

  11. One word by The-Ixian · · Score: 3, Funny

    Courage. /slow clap

    Bravo Apple... Bravo

    --
    My eyes reflect the stars and a smile lights up my face.
  12. Dead man's GPS switch? by Aereus · · Score: 1

    They could even do something like install an app that locks out the phone if its taken a certain distance away or maybe even something tied to a handshake with a specific Wifi point.

    1. Re:Dead man's GPS switch? by webmistressrachel · · Score: 1

      Which will be prone to false positives when the Wi-Fi goes down - which is inevitable in today's crappy lowest-common-denominator computing environment!

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    2. Re:Dead man's GPS switch? by Anonymous Coward · · Score: 0

      If only there was some sort of secret code they could type in when that happened, or a device in-store that could be temporarily connected and used to re-authorize the phone.

    3. Re:Dead man's GPS switch? by jaseuk · · Score: 1

      Why? Apple has a lock through find my iphone as well as a way to force a phone to be enrolled through a specific MDM server. If any do go missing they do a remote wipe and ask for it to be returned. If the thief is stupid enough to try enrolling it, they'll know where from and who.

      Jason.

  13. Can't give them away by ebonum · · Score: 0

    No 3.5mm headphone jack.

    1. Re:Can't give them away by Anonymous Coward · · Score: 0

      Fortunately, Samsung stepped in and took the pariah role for this generation.

  14. I couldn't moderate this appropriately... by tlambert · · Score: 1

    They're introducing the new Note 7 battery technology so the phones can be remote immolated if you carry them out.

    What moderation is the intersection between "Funny" and "Flamebait, but in a funny way"?

    1. Re:I couldn't moderate this appropriately... by halivar · · Score: 2

      The Note 7 is always flamebait.

    2. Re:I couldn't moderate this appropriately... by Sloppy · · Score: 1

      And it's funny, too.

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    3. Re:I couldn't moderate this appropriately... by Dogtanian · · Score: 1

      They're introducing the new Note 7 battery technology so the phones can be remote immolated if you carry them out.

      What moderation is the intersection between "Funny" and "Flamebait, but in a funny way"?

      No idea, but I'm quite sure that easily-stolen iPhones with remote immolation technology would count as "flamebait".

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    4. Re:I couldn't moderate this appropriately... by Anonymous Coward · · Score: 0

      In Soviet Russia, joke explains you!

  15. Re:They should try that where I live by Anonymous Coward · · Score: 0

    Na people are use to seeing them with their pants around the ankles regardless if the pockets are full of stolen merch.

  16. Re: Londonistan by Anonymous Coward · · Score: 0

    yeah, because london is such a cheap place to live in, you have to be extra wealthy to be able to afford an iphone. maybe you're also living in a reality distortion field, only of the "i'm such a poor victim, why do you call me racist scum"-variety?

  17. First the headphone jack, now this! by chaboud · · Score: 3, Funny

    Apple just removed tethering from the iPhone! Totally ridiculous! Next they'll remove ringers, vibration, and screens, and we'll just have a black slab of glassy smooth...

    Damn.. That will probably look really fucking good... Shut up and take my money!

    1. Re:First the headphone jack, now this! by kelemvor4 · · Score: 1

      Apple just removed tethering from the iPhone! Totally ridiculous! Next they'll remove ringers, vibration, and screens, and we'll just have a black slab of glassy smooth...

      Damn.. That will probably look really fucking good... Shut up and take my money!

      That whole "screen" thing really does significantly contribute to the size of a smart phone. Removing it would be revolutionary; nay evolutionary; nay - it would be the iPhone 8:P

    2. Re:First the headphone jack, now this! by LinuxIsGarbage · · Score: 1

      Apple just removed tethering from the iPhone! Totally ridiculous! Next they'll remove ringers, vibration, and screens, and we'll just have a black slab of glassy smooth...

      Damn.. That will probably look really fucking good... Shut up and take my money!

      That whole "screen" thing really does significantly contribute to the size of a smart phone. Removing it would be revolutionary; nay evolutionary; nay - it would be the iPhone 8:P

      You're left with the 3rd generation iPod Shuffle... less the headphone jack.

  18. Apple missed the opportunity by mysidia · · Score: 0

    Apple missed the opportunity to provide a new anti-theft feature, and make this store setup a demonstration of their
    confidence in the new feature.

    It would be pretty cool if they would make it so the phone would instantly 'lock out' when removed from the store and sound an alarm of its own, until brought back in.

    Also, provide some kind of mechanism where a lost or stolen phone can be tracked through the cloud, including video footage from all cameras of the last 2-minutes before it was removed from allowed area, and a mechanism to have you know a 'special passcode', making it impossible to do a factory reset, or if a factory reset is done, then on first boot it will load "Tracking/theft data" from the cloud, and the passcode must be entered, before setup can proceed.

    1. Re:Apple missed the opportunity by Anonymous Coward · · Score: 0

      Also, provide some kind of mechanism where a lost or stolen phone can be tracked through the cloud,

      NOBODY WILL EVER ABUSE THIS FEATURE! WE PROMISE!

    2. Re:Apple missed the opportunity by Anonymous Coward · · Score: 0

      iPhones can already be setup very easily such that even factory resetting them needs your apple ID in order to reactivate them. Have been for a while.

    3. Re:Apple missed the opportunity by Carewolf · · Score: 2

      Apple missed the opportunity to provide a new anti-theft feature, and make this store setup a demonstration of their
      confidence in the new feature.

      Why would they need a new one? There is already a perfect one build into all European phones, you report it stolen and it stops working.

