Consumer Reports Ranks Tesla Model X Near Bottom For Reliability (cnn.com)

Last year, Consumer Reports withdrew its recommendation for the Tesla Model S after investigating its reliability. Today, the nonprofit organization released its 2016 Car Reliability Survey and found that, while the Tesla Model S has become more reliable, the Tesla Model X has proved to be unreliable overall. CNNMoney reports: CEO Elon Musk admitted that he wished he hadn't put so much new, complex technology on [the Model X] all at once when he unveiled the model last year. Apparently, he was right to worry. The Model X's complicated "falcon wing" doors have been a big trouble spot, said Jake Fisher, head of Consumer Reports' car testing unit. Even the front doors, which have electric motors that let them open on their own, have been a headache for customers, he added. As a result, Tesla ranks among the "Less Reliable" brands on Consumer Reports' list. The SUV's dependability is rated as "Much worse than average." Still, overall owner satisfaction with the vehicle is rated as "Excellent." For a long time, "dependability problems" have tended to be relatively trivial, said Fisher, as the industry has perfected the major mechanical aspects of the cars. In recent years, the problems have stemmed from the more high-tech additions to the newest cars, like the computer screens that work with phone, navigation and entertainment features, said Fisher. But now, with tougher fuel economy rules pushing more complex transmission technologies, dependability issues are once again starting to involve fundamental mechanical components. New eight- and nine-speed transmissions as well as dual-clutch and continuously variable transmissions have been suffering problems at a higher-than-average rate, Fisher said. It's been years since new car buyers would have to worry about things that could actually render their vehicle undrivable. But those concerns are coming back, Fisher said. As for the Model S, Consumer Reports says "Tesla's Model S has improved to average reliability, which now makes the electric car one of our recommended models."

Comments

I don't like my Tesla Model X

[slashdice]

My father gifted me a Tesla Model X upon attainment, and in celebration, of my high school graduation. I returned it three weeks later and purchased a Range Rover in its place. Though Consumer Reports has enumerated numerous quality flaws, the most glaring was the new car smell, dubbed Elon Musk. It was a mixture of farts and old spice with perhaps a hint of leather and coriander. The dealer insisted it was supposed to smell that way and even offered to "re-musk" it for me.