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Apple Launches 'Touch Disease' Repair Program For iPhone 6 Plus (macrumors.com)
Apple has ignored one of the biggest problems plaguing iPhone 6 Plus devices -- until now. The company today launched a new "Touch Disease" repair program for the iPhone 6 Plus, finally addressing complaints about a hardware defect that causes the display of the devices to become unresponsive to touch, or less responsive overall. If you have an iPhone 6 Plus that is affected by this defect, you will be able to have your device fixed for a service price of $149. You will be reimbursed by Apple if you paid more than $149 to have your device fixed before the repair program was implemented. MacRumors provides some extra details: Complaints about the iPhone 6 Plus touchscreen issue started in August, after iFixit published a video highlighting the bug and dubbed it "Touch Disease." Touch Disease presents as a gray flickering bar at the top of the screen and a display that becomes unresponsive or less responsive to touch. The problem is believed to be caused by the touchscreen controller chips soldered to the logic board of the phone, making repairs difficult. Third-party repair outlets speculated that the issue could be linked to the same structural design flaw that caused the major "Bendgate" controversy, and Apple's suggestion that it is caused by repeated physical damage seems to confirm that. Customers who have an iPhone 6 Plus with Multi-Touch issues can visit an Apple Authorized Service Provider or an Apple retail store to see if they qualify for the $149 repair fee.
It's a design flaw. Watch this video, jumps to 2:27
https://www.youtube.com/watch?v=zhJW140kLCY#t=2m27s
For those who don't know, there is already an ongoing class action lawsuit in the works:
http://bgr.com/2016/08/31/ipho...
And if you heard something about bendgate or about it being a problem with people who dropped their phones, just know that there has been multiple reported cases of phones that never suffered any physical damages, and that were never put inside tight back pockets and whatnot that also had the defect.
It usually happens overtime. Solder balls from a specific chip gets loose or cracks, which then causes the issue.