  19. Such news by Anonymous Coward · · Score: 0

    Much Applel shilling. Wow.

  20. Re: Londonistan by tsqr · · Score: 1

    yeah, because london is such a cheap place to live in, you have to be extra wealthy to be able to afford an iphone. maybe you're also living in a reality distortion field, only of the "i'm such a poor victim, why do you call me racist scum"-variety?

    Right. Maybe the statistics are racist as well. 12.4% of London residents are Muslim, with some areas at nearly 50%. 28% of London residents live in poverty.

  21. In Soviet Russia by Anonymous Coward · · Score: 1

    In Soviet Russia, iPhone steals you.

  22. Bad Idea by Anonymous Coward · · Score: 0

    What happens when a child picks one up to play with it? An inattentive parent may not see them stuffing it into their pocket.

  23. If not returned.... by Anonymous Coward · · Score: 0

    "If not returned, the phones will also be rendered unusable."

    If it was Samsung, they would just send self destruct signal and it would explode.

  24. Metal Detector? by Anonymous Coward · · Score: 0

    I hope they have a metal detector at the door. All it takes is one angry French dude with a metal ball to smash all of their hopes and dreams.

  25. A use for iBeacon! by zeiche · · Score: 1

    Apple Store could keep constant track each phone's location using beacons. Once an iPhone leaves the table, a helpful employee could approach the shopper, ask if that is the model they wish to purchase, and then start the sales process. With enough beacons scattered, customers could be encouraged to bring a phone along while shopping for accessories. If this increases sales, Apple could afford to let a few bricks go out the door.

  26. Tethers on phone always bothered me by blindseer · · Score: 1

    When shopping for a phone I want to know how it fits in my life, and in my pocket. Perhaps this is not an issue with most phones but if I'm going to choose between the different iPhone models, which are larger than most phones, then I want to make sure the phone fits in the leg pocket of my carpenter jeans comfortably. That seems reasonable, no? When shopping for a new wallet I'll want to make sure it fits in my pocket too. These are things that go in pockets, people are going to want to see if they want it in their pocket. If the phone is glued to the stand then I can't even get an idea of the most common selling points of a phone, it's size and weight.

    I can imagine a lot of new phone sales are lost because people lose interest because they can't pick it up and hold it to their ear and not have a brick the size of a small automobile glued to the back, and a spring loaded tether that has enough force to lift that small automobile on the back of the phone from the floor to the magnetized stand. These people will likely still buy a phone, because people buy phones, but if the impulse is lost because of poor presentation then they lose out on selling their phone to that person. The small probability of someone walking out of the store successfully with a phone in their pocket may be worth the gain in future sales.

    If I'm told I cannot see if a product that is designed to fit in a pocket does in fact fit in my pocket then I'll tend to shop elsewhere. I can imagine I'm not alone. I hope this trend spreads. I tend to avoid shops that at like I'm going to walk off with their products without paying for them. This is a sign of poor quality neighborhoods and perhaps even poor quality products, because the good stuff isn't generally sold in the bad parts of town.

    --
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  27. No ports by Anonymous Coward · · Score: 0

    Simply preparation for removal of all of the ports entirely

  28. I hope they're installing some softer floors by Powercntrl · · Score: 2

    Theft isn't the only reason Apple tethers their display phones to the tables; tethering also serves to prevent drop damage. I'd inadvertently discovered this during a visit to the local Apple store, after previously having pigged out on some greasy pizza from the mall's food court. Thanks to the security tether, the slippery wayward iPhone simply did a bungee jump out of my hand, rather than an impromptu "drop test" on Apple's slate/stone/some-sort-of-rocklike-substance floor.

    Of course, after a drop or two, the demo iPhones will finally be an accurate representation of what the phone will look like if you use it without a protective case.

    --

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  29. Mobile Faraday cage? by Sad+Loser · · Score: 2

    I foresee a good market in mobile Faraday cages.

    While I am honoured that they try this technology in London, really Liverpool is the ne plus ultra of the retailing world challenge.

    They would need to replace all the phones every hour at the rate they will get scoused there.

    --
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    1. Re:Mobile Faraday cage? by Anonymous Coward · · Score: 0

      You've never been to southern Italy or Sicily, have you?

  30. Walmart Gas Stations by Shane_Optima · · Score: 1

    Heh. I remember when visited a Walmart gas station for the first time, immediately after it had opened for business. There was a little notice printed on the front of the pump with a smiley face and friendly, jaunty font on a blue background saying "Pump before you pay! We trust you!"

    Less than a month later and all of these notices were all covered up with large stickers, with a severe and non-nonsense font, white letters on a solid red background: "PREPAY INSIDE FIRST."


    We should start a pool here. Put me down for seven weeks. (I figure it's a bit harder to escape on foot.)

  31. Tax Deduction - here we come by Anonymous Coward · · Score: 0

    With luck, they can eliminate all tax liabilities in London claiming full value or more for the ones going missing..
    Maybe they can give staff bonuses for making them go missing - just like that US bank that had their staff making false accounts.
    Take that EU.

  32. But But the alarms should be going off nonstop! by Anonymous Coward · · Score: 0

    The alarms worked too well; as soon as they were placed in the store, they started emitting their high pitched whine. They gathered all the engineers and the techs that worked on the project. It took about a week before launch to find out which of the staffers had swiped one of their new iphones. He was frisked, and they viewed the videos--he had taken nothing. But he alone knew what was setting off the alarms, and under intense interrogation and harsh third world lighting conditions, he took his last ounce of courage and blurted "It's THEM! They took away all the headphone jacks!!