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Most 'Genuine' Apple Chargers and Cables Sold on Amazon Are Fake, Apple Says (engadget.com)

Apple says it bought Apple chargers and cables labeled as genuine on Amazon.com and found that nearly 90 percent of them to be counterfeit. The revelation comes in a federal lawsuit the company filed against a New Jersey company over what Apple says are fake products that were sold on Amazon. Engadget reports: When Apple got in touch with Amazon about the issue, the website told the former that it got most of its chargers from Mobile Star LLC. The iPhone-maker stressed that since counterfeit cables and chargers don't go through consumer safety testing and could be poorly designed, they're prone to overheating and catching fire. They might even electrocute users. Tim Cook and co. are now asking the court to issue an injunction against the defendant. They also want the court to order the seizure and destruction of all the fake chargers in addition to asking for damage

16 of 192 comments (clear)

  1. I'm glad somebody is on the case by Cowclops · · Score: 5, Informative

    It would be nice to be able to buy real reputable chargers and batteries for laptops/phones on Amazon but, as Apple is now proving, thats essentially impossible. Its a better bet to go with something amazon basics branded than the actual OEM equipment, because at least Amazon will stand behind their own branded stuff. I bought a "Real, made by lenovo" charger laptop off Amazon for my T450s and it didn't have a serial number on it and it had odd markings that the real one didn't have. Counterfeit, for sure - theres no reason Lenovo would sell you a charger without a distinct serial number on it.

    Doesn't Amazon have any power to stop sellers from selling counterfeit equipment? They don't have to vet the quality of every product they sell, but selling a new OEM product should require additional vetting. I don't care if they don't test a product thats clearly not OEM, then at least its a buyer beware scenario.

    1. Re:I'm glad somebody is on the case by unixisc · · Score: 4, Interesting

      More specifically, why would Amazon buy 'genuine Apple cables' from anyone other than Apple? It's one thing if they were buying & selling obvious clones, like the cords colored blue or green or pink or grey or black (so that people who want to buy that for $5/pop can do it), but if they were also stocking the genuine whites, why would they entertain the latter from anyone other than Apple?

    2. Re:I'm glad somebody is on the case by SensitiveMale · · Score: 4, Insightful

      You should. Apple chargers are incredibly over-engineered to protect against many problems. If you want to trust your expensive iphone & ipad to cheap chargers, you feel free. I won't and I buy extras to use for other devices as well. Here's a teardown & explanation. http://www.righto.com/2012/05/apple-iphone-charger-teardown-quality.html

    3. Re:I'm glad somebody is on the case by demonlapin · · Score: 4, Interesting

      My Apple chargers cost a hell of a lot of money. OTOH, they were fed generator power from Kenyan safari parks and behaved no differently from how they would in the lounge at Schiphol. It doesn't have to cost as much as the Apple stuff, but there's a lot more going on there than just the appearance, and the Apple gear is completely modular.

  2. Re:US gov.. please help us abuse our customers by SolemnLord · · Score: 4, Interesting

    I don't care if five of them go out in a month, but I do care when one of them destroys my hardware.

  3. And as for Samsung . . . by Vlad_the_Inhaler · · Score: 5, Insightful

    A German computer magazine called C't was checking on Amazon products a year or two ago, I'm pretty sure it was Samsung batteries they were testing. They bought a selection of batteries from a selection of third-party sellers and were expecting some of them to be fakes. What they were not expecting was that every single battery was a fake, it was just that some of the fakes were better (in terms of product quality) than others.
    They reported this to Amazon.
    Nothing changed - the same vendors were selling the same products weeks later.

    --
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    1. Re:And as for Samsung . . . by AmiMoJo · · Score: 4, Insightful

      It's even worse than that. Once a product is listed other vendors can come in and sell it, and by default Amazon shows the cheapest one. So a good quality fake gets lots of positive reviews, and then another vendor selling cheap crap comes in and starts selling poor quality ones for a penny less (so they become the default).

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  4. Licensed third party by ArtemaOne · · Score: 4, Informative

    This is why I've resorted to buying licensed third party, such as Anker brand. That way you know it isn't Apple, but you know it is certified by Apple, and often half the price and better designed. I love the braided lightning cable I use now. And I know it isn't a knock-off.

  5. Re:Terrible Power Cables by swb · · Score: 4, Interesting

    I find the worst point with all of them is near the end of the cable where it hits the connector.

    If I think a given cable will get used regularly, I now just grab a pack of Sugru and add my own strain relief at that point. I find it helps a lot, but on one cable (and I forget which of the 28934774 cables I own it was...) it just moved the fray point from where it would naturally occur near the connector to the point where the Sugru tapered off.

    I think the only other thing a person could do is both add their own silicone strain relief and maybe dunk the cable a few times in dip-it vinyl coating to armor the cable further.

    It would be nice if someone would figure out that high-quality cables were desirable and make USB versions of welding cable with thick, high-flex EPDM jackets. I could definitely use a couple of Ethernet cables like this.

  6. Re:Probably headphones too by PRMan · · Score: 4, Funny

    According to what I have read, if they failed within a couple weeks, that's a pretty good indicator that they ARE a real Apple lightning cable.

