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Macs End Up Costing 3 Times Less Than Windows PCs Because of Fewer Tech Support Expense, Says IBM's IT Guy (yahoo.com)
An anonymous reader shares a report on Yahoo (edited): Last year, Fletcher Previn became a cult figure of sorts in the world of enterprise IT. As IBM's VP of Workplace as a Service, Previn is the guy responsible for turning IBM (the company that invented the PC) into an Apple Mac house. Previn gave a great presentation at last year's Jamf tech conference where he said Macs were less expensive to support than Windows. Only 5% of IBM's Mac employees needed help desk support versus 40% of PC users. At that time, some 30,000 IBM employees were using Macs. Today 90,000 of them are, he said. And IBM ultimately plans to distribute 150,000 to 200,000 Macs to workers, meaning about half of IBM's approximately 370,000 employees will have Macs. Previn's team is responsible for all the company's PCs, not just the Macs. All told IBM's IT department supports about 604,000 laptops between employees and its 100,000+ contractors. Most of them are Windows machines -- 442,000 -- while 90,000 are Macs and 72,000 are Linux PCs. IBM is adding about 1,300 Macs a week, Previn said.
The only people who doubt this story are those that have never used both Windows and Mac computers extensively.
I'd put one caveat.
*supported Win & Mac extensively.
I worked at a newspaper. We were 2/3 Mac, 1/3 Win. Windows users were at least half the support time, if not more.
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That actually costs your company a lot more, then, not less.
The trick, of course, is that it's a hidden cost that is virtually impossible to tally on a spreadsheet: your productivity is lost while you fix that problem. Did it take you an hour, where a tech might have taken 10 minutes? Did it take you several days when a tech might have had it cleared up in an afternoon? Who gets paid more for their time, you or the tech? That's a cost that's really hard to quantify, and so gets completely ignored.
My favorite example of this is when I worked as a hardware depot manager for one site of a huge global corporation. IT management issued a mandate that said hardware depots could only keep X amount of stock on hand at any given time and could only order new stock when it was gone. New stock orders also required the personal approval of the #3 guy in IT management.
I regularly went through my stock in about a week, week and a half, and it would take two weeks or more to receive a new pallet of computers to refresh my stock. Furthermore, as you might expect, the #3 guy in IT is a pretty busy guy, so he would sometimes take up to a week to approve my stock orders.
In the end, IT saved millions globally because their stock orders were drastically reduced, yet on the local level you had engineers being paid upwards of $1000 a day to twiddle their thumb while they wait for their $500 computer to arrive. But IT doesn't see one dime of that cost. In fact, unless a department gets hit with a flood of new hires who need new computers, it's likely none of the local departments will see a big enough impact on their budget to formally complain to IT about the process. Yet the company's cost saving methods caused a $500 computer to cost upwards of $20,000, and all of it is hidden from the bean counters.
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Who else's fault would it be that Windows requires 3x more support?
The vendors who supply the 3rd party drivers.
Macs are more reliable/require less support because there is very little a corporation or end user can add to it, to customize it beyond built-to-order. I've been building my own PC desktop machines for decades and I have had very few problems because I tend to carefully select the parts and use "better" rather than "less expensive" parts. However my PCs are sort of anomalies in this respect. When helping friends and family "debug" their PC problems the BSOD was usually coming from a 3rd party driver, from a second tier low cost vendor. By maintaining a higher degree of control Apple is less susceptible to such problems.
The secondary benefit of my BYO approach is that I have had very few Linux compatibility problems over the decades.
Oh, and Windows has been running natively (dual boot) very reliably on my Mac laptops for many years now.