    --
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  7. Re:Wow... by MachineShedFred · · Score: 4, Insightful

    So, because Apple is involved, it's ok to pass off shoddy untested and unverified products at the same time as ripping off a company's trade dress and defrauding customers.

    These aren't just generic USB chargers you plug into the wall - these are made and advertised to look like genuine Apple products, using Apple logos and everything. Except that they aren't.

    Good to know that irrationality still wins the day with both Apple's fans, and detractors.

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  8. Re:US gov.. please help us abuse our customers by pete999tete · · Score: 5, Informative

    Maybe if Apple didn't sell their cables for such obscene prices, there would be less market demand for Chinese knockoffs. If I can buy 10 cables on eBay at $0.50 each, I don't care if 5 go out in less than a month. Also, I've NEVER seen or heard first hand if one of the knock offs catching fire.

    That is the one thing Apple does very poorly. It's 35 dollars for a lightning cable from the Apple store, and they last at most 6-9 months. Then the ends near the connectors start to fray until wires are exposed. Shortly thereafter, they no longer charge your phone. There are 6 people in my family, 3 have iPhones, 3 have Android. I have never once had to replace a microUSB cable, but I have gone through at least 10 lightning cables in the last 5 years. 5 of them came with the device (either iphone or ipod), 5 others were purchased from the Apple Store. All eventually failed. It's the one thing from Apple which drives me crazy.

  9. Re:Wow... by dgatwood · · Score: 4, Insightful

    It's not FUD. From all accounts, these things fail with alarming regularity. When you have insufficient distance between high-voltage and low-voltage traces, when you get some extra moisture in the air that condenses in the wrong place, it can easily trigger an electrical arc that delivers 110VAC to your 5V line. In addition to roasting any device that's attached to it, such an extreme over-voltage event will give you a nasty shock if you're holding the device at the time even under the best of circumstances, and that is enough voltage to kill you under the worst of circumstances.

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  10. Re:Same with most electronics by tripleevenfall · · Score: 4, Informative

    There's a huge problem on Amazon - most listings for Apple chargers, headphones, etc claim to be genuine and very few of them actually are. Amazon doesn't seem to be doing anything to police it.

    There's a wonderful solution though - buy the AmazonBasics version. You get something that you know works and it's a lot cheaper to boot.

    (Funny how that all works out...)

  11. Re:Wow... by Immerman · · Score: 4, Insightful

    Why bother? This isn't exactly rocket science, pretty much anyone can design a safe charger, etc. They just cost more to build, and why would you bother when you're fraudulently selling it under false trademark anyway, and could put that extra $0.25/unit into your bank account instead?

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    --- Most topics have many sides worth arguing, allow me to take one opposite you.
  12. Cheap chargers by Pollux · · Score: 4, Insightful

    I agree, it's a genuine possibility. I've ordered enough things off Amazon to be genuinely concerned about the state of cheap Chinese chargers being sold through there. There's no good reason to allow a vendor to sell a product that is unsafe, uses counterfeit labeling to bypass US electrical safety inspections and regulations, and easily threatens the safety and welfare of consumers. We can hang Samsung out to dry when its batteries catch fire, but we can't do the same to Amazon for selling us this junk?

    My own anecdote: Our school district ordered 10 HDMI-to-VGA adapters recently from Amazon. They were Chinese-direct w/ Engrish instructions and the like, but I knew I was going to get that. What I didn't know I was going to get were incredibly, incredibly cheap 5V 1A chargers, only one of which was spot-on 5V, three more were within +/- 5% of 5V, five were about 5.5V (which still worked, but is not as safe and out-of-spec), and one that would start at 5V for about a minute, then float up to about 20V, before floating back down to 5V. Needless to say, the video adapter paired with the one that floated up to 20V had its display glitch out every-so-often, and even after I tried using a good 5V power adapter, the video adapter was permanently glitchy at that point.

    About a month prior, I bought some other video adapters that also were powered by 5V 1A power adapters, but the stickers on the power adapters said they were 9V 1A adapters, even though my multimeter said they were running at 5V. (Sticker also said they were UL listed. Probably just as truthful as the 9V spec was.) I didn't trust those adapters worth a dime, but I wanted to see what was inside them. Unlike the wall-warts of yore, most cheap adapters now (including these) can be opened with a single screw. Inside was a little PCB stuck to the inside plastic cavity with simple double-sided tape. Most shocking to me: The PCB boards were hand-soldered, as evidenced by two of them having etches scraped into the board where solder appears to have overflowed onto other joints, plus that some joints were cold, some were gigantic blobs, and it was generally very sloppy solder work. Also concerning: the wires connecting the plug to the PCB were also hand-soldered on both ends, and more-than-half the joints were cold. One of those wires was also rusted out, and broke off the plug as the device was opened. (There was no tugging on the wire; just twisting it snapped the wire off.) Finally, one of the transistors had leads about 1/2" long off the PCB, and the transistor was bent so hard that one of its leads was dangerously close to a capacitor lead, all on the high-voltage side of the PCB.

    This explains why Amazon can make a profit selling 5V USB adapters for $1.50 each, or 5V power adapters for $2.